LCD Messages, Message Error Code Cause Action | Canon MP-C635

LCD Messages

The following messages are displayed in the LCD when the MultiPASS is performing a function or encounters an error. The Error Code appears on the Activity Report.

Message

Error Code

Cause

Action

AUTO REDIAL

BUSY/NO SIGNAL

CARTRIDGE JAMMED

—The MultiPASS is waiting to redial the other party’s number because the line was busy or the other party did not answer when you tried to send the document.

#005/018 The telephone number you dialed is busy.

The fax number dialed was incorrect.

The other party’s fax is not working.

The other party is not using a G3 machine.

The touch-tone/rotary pulse setting on your MultiPASS is incorrect.

The receiving fax did not answer within 35 seconds.

Cartridge holder cannot move. This is normally due to a paper jam.

Wait for the MultiPASS to try redialing. If that doesn’t work, wait until the MultiPASS starts to dial the number, then press STOP to cancel redialing. Try to send the document again at a later time.

Try sending the document at a later time.

Check the fax number and dial again.

Contact the other party and have them check their fax.

Contact the other party and have them send or receive the document using a G3 machine.

Set your MultiPASS to the setting that matches your telephone line (see page 3-4).

Contact the other party and have them check their fax. You can try to send the document manually. For an over- seas call, add pauses to the registered number.

Clear the paper jam or whatever is obstructing the cartridge holder and then press STOP. Do not attempt to move the cartridge holder manually.

