Canon MP-C635 user manual Problem Cause Solution

Problem Cause Solution

Data from computer is	The application you are
not printed (continued)	printing from may not be
	set up properly.

Check the computer and the application to make sure they are configured correctly.

Make sure your application has the MultiPASS selected as the printer.

	The 128 page limit was	Print pages or records in
	exceeded.	batches of 100 pages.
BJ cartridge moves,	The BJ cartridge or a BJ tank	Make sure the BJ cartridge
ink does not appear	may not be installed properly.	and its BJ tank(s) are properly
		installed. Make sure the orange
		tape is removed from the print
		head area (see page 7-14).
	The nozzles on the BJ	Perform the print head
	cartridge may be clogged.	cleaning procedure (see page
		7-8) and print the nozzle check
		(see page 7-7).
	A BJ tank may be empty	Check the BJ tanks and
	(BC-21e Color BJ cartridge).	replace them if necessary.
The MultiPASS suspends	The print head may have	Stop your print operation
print after every line is	become too hot. If this happens,	and wait several minutes to
printed	the MultiPASS may be slowing	allow the unit to cool. Then
	its print speed at the end of each	start your operation again.
	line to protect the print head.
The printed output is	There may be a communication	Make sure the computer
not what you expected	problem between the MultiPASS	and the application are
	and your computer.	configured correctly for
		communicating with the
		MultiPASS.
	The interface cable may not	Check the interface cable’s
	be securely connected to the	connections.
	MultiPASS and the computer.

Troubleshooting

You may not be using the correct printer driver.

You may be turning the MultiPASS on before your computer.

Make sure you have selected the MultiPASS C635 printer in in the Chooser.

Turn your Mac on before turning on the MultiPASS.

Chapter 8 Troubleshooting 8-17