Problem

Cause

Solution

Faxes do not print

The BJ cartridge may not

 

be installed correctly.

The print head may need cleaning.

The BJ cartridge may need to be replaced.

Be sure to remove the orange tape from the BJ cartridge before you install it in the MultiPASS (see page 7-14).

Make sure the BJ cartridge is installed correctly (see page 7-11).

Clean the print head several times (see page 7-8).

Try another BJ cartridge.

 

The MultiPASS may not have a

Faxes will print only when a

 

BC-21e Color or BC-20

BC-21e Color or BC-20 Black

 

Black BJ Cartridge installed.

BJ Cartridge is installed.

 

 

 

Fax images print blotched

The telephone lines may

ECM sending/receiving should

or uneven

be in poor condition, or

eliminate such problems.

 

you may have a bad

However, if the telephone

 

connection.

lines are in poor condition,

 

 

you may have to try again.

The other party’s fax may have a problem.

Remember, the sending fax usually determines document quality. Be sure the other party’s top cover and scanning glass are clean.

Scanning Problems

Problem

Cause

Solution

TextBridge Pro reports it

TextBridge Pro can only

Ensure that you set ScanTastic’s

“found an unsupported

process TIFF files that are

Image Type to Line Art before

feature in the TIFF

generated in Line Art mode

scanning a document to be

image file” (the file was

(not Grayscale or Color TIFF

processed by TextBridge pro.

created by ScanTastic)

files).

 

 

 

 

Unexplained scanning

Possibly corrupt Preferences

Delete the ScanTastic

 

file.

Preferences file located in your

 

 

System folder. A new copy

 

 

of the Preferences file is

 

 

automatically created the next

 

 

time you start ScanTastic.

8-26 Troubleshooting

Chapter 8

Page 179
Image 179
Canon MP-C635 user manual Scanning Problems