Canon MP-C635 user manual Copying Problems

Problem Cause Solution

The phone disconnects while you are talking on the line

The MultiPASS may not be	Make sure the MultiPASS
plugged in properly.	is plugged in correctly.

	If the MultiPASS is in	Disable the Silent Receive
	Answer Machine Mode and	option on the Receive Fax
	Silent Receive is enabled,	panel of the MultiPASS Fax
	the unit will switch to fax	Setup Utility (see page 3-7).
	receive mode when it detects
	a period of silence.
Copying Problems
Problem	Cause	Solution
The MultiPASS will not	The MultiPASS may have a	Replace the empty BJ tank
make a copy	BC-21e Color BJ Cartridge	(see page 7-16).
	installed, and its black BJ tank
	may be empty.
	The telephone may be off hook.	Make sure the telephone is
		in its cradle.
	The document may not be	Make sure a document is set
	loaded correctly.	in the ADF and the LCD
		displays DOCUMENT READY.
		Make sure the operator panel
		is closed.
	The BJ cartridge is not	Make sure the BJ cartridge is
	installed.	installed correctly.
	The MultiPASS may not be	Try to print a document from
	be operating properly.	your computer.
MEMORY FULL	The MultiPASS’s memory	Print out any faxes stored in
appears in the LCD	is full.	memory. Then print one copy
when you are making		at a time.
multiple copies

8-28 Troubleshooting Chapter 8