Problem

Cause

Solution

Fonts do not print as

Bitmapped fonts designed

smoothly rounded

for dot matrix printers do

characters

not print smoothly rounded

 

characters when used with

 

high resolution printers like

 

the MultiPASS.

Make sure you installed an outline font manager, such as Adobe® Type Manager or that you are choosing a TrueType® font.

 

Certain MS fonts, such as

Choose another font.

 

MS Serif, will print jagged.

 

 

 

 

Blurred or smudged ink

The print medium you are

Try a different paper type;

 

using may not be supported

however, use only print media

 

by the MultiPASS.

specified in Appendix A,

 

 

Specifications (see page A-1).

 

You may be printing on

Paper has a right side for

 

the wrong side of the sheet.

printing. If the print quality is

 

 

not as clear as you would like,

 

 

try turning the paper over and

 

 

printing on the other side.

Color Printing and Copying Problems

Problem

Cause

Solution

Printer prints only in black (you are printing from an application that supports color printing but your output is black ink only)

The MultiPASS printer driver may not be selected.

The printer driver may not be selecting color.

Make sure the MultiPASS is the default printer in your application.

Check that you selected Full Color in the Color dialog (accessed by clicking the Color button in the Print dialog).

The color BJ cartridge may

Print the Nozzle Check pattern

not be installed or may not to make sure the BC-21e Color

 

be working properly.

BJ Cartridge is installed and

 

firing correctly.

 

If a BJ tank is empty, replace it.

The print head unit may

Clean the print head (see

need cleaning.

page 7-8).

8-20 Troubleshooting

Chapter 8

Page 173
Image 173
Canon MP-C635 user manual Color Printing and Copying Problems, Specifications see page A-1