Paper Feeding Problems | Canon MP-C635 guide

Problem	Cause	Solution
Colors are missing	The print head may need to	Clean the print head (see
	be cleaned.	page 7-8).

Hue changes	The print nozzles may be	Clean the print head (see
	clogged with dust.	page 7-8).
	A BJ tank may be empty.	Replace empty BJ tanks as
		needed (see page 7-16).

Paper Feeding Problems

Problem	Cause	Solution
Paper does not load	The sheet feeder may contain	Make sure the stack of paper
	too many sheets.	in the sheet feeder does not
		exceed the limit mark.
	Paper may not be inserted	Make sure the stack of paper
	correctly.	is inserted into the sheet feeder,
		and the paper guide is adjusted
		correctly.

Paper is loaded skewed	Paper may not be stacked	Make sure the stack of paper
(printing is skewed)	correctly in the sheet feeder.	is straight in the sheet feeder.
		Make sure the right side of the
		stack of paper is aligned against
		the right side of the sheet
		feeder and the paper guide is
		aligned against the left side.
		Make sure the paper exit path
		is clear.

Multiple sheets load	Paper may not be stacked	Make sure paper is installed
into unit at the same	correctly.	correctly in the sheet feeder.
time	Sheets of paper may be	Be sure to fan the stack of
	Sheets of paper may be	Be sure to fan the stack of
	sticking together.	paper before placing it in the
		sheet feeder.
	Too much paper may be	Make sure the paper rest is
	stacked in the sheet feeder.	extended and the paper is
		stacked correctly in the sheet
		feeder.

