Scanning Problems | Canon MP-C635 guide

Problem

Cause

Solution

Faxes do not print	The BJ cartridge may not
	be installed correctly.

The print head may need cleaning.

The BJ cartridge may need to be replaced.

Be sure to remove the orange tape from the BJ cartridge before you install it in the MultiPASS (see page 7-14).

Make sure the BJ cartridge is installed correctly (see page 7-11).

Clean the print head several times (see page 7-8).

Try another BJ cartridge.

	The MultiPASS may not have a	Faxes will print only when a
	BC-21e Color or BC-20	BC-21e Color or BC-20 Black
	Black BJ Cartridge installed.	BJ Cartridge is installed.

Fax images print blotched	The telephone lines may	ECM sending/receiving should
or uneven	be in poor condition, or	eliminate such problems.
	you may have a bad	However, if the telephone
	connection.	lines are in poor condition,
		you may have to try again.

The other party’s fax may have a problem.

Remember, the sending fax usually determines document quality. Be sure the other party’s top cover and scanning glass are clean.

Scanning Problems

Problem	Cause	Solution
TextBridge Pro reports it	TextBridge Pro can only	Ensure that you set ScanTastic’s
“found an unsupported	process TIFF files that are	Image Type to Line Art before
feature in the TIFF	generated in Line Art mode	scanning a document to be
image file” (the file was	(not Grayscale or Color TIFF	processed by TextBridge pro.
created by ScanTastic)	files).

Unexplained scanning	Possibly corrupt Preferences	Delete the ScanTastic
	file.	Preferences file located in your
		System folder. A new copy
		of the Preferences file is
		automatically created the next
		time you start ScanTastic.

