Getting Help From Canon | Canon MP-C635 specification

Getting Help From Canon

Canon Computer Systems, Inc. offers a full range of customer technical support* options including:

❍24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366)

❍Speak to a technician free of service charge (currently Monday– Friday 8:00 A.M.–10:00 P.M. and Saturday 12:00 P.M.–6:00 P.M. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

❍Speak to a technician for a service charge (currently $24.99 per call) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

❍Technical support via the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

❍24-hour, toll-free Fax Retrieval System (1-800-526-4345)

❍To download the latest drivers using your modem, 24-hour Bulletin Board Service (1-757-420-2000)

❍Within Canada, 24 hours a day, 7 days a week (1-800-263-1121)

*Support program specifics subject to change without notice. **Refer to individual product information for warranty details.

1-4 Introduction

Chapter 1

Image 17

Canon MP-C635 user manual Getting Help From Canon

Contents

MP-C635 C635 Disclaimer Copyright Trademarks Order Information Power RequirementsLocation Case of Equipment Malfunction Users in Canada Canon Canada INC Hours a DAY, Seven Days a Week Conventions Using Your DocumentationQuick Start Guide User’s Manual Contents Receiving Faxes Using the MultiPASS Fax Setup UtilitySending Faxes With the MultiPASS C635 Maintaining the MultiPASS C635 Scanning With the MultiPASS C635 Appendix B Using the MultiPASS C635 as a Stand-alone Fax TroubleshootingAppendix a Specifications Introduction BJ Cartridges and BJ Tanks Supplies and Accessories Canon Specialty Papers Getting Help From Canon Servicing the MultiPASS C635 Important Safety Instructions Introduction Front View Main Components of the MultiPASS C635 Inside the Printer Area Back View LCD display Using the Operator PanelDocument feed lever Number buttons One-