Troubleshooting

Chapter 8

Troubleshooting 8-21

Image 174

Canon MP-C635 user manual Paper Feeding Problems

Contents

MP-C635 C635 Copyright Disclaimer Trademarks Power Requirements LocationOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Quick Start Guide Using Your DocumentationConventions User’s Manual Contents Using the MultiPASS Fax Setup Utility Sending Faxes With the MultiPASS C635Receiving Faxes Scanning With the MultiPASS C635 Maintaining the MultiPASS C635 Troubleshooting Appendix a SpecificationsAppendix B Using the MultiPASS C635 as a Stand-alone Fax Introduction Supplies and Accessories BJ Cartridges and BJ Tanks Canon Specialty Papers Getting Help From Canon Important Safety Instructions Servicing the MultiPASS C635 Introduction Main Components of the MultiPASS C635 Front View Back View Inside the Printer Area Using the Operator Panel Document feed leverLCD display One-touch Speed Dial/Function buttons Stop buttonNumber buttons Special Function Buttons Arrow buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Setting the Document Feed Lever Adding Pages to the Document Identifying Your Documents Slerexe Company Limited Copying Documents START/COPY To change the resolution for color copying, press Press Using Switch Boxes Disconnecting the MultiPASSIf the Power Goes Out Miscellaneous Printing With MultiPASS C635 Paper Handling Selecting Paper High Gloss Film High Resolution PaperGreeting Cards Assorted Paper Starter Kit Understanding the Printer Driver Printing a DocumentPaper Guidelines Select MultiPASS C635 Chooser Paper Setting Up Print JobsUsing the Page Setup Dialog Reduce or Enlarge Orientation Photocopy ReductionFractional Widths Flip Vertical Using the Page Setup Options DialogFlip Horizontal Invert Image Using the Paper Dialog Paper ListTo create a custom paper size Using the Settings Dialog To modify a custom paper sizeTo delete a custom paper size Using the Print Dialog Print Order Using the Print Options DialogUsing the Color Dialog Cover Print Colors As Dithering Using the Preview Window Working With SpoolMasterBrightness Accessing SpoolMaster Activating SpoolMasterPrinting With SpoolMaster Changing the Print Order Cancelling a Print JobRemoving a Document from the Queue Stopping and Resuming Printing Setting the SpoolMaster Preferences Printing TipsAchieving the Best Output Quality Printing at Best Resolution Controlling the Color Output Quality Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Support up Fan the paper Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Printing On Envelopes Make sureRight a Arrange the stack of envelopes on a firm surface Now you can start your print operation Using Canon’s Specialty Papers Specialty Paper GuidelinesPaper type Drying time Canon’s High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Set up On the one Touch speedDial keypad Using the MultiPASS Fax Setup Utility Fax Setup Using the MultiPASS Fax Setup Utility Date Format Setting Up Fax PreferencesVolume Display Language Phone Line Setting Up Send Fax OptionsFax Information Retries Error Correction ECM Setting Up Advanced Send Fax OptionsRestore Defaults Speed Auto Start Send Off Hook AlarmOn Error Resend Image Contrast Paper Size Setting Up Receive Fax OptionsAnswer Receive Mode Automatic Reduction Receive Conditions Answer Silent ReceiveAnswer Number of Rings Report Print Setting Up Advanced Receive Fax Options Fax/Telephone Switching OptionsListen Time Before Ringing Receive Fax If No Signal Default Action If No Answer to TelephoneAnswering Machine Mode Options Ring Tone Action Drpd Switch OptionsRing Pattern Fax ID Setting Up Speed Dial Assignments Maintaining Your Fax Address Book Assigning an Individual to a Speed Dial Code Entering Fax Numbers Defining a Group Speed Dial Code Sending Faxes With MultiPASS C635 Sending a Document Regular Dialing Party’s fax NumberPress START/COPY Sending Faxes Automatic Dialing Load Dialing Sending a Document Using Group Dialing Redialing ManualAutomatic Resending a Fax After an Error To Cancel Automatic Redialing Manual Sending Pick up the telephone and dial the other party’s fax number Cancel Sending Or # Transmitting the Document Feed the Place the document face down in the ADF. document Dial the other party’s number Adjusting the Quality of Your Faxes Setting the Resolution FAX Standard Setting the Contrast Button Receiving Faxes Receiving Documents Receiving Documents Automatically-Fax Only Mode How Fax/Tel Mode Works Receiving Documents Manually-Manual Mode Using the Telephone for Remote Reception of a Fax Using an Answering Machine-Ans. Machine Mode Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Receiving While Copying, Printing, or Registering Printing a Received Fax Stored In MemoryPress Function key Using the Distinctive Ring Pattern Detection Drpd Feature Press or on Types of Ring Patterns How Drpd Responds to Calls Incoming Call Your Setting From Fax From Telephone Launching ScanTastic To use ScanTastic to perform scans on its own Exploring the ScanTastic Window Using the Device Panel How ScanTastic Calculates Resolution Setting Resolution Manually Picking an Image Type Scaling the Image Previewing the Image Changing the Unit of Measure Selecting or Cropping an Area to Scan Zooming In On a Selected Area Scanning and Saving the Final Image Enhancing Images With ScanTastic Using Manual Balance Performing in Hardware Chapter Adjusting Brightness and Contrast Sharpening or Softening Images Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Using Auto Balance Resetting the Tone CurveAdjusting the Tint Using the Advanced Functions of ScanTastic Customizing the Device Panel Chapter To save Output Device settings Automatic Batch Scanning Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values Using ScanTastic as a Plug-In To install and use ScanTastic as a plug-in Poor Image Quality On the Screen TroubleshootingPoor Image Quality When Printing Viewing Line Art on the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components Separation guide White sheet and scanning glassSeparation roller When you are finished, close the operator panel Printing the Nozzle Check Press Function Cleaning the BJ Cartridge Print Head Press the or Button until BC-21e Color BJ Cartridge BJ Cartridge and BJ Tank MaintenanceBJ Cartridge Guidelines BC-20 Black BJ Cartridge Using Ink Replacing the BJ Cartridge Open Grasp both sides and lift it up Lift the green Package Remove the protective material from the BJ cartridge Cartridge is Holder, thenLock lever Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Carefully set Storing a BJ CartridgeOpen Ink Cartridge Storage Box Close Transporting the MultiPASS All cablesAll trays Pack the unit Carefully pack the unit in its original packing materials Troubleshooting Location Software Press Stop Paper JamsJams in the Automatic Document Feeder ADF Operator panel Remove the document Close the operator panel Jams in the Sheet Feeder Gently pull any jammed paper out of the unit Preview the Output General Troubleshooting ProceduresGeneral Printing Problems How can I make sure my application is printing properly? Check Print and Page Setup Options Print a Finder WindowRemove Corrupted Print or Preference Files Memory Considerations Reset Hardware and Check Printer ConnectionsEnsure the MultiPASS Software is Correctly Installed Application Memory Allocation SpoolMaster Memory Allocation Message Error Code Cause Action LCD Messages #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Printing Problems Problem Cause Solution If the Alarm light stays on Problem Cause Solution Preferred Size entry field Print Quality Problems Problem Cause Solution Color Printing and Copying Problems Specifications see page A-1 Paper Feeding Problems Appendix A, Specifications Faxing Problems Troubleshooting ADF Up the telephone Scanning Problems Telephone Problems Start Guide Copying Problems General Problems Memory Clear Report Memory Files Deleted Specifications a Printing Specifications Printable Area-Papers Margin Inches BJ Cartridges FacsimileData compression Dialing Report/Reference Reduction sizes CopierScanner Scanning method MultiPASS System Requirements Scanned image General Specifications Telephone Space Requirements Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode Ring Time Factory default setting=15 sec Option Description/Settings LCD Menu System OptionDescription/Settings Entering Information in the MultiPASS Entering Your User Information Press START/COPY twice when the date and time are entered When the fax Again MultiPASS returns to standby mode Automatic redialing Automatic dialingAutomatic document feeder ADF Bi-directional parallel interface port Coded speed dialing Ccitt #1 ChartCentronics Cps Dpi Fax/Tel switchingDocument Font Ieee Group dialingHalftone Ink Saver Manual receiving MultiPASS Fax Setup UtilityManual feed Manual redialing Print head PausePortrait orientation Print head capping Redialing, automatic Reduction modeResolution Redialing, manual Sender ID Tone/pulse settingScanTastic Sending UHQ Ultra High Quality TypefaceTypestyle USB-to-Parallel cable Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6