Canon MP-C635 user manual Color Printing and Copying Problems, Specifications see page A-1

Problem Cause Solution

Fonts do not print as	Bitmapped fonts designed
smoothly rounded	for dot matrix printers do
characters	not print smoothly rounded
	characters when used with
	high resolution printers like
	the MultiPASS.

Make sure you installed an outline font manager, such as Adobe® Type Manager or that you are choosing a TrueType® font.

	Certain MS fonts, such as	Choose another font.
	MS Serif, will print jagged.
Blurred or smudged ink	The print medium you are	Try a different paper type;
	using may not be supported	however, use only print media
	by the MultiPASS.	specified in Appendix A,
		Specifications (see page A-1).
	You may be printing on	Paper has a right side for
	the wrong side of the sheet.	printing. If the print quality is
		not as clear as you would like,
		try turning the paper over and
		printing on the other side.

Color Printing and Copying Problems

Problem Cause Solution

Printer prints only in black (you are printing from an application that supports color printing but your output is black ink only)

The MultiPASS printer driver may not be selected.

The printer driver may not be selecting color.

Make sure the MultiPASS is the default printer in your application.

Check that you selected Full Color in the Color dialog (accessed by clicking the Color button in the Print dialog).

The color BJ cartridge may	Print the Nozzle Check pattern
not be installed or may not to make sure the BC-21e Color
be working properly.	BJ Cartridge is installed and
	firing correctly.
	If a BJ tank is empty, replace it.
The print head unit may	Clean the print head (see
need cleaning.	page 7-8).

8-20 Troubleshooting Chapter 8