Canon MP-C635 - page 178

Chapter 8 Troubleshooting 8-25

Problem Cause Solution

The MultiPASS does The MultiPASS may not For the MultiPASS to switch

not switch automatically be in Fax/Tel mode. automatically between

between telephone and telephone and fax reception,

fax transmissions the Receive mode must be

set to Fax/Tel mode.

There may be a document Make sure you have printed

in memory. out any documents in memory.

An error may have occurred Check the LCD for an error

during reception. message (see page 8-10).

The sheet feeder may be Make sure paper is loaded in

empty. the sheet feeder.

The sending fax may not Some fax units cannot send

send the CNG signal that the CNG signal that tells your

tells the MultiPASS that the MultiPASS the incoming signal

incoming signal is a fax. is from a fax.In such cases,

you will have to receive the

document manually.

Cannot receive a You may have pressed Always press START/COPY

document manually START/COPY after hanging beforehanging up the

up the telephone. telephone.Do not press

START/COPYafter you hang

up the telephone;this w ill

disconnect the call.

Print quality is poor You may not be using the Be sure you are using paper

correct type of paper. that meets the paper

requirements for the

MultiPASS (see page A-1).

The print head may need Clean the print head

to be cleaned. (see page 7-8).

The sending party may be Make a copy on your

having a problem. MultiPASS.If the image is

OK,then your MultiPASS is

operating properly.Contact

the other party and have

them check their machine.

Error correction (ECM) Make sure Error correction

may be disabled. (ECM) is set to on in the

Advanced Receive fax panel

of the MultiPASS Fax Setup

Utility (see page 3-9).