8-26 Troubleshooting

Chapter 8

Image 179

Canon MP-C635 user manual Scanning Problems

Contents

MP-C635 C635 Disclaimer Copyright Trademarks Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week User’s Manual Using Your DocumentationConventions Quick Start Guide Contents Receiving Faxes Using the MultiPASS Fax Setup UtilitySending Faxes With the MultiPASS C635 Maintaining the MultiPASS C635 Scanning With the MultiPASS C635 Appendix B Using the MultiPASS C635 as a Stand-alone Fax TroubleshootingAppendix a Specifications Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C635 Inside the Printer Area Back View LCD display Using the Operator PanelDocument feed lever Number buttons One-touch Speed Dial/Function buttonsStop button Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Adding Pages to the Document Setting the Document Feed Lever Slerexe Company Limited Identifying Your Documents START/COPY Copying Documents To change the resolution for color copying, press Press Miscellaneous Disconnecting the MultiPASSIf the Power Goes Out Using Switch Boxes Printing With MultiPASS C635 Selecting Paper Paper Handling Assorted Paper Starter Kit High Resolution PaperGreeting Cards High Gloss Film Paper Guidelines Understanding the Printer DriverPrinting a Document Select MultiPASS C635 Chooser Reduce or Enlarge Setting Up Print JobsUsing the Page Setup Dialog Paper Fractional Widths OrientationPhotocopy Reduction Invert Image Using the Page Setup Options DialogFlip Horizontal Flip Vertical To create a custom paper size Using the Paper DialogPaper List To delete a custom paper size Using the Settings DialogTo modify a custom paper size Using the Print Dialog Cover Using the Print Options DialogUsing the Color Dialog Print Order Dithering Print Colors As Brightness Using the Preview WindowWorking With SpoolMaster Printing With SpoolMaster Accessing SpoolMasterActivating SpoolMaster Stopping and Resuming Printing Cancelling a Print JobRemoving a Document from the Queue Changing the Print Order Achieving the Best Output Quality Setting the SpoolMaster PreferencesPrinting Tips Controlling the Color Output Quality Printing at Best Resolution Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Fan the paper Support up Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Right a Printing On EnvelopesMake sure Arrange the stack of envelopes on a firm surface Now you can start your print operation Paper type Drying time Using Canon’s Specialty PapersSpecialty Paper Guidelines Using the Paper Output Guides Canon’s High Resolution Paper Set up Using the Cleaning Sheet Dial keypad On the oneTouch speed Fax Setup Using the MultiPASS Fax Setup Utility Using the MultiPASS Fax Setup Utility Display Language Setting Up Fax PreferencesVolume Date Format Retries Setting Up Send Fax OptionsFax Information Phone Line Speed Setting Up Advanced Send Fax OptionsRestore Defaults Error Correction ECM Image Contrast Off Hook AlarmOn Error Resend Auto Start Send Automatic Reduction Setting Up Receive Fax OptionsAnswer Receive Mode Paper Size Report Print Answer Silent ReceiveAnswer Number of Rings Receive Conditions Listen Time Before Ringing Setting Up Advanced Receive Fax OptionsFax/Telephone Switching Options Ring Tone Default Action If No Answer to TelephoneAnswering Machine Mode Options Receive Fax If No Signal Fax ID Drpd Switch OptionsRing Pattern Action Maintaining Your Fax Address Book Setting Up Speed Dial Assignments Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code Sending a Document Sending Faxes With MultiPASS C635 Press START/COPY Regular DialingParty’s fax Number Sending Faxes Load Automatic Dialing Dialing Sending a Document Using Group Dialing Automatic RedialingManual To Cancel Automatic Redialing Resending a Fax After an Error Pick up the telephone and dial the other party’s fax number Manual Sending Or # Cancel Sending Feed the Place the document face down in the ADF. document Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Press Function key Receiving While Copying, Printing, or RegisteringPrinting a Received Fax Stored In Memory Press or on Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone To use ScanTastic to perform scans on its own Launching ScanTastic Exploring the ScanTastic Window Using the Device Panel Setting Resolution Manually How ScanTastic Calculates Resolution Scaling the Image Picking an Image Type Changing the Unit of Measure Previewing the Image Zooming In On a Selected Area Selecting or Cropping an Area to Scan Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware Using Manual Balance Chapter Sharpening or Softening Images Adjusting Brightness and Contrast Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Adjusting the Tint Using Auto BalanceResetting the Tone Curve Customizing the Device Panel Using the Advanced Functions of ScanTastic Chapter Automatic Batch Scanning To save Output Device settings Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values To install and use ScanTastic as a plug-in Using ScanTastic as a Plug-In Viewing Line Art on the Screen TroubleshootingPoor Image Quality When Printing Poor Image Quality On the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation roller Separation guideWhite sheet and scanning glass When you are finished, close the operator panel Press Function Printing the Nozzle Check Press the or Button until Cleaning the BJ Cartridge Print Head BC-20 Black BJ Cartridge BJ Cartridge and BJ Tank MaintenanceBJ Cartridge Guidelines BC-21e Color BJ Cartridge Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Open Package Lift the green Remove the protective material from the BJ cartridge Lock lever Cartridge isHolder, then Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Close Storing a BJ CartridgeOpen Ink Cartridge Storage Box Carefully set All trays Transporting the MultiPASSAll cables Carefully pack the unit in its original packing materials Pack the unit Troubleshooting Location Software Operator panel Paper JamsJams in the Automatic Document Feeder ADF Press Stop Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder How can I make sure my application is printing properly? General Troubleshooting ProceduresGeneral Printing Problems Preview the Output Remove Corrupted Print or Preference Files Check Print and Page Setup OptionsPrint a Finder Window Application Memory Allocation Reset Hardware and Check Printer ConnectionsEnsure the MultiPASS Software is Correctly Installed Memory Considerations SpoolMaster Memory Allocation LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems If the Alarm light stays on Problem Cause Solution Preferred Size entry field Problem Cause Solution Print Quality Problems Specifications see page A-1 Color Printing and Copying Problems Paper Feeding Problems Appendix A, Specifications Troubleshooting Faxing Problems ADF Up the telephone Scanning Problems Start Guide Telephone Problems Copying Problems General Problems Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Margin Inches Printable Area-Papers Data compression BJ CartridgesFacsimile Report/Reference Dialing Scanning method CopierScanner Reduction sizes Scanned image MultiPASS System Requirements Telephone General Specifications Space Requirements Ring Time Factory default setting=15 sec Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Entering Your User Information Press START/COPY twice when the date and time are entered Again When the fax MultiPASS returns to standby mode Bi-directional parallel interface port Automatic dialingAutomatic document feeder ADF Automatic redialing Cps Ccitt #1 ChartCentronics Coded speed dialing Font Fax/Tel switchingDocument Dpi Ink Saver Group dialingHalftone Ieee Manual redialing MultiPASS Fax Setup UtilityManual feed Manual receiving Print head capping PausePortrait orientation Print head Redialing, manual Reduction modeResolution Redialing, automatic Sending Tone/pulse settingScanTastic Sender ID USB-to-Parallel cable TypefaceTypestyle UHQ Ultra High Quality Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6