Canon MP-C635 Paper Feeding Problems

Chapter 8 Troubleshooting 8-21

Problem Cause Solution

Colors are missing The print head may need to Clean the print head (see

be cleaned. page 7-8).

Hue changes The print nozzles may be Clean the print head (see

clogged with dust. page 7-8).

A BJ tank may be empty. Replace empty BJ tanks as

needed (see page 7-16).

Paper Feeding Problems

Problem Cause Solution

Paper does not load The sheet feeder may contain Make sure the stack ofpaper

too many sheets. in the sheet feeder does not

exceed the limit mark.

Paper may not be inserted Make sure the stack ofpaper

correctly. is inserted into the sheet feeder,

and the paper guide is adjusted

correctly.

Paper is loaded skewed Paper may not be stacked Make sure the stack ofpaper

(printing is skewed) correctly in the sheet feeder. is stra ight in the sheet feeder.

Make sure the right side of the

stack of paper is aligned against

the right side of the sheet

feeder and the paper guide is

aligned against the left side.

Make sure the paper exit path

is clear.

Multiple sheets load Paper may not be stacked Make sure paper is installed

into unit at the same correctly.

correctly in the sheet feeder.

time Sheets of paper may be Be sure to fan the stack of

sticking together. paper before

placing it in the

sheet feeder.

Too much paper may be Make sure the paper rest is

stacked in the sheet feeder. extended and the paper is

stacked correctly in the sheet

feeder.

MPC-635—USERS MANUAL/V000/06-99

Troubleshooting

Contents

Main Page Copyright Disclaimer Trademarks USERS IN U.S.A. N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements N RIGHTS OF THE TELEPHONE COMPANY WARNING USERS IN CANADA N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements NOTICE CAUTION CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK Using Your Documentation N Conventions C Contents Page Page Page 1 Introduction Supplies and Accessories N BJ Cartridges and BJ Tanks N Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 N Important Safety Instructions C Chapter 1 Introduction 1-7 Introduction Main Components of the MultiPASS C635 Front View Back View Inside the Printer Area 1-8 Introduction Chapter 1 Chapter 1 Introduction 1-9 Introduction Using the Operator Panel This section presents a brief description of the operator panel on the MultiPASS C635. 0 9 7 8 Page Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing, Copying, or Scanning Loading the Document Page Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents N Copying Documents N N Miscellaneous If the Power Goes Out Using Switch Boxes Disconnecting the MultiPASS Page Paper Handling Selecting Paper Page Paper Guidelines Understanding the Printer Driver Printing a Document Page N Setting Up Print Jobs Using the Page Setup Dialog Page Using the Page Setup Options Dialog Using the Paper Dialog N Using the Settings Dialog Using the Print Dialog Using the Print Options Dialog Using the Color Dialog Page Using the Preview Window Working With SpoolMaster Activating SpoolMaster Printing With SpoolMaster Accessing SpoolMaster Cancelling a Print Job Removing a Document from the Queue Changing the Print Order Stopping and Resuming Printing Setting the SpoolMaster Preferences Printing Tips Achieving the Best Output Quality Printing at Best Resolution N Controlling the Color Output Quality Setting the Paper Thickness Lever N Page Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Page Auto Feed Guidelines Page Manually Feeding Paper N Page Printing On Envelopes Page Page Using Canons Specialty Papers N Specialty Paper Guidelines Canons High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Press 3 Fax Setup Using the MultiPASS Fax Setup Utility N Setting Up Fax Preferences Setting Up Send Fax Options Setting Up Advanced Send Fax Options Page Setting Up Receive Fax Options Page Setting Up Advanced Receive Fax Options Page Page Setting Up Speed Dial Assignments Maintaining Your Fax Address Book Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code 4 Sending a Document Sending Faxes With the MultiPASS C635 Regular Dialing Page Automatic Dialing Page Sending a Document Using Group Dialing Redialing Manual Automatic To Cancel Automatic Redialing N Resending a Fax After an Error Manual Sending Cancel Sending Sending a Document to More Than One Location (Sequential Broadcasting) N Transmitting the Document Page N Adjusting the Quality of Your Faxes Setting the Resolution N Setting the Contrast 5 Receiving Faxes Receiving Documents Receiving Documents AutomaticallyFax Only Mode N Receiving Both Documents and Telephone Calls AutomaticallyFax/Tel Mode How Fax/Tel Mode Works Receiving Documents ManuallyManual Mode Using the Telephone for Remote Reception of a Fax N Using an Answering MachineAns. Machine Mode N Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Receiving While Copying, Printing, or Registering Printing a Received Fax Stored In Memory N Using the Distinctive Ring Pattern Detection (DRPD) Feature Types of Ring Patterns How DRPD Responds to Calls Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature 6 Launching ScanTastic Scanning With the MultiPASS C635 N Exploring the ScanTastic Window Using the Device Panel How ScanTastic Calculates Resolution N Setting Resolution Manually Picking an Image Type N Scaling the Image Changing the Unit of Measure Previewing the Image Selecting or Cropping an Area to Scan N Zooming In On a Selected Area Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware N Using Manual Balance Page Page Using the Spectral Equalizer Setting Tone Curves N Page Changing Gamma Curve Values Resetting the Tone Curve Adjusting the Tint Using Auto Balance Using the Advanced Functions of ScanTastic Customizing the Device Panel Page N Automatic Batch Scanning N N Adjusting Histogram Tone Levels Adjusting Color Distribution Values Using ScanTastic as a Plug-In Troubleshooting Poor Image Quality On the Screen Viewing Line Art on the Screen Poor Image Quality When Printing Rebuilding ScanTastic Preferences Page MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components C Page Printing the Nozzle Check Cleaning the BJ Cartridge Print Head C BJ Cartridge Guidelines C BJ Cartridge and BJ Tank Maintenance C Using Ink N Replacing the BJ Cartridge C Page Page N Replacing a BJ Tank in the BC-21e Color BJ Cartridge C Page N Storing a BJ Cartridge N Transporting the MultiPASS N 8 Troubleshooting N Paper Jams N Jams in the Automatic Document Feeder (ADF) Page Jams in the Sheet Feeder General Troubleshooting Procedures General Printing Problems Step 1. Preview the Output Step 2. Print a Finder Window Step 3. Check Print and Page Setup Options Step 4. Remove Corrupted Print or Preference Files Step 5. Reset Hardware and Check Printer Connections Step 6. Ensure the MultiPASS Software is Correctly Installed Memory Considerations Application Memory Allocation SpoolMaster Memory Allocation LCD Messages Page Page Page Page Printing Problems Page Page Page Print Quality Problems Color Printing and Copying Problems Paper Feeding Problems Page Faxing Problems Page Page Scanning Problems Telephone Problems Copying Problems General Problems Memory Clear Report A Specifications Printing Specifications Page BJ Cartridges Facsimile Page Copier Scanner Scanned image MultiPASS System Requirements Macintosh System Requirements General Specifications Page Appendix A Specifications A-9 Specifications Receiving Faxes and Phone Calls AutomaticallyFax/Tel Mode N B LCD Menu System Using the MultiPASS C635 as a Stand-alone Fax N Entering Information in the MultiPASS Entering Your User Information Page Page Page G Glossary Page Page Page Page Page Page Page Page I Index B A C D E F G H I J K L M N O P Q R S T U V W Z