MPC-635—USERS MANUAL/V000/06-99

Troubleshooting

Contents

Main Page Copyright Disclaimer Trademarks USERS IN U.S.A. N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements N RIGHTS OF THE TELEPHONE COMPANY WARNING USERS IN CANADA N PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A. Location B. Order Information C. Power Requirements NOTICE CAUTION CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK Using Your Documentation N Conventions C Contents Page Page Page 1 Introduction Supplies and Accessories N BJ Cartridges and BJ Tanks N Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 N Important Safety Instructions C Chapter 1 Introduction 1-7 Introduction Main Components of the MultiPASS C635 Front View Back View Inside the Printer Area 1-8 Introduction Chapter 1 Chapter 1 Introduction 1-9 Introduction Using the Operator Panel This section presents a brief description of the operator panel on the MultiPASS C635. 0 9 7 8 Page Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing, Copying, or Scanning Loading the Document Page Adding Pages to the Document Setting the Document Feed Lever Identifying Your Documents N Copying Documents N N Miscellaneous If the Power Goes Out Using Switch Boxes Disconnecting the MultiPASS Page Paper Handling Selecting Paper Page Paper Guidelines Understanding the Printer Driver Printing a Document Page N Setting Up Print Jobs Using the Page Setup Dialog Page Using the Page Setup Options Dialog Using the Paper Dialog N Using the Settings Dialog Using the Print Dialog Using the Print Options Dialog Using the Color Dialog Page Using the Preview Window Working With SpoolMaster Activating SpoolMaster Printing With SpoolMaster Accessing SpoolMaster Cancelling a Print Job Removing a Document from the Queue Changing the Print Order Stopping and Resuming Printing Setting the SpoolMaster Preferences Printing Tips Achieving the Best Output Quality Printing at Best Resolution N Controlling the Color Output Quality Setting the Paper Thickness Lever N Page Printer Settings for Various Print Media Loading Paper Automatically Feeding Paper Page Auto Feed Guidelines Page Manually Feeding Paper N Page Printing On Envelopes Page Page Using Canons Specialty Papers N Specialty Paper Guidelines Canons High Resolution Paper Using the Paper Output Guides Using the Cleaning Sheet Press 3 Fax Setup Using the MultiPASS Fax Setup Utility N Setting Up Fax Preferences Setting Up Send Fax Options Setting Up Advanced Send Fax Options Page Setting Up Receive Fax Options Page Setting Up Advanced Receive Fax Options Page Page Setting Up Speed Dial Assignments Maintaining Your Fax Address Book Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code 4 Sending a Document Sending Faxes With the MultiPASS C635 Regular Dialing Page Automatic Dialing Page Sending a Document Using Group Dialing Redialing Manual Automatic To Cancel Automatic Redialing N Resending a Fax After an Error Manual Sending Cancel Sending Sending a Document to More Than One Location (Sequential Broadcasting) N Transmitting the Document Page N Adjusting the Quality of Your Faxes Setting the Resolution N Setting the Contrast 5 Receiving Faxes Receiving Documents Receiving Documents AutomaticallyFax Only Mode N Receiving Both Documents and Telephone Calls AutomaticallyFax/Tel Mode How Fax/Tel Mode Works Receiving Documents ManuallyManual Mode Using the Telephone for Remote Reception of a Fax N Using an Answering MachineAns. Machine Mode N Using the MultiPASS With an Answering Machine Printing Documents Received in Memory Receiving While Copying, Printing, or Registering Printing a Received Fax Stored In Memory N Using the Distinctive Ring Pattern Detection (DRPD) Feature Types of Ring Patterns How DRPD Responds to Calls Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature 6 Launching ScanTastic Scanning With the MultiPASS C635 N Exploring the ScanTastic Window Using the Device Panel How ScanTastic Calculates Resolution N Setting Resolution Manually Picking an Image Type N Scaling the Image Changing the Unit of Measure Previewing the Image Selecting or Cropping an Area to Scan N Zooming In On a Selected Area Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware N Using Manual Balance Page Page Using the Spectral Equalizer Setting Tone Curves N Page Changing Gamma Curve Values Resetting the Tone Curve Adjusting the Tint Using Auto Balance Using the Advanced Functions of ScanTastic Customizing the Device Panel Page N Automatic Batch Scanning N N Adjusting Histogram Tone Levels Adjusting Color Distribution Values Using ScanTastic as a Plug-In Troubleshooting Poor Image Quality On the Screen Viewing Line Art on the Screen Poor Image Quality When Printing Rebuilding ScanTastic Preferences Page MultiPASS Guidelines Routine Maintenance Cleaning Inside the MultiPASS Cleaning the Scanner Components C Page Printing the Nozzle Check Cleaning the BJ Cartridge Print Head C BJ Cartridge Guidelines C BJ Cartridge and BJ Tank Maintenance C Using Ink N Replacing the BJ Cartridge C Page Page N Replacing a BJ Tank in the BC-21e Color BJ Cartridge C Page N Storing a BJ Cartridge N Transporting the MultiPASS N 8 Troubleshooting N Paper Jams N Jams in the Automatic Document Feeder (ADF) Page Jams in the Sheet Feeder General Troubleshooting Procedures General Printing Problems Step 1. Preview the Output Step 2. Print a Finder Window Step 3. Check Print and Page Setup Options Step 4. Remove Corrupted Print or Preference Files Step 5. Reset Hardware and Check Printer Connections Step 6. Ensure the MultiPASS Software is Correctly Installed Memory Considerations Application Memory Allocation SpoolMaster Memory Allocation LCD Messages Page Page Page Page Printing Problems Page Page Page Print Quality Problems Color Printing and Copying Problems Paper Feeding Problems Page Faxing Problems Page Page Scanning Problems Telephone Problems Copying Problems General Problems Memory Clear Report A Specifications Printing Specifications Page BJ Cartridges Facsimile Page Copier Scanner Scanned image MultiPASS System Requirements Macintosh System Requirements General Specifications Page Appendix A Specifications A-9 Specifications Receiving Faxes and Phone Calls AutomaticallyFax/Tel Mode N B LCD Menu System Using the MultiPASS C635 as a Stand-alone Fax N Entering Information in the MultiPASS Entering Your User Information Page Page Page G Glossary Page Page Page Page Page Page Page Page I Index B A C D E F G H I J K L M N O P Q R S T U V W Z