8-10 Troubleshooting

Chapter 8

Image 163

Canon MP-C635 user manual LCD Messages, Message Error Code Cause Action

Contents

MP-C635 C635 Disclaimer Copyright Trademarks Location Power RequirementsOrder Information Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week User’s Manual Using Your DocumentationConventions Quick Start Guide Contents Sending Faxes With the MultiPASS C635 Using the MultiPASS Fax Setup UtilityReceiving Faxes Maintaining the MultiPASS C635 Scanning With the MultiPASS C635 Appendix a Specifications TroubleshootingAppendix B Using the MultiPASS C635 as a Stand-alone Fax Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C635 Inside the Printer Area Back View Document feed lever Using the Operator PanelLCD display Stop button One-touch Speed Dial/Function buttonsNumber buttons Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Adding Pages to the Document Setting the Document Feed Lever Slerexe Company Limited Identifying Your Documents START/COPY Copying Documents To change the resolution for color copying, press Press Miscellaneous Disconnecting the MultiPASSIf the Power Goes Out Using Switch Boxes Printing With MultiPASS C635 Selecting Paper Paper Handling Assorted Paper Starter Kit High Resolution PaperGreeting Cards High Gloss Film Printing a Document Understanding the Printer DriverPaper Guidelines Select MultiPASS C635 Chooser Reduce or Enlarge Setting Up Print JobsUsing the Page Setup Dialog Paper Photocopy Reduction OrientationFractional Widths Invert Image Using the Page Setup Options DialogFlip Horizontal Flip Vertical Paper List Using the Paper DialogTo create a custom paper size To modify a custom paper size Using the Settings DialogTo delete a custom paper size Using the Print Dialog Cover Using the Print Options DialogUsing the Color Dialog Print Order Dithering Print Colors As Working With SpoolMaster Using the Preview WindowBrightness Activating SpoolMaster Accessing SpoolMasterPrinting With SpoolMaster Stopping and Resuming Printing Cancelling a Print JobRemoving a Document from the Queue Changing the Print Order Printing Tips Setting the SpoolMaster PreferencesAchieving the Best Output Quality Controlling the Color Output Quality Printing at Best Resolution Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Fan the paper Support up Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Make sure Printing On EnvelopesRight a Arrange the stack of envelopes on a firm surface Now you can start your print operation Specialty Paper Guidelines Using Canon’s Specialty PapersPaper type Drying time Using the Paper Output Guides Canon’s High Resolution Paper Set up Using the Cleaning Sheet Touch speed On the oneDial keypad Fax Setup Using the MultiPASS Fax Setup Utility Using the MultiPASS Fax Setup Utility Display Language Setting Up Fax PreferencesVolume Date Format Retries Setting Up Send Fax OptionsFax Information Phone Line Speed Setting Up Advanced Send Fax OptionsRestore Defaults Error Correction ECM Image Contrast Off Hook AlarmOn Error Resend Auto Start Send Automatic Reduction Setting Up Receive Fax OptionsAnswer Receive Mode Paper Size Report Print Answer Silent ReceiveAnswer Number of Rings Receive Conditions Fax/Telephone Switching Options Setting Up Advanced Receive Fax OptionsListen Time Before Ringing Ring Tone Default Action If No Answer to TelephoneAnswering Machine Mode Options Receive Fax If No Signal Fax ID Drpd Switch OptionsRing Pattern Action Maintaining Your Fax Address Book Setting Up Speed Dial Assignments Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code Sending a Document Sending Faxes With MultiPASS C635 Party’s fax Number Regular DialingPress START/COPY Sending Faxes Load Automatic Dialing Dialing Sending a Document Using Group Dialing Manual RedialingAutomatic To Cancel Automatic Redialing Resending a Fax After an Error Pick up the telephone and dial the other party’s fax number Manual Sending Or # Cancel Sending Feed the Place the document face down in the ADF. document Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Printing a Received Fax Stored In Memory Receiving While Copying, Printing, or RegisteringPress Function key Press or on Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone To use ScanTastic to perform scans on its own Launching ScanTastic Exploring the ScanTastic Window Using the Device Panel Setting Resolution Manually How ScanTastic Calculates Resolution Scaling the Image Picking an Image Type Changing the Unit of Measure Previewing the Image Zooming In On a Selected Area Selecting or Cropping an Area to Scan Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware Using Manual Balance Chapter Sharpening or Softening Images Adjusting Brightness and Contrast Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Resetting the Tone Curve Using Auto BalanceAdjusting the Tint Customizing the Device Panel Using the Advanced Functions of ScanTastic Chapter Automatic Batch Scanning To save Output Device settings Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values To install and use ScanTastic as a plug-in Using ScanTastic as a Plug-In Viewing Line Art on the Screen TroubleshootingPoor Image Quality When Printing Poor Image Quality On the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components White sheet and scanning glass Separation guideSeparation roller When you are finished, close the operator panel Press Function Printing the Nozzle Check Press the or Button until Cleaning the BJ Cartridge Print Head BC-20 Black BJ Cartridge BJ Cartridge and BJ Tank MaintenanceBJ Cartridge Guidelines BC-21e Color BJ Cartridge Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Open Package Lift the green Remove the protective material from the BJ cartridge Holder, then Cartridge isLock lever Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Close Storing a BJ CartridgeOpen Ink Cartridge Storage Box Carefully set All cables Transporting the MultiPASSAll trays Carefully pack the unit in its original packing materials Pack the unit Troubleshooting Location Software Operator panel Paper JamsJams in the Automatic Document Feeder ADF Press Stop Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder How can I make sure my application is printing properly? General Troubleshooting ProceduresGeneral Printing Problems Preview the Output Print a Finder Window Check Print and Page Setup OptionsRemove Corrupted Print or Preference Files Application Memory Allocation Reset Hardware and Check Printer ConnectionsEnsure the MultiPASS Software is Correctly Installed Memory Considerations SpoolMaster Memory Allocation LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems If the Alarm light stays on Problem Cause Solution Preferred Size entry field Problem Cause Solution Print Quality Problems Specifications see page A-1 Color Printing and Copying Problems Paper Feeding Problems Appendix A, Specifications Troubleshooting Faxing Problems ADF Up the telephone Scanning Problems Start Guide Telephone Problems Copying Problems General Problems Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Margin Inches Printable Area-Papers Facsimile BJ CartridgesData compression Report/Reference Dialing Scanning method CopierScanner Reduction sizes Scanned image MultiPASS System Requirements Telephone General Specifications Space Requirements Ring Time Factory default setting=15 sec Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Entering Your User Information Press START/COPY twice when the date and time are entered Again When the fax MultiPASS returns to standby mode Bi-directional parallel interface port Automatic dialingAutomatic document feeder ADF Automatic redialing Cps Ccitt #1 ChartCentronics Coded speed dialing Font Fax/Tel switchingDocument Dpi Ink Saver Group dialingHalftone Ieee Manual redialing MultiPASS Fax Setup UtilityManual feed Manual receiving Print head capping PausePortrait orientation Print head Redialing, manual Reduction modeResolution Redialing, automatic Sending Tone/pulse settingScanTastic Sender ID USB-to-Parallel cable TypefaceTypestyle UHQ Ultra High Quality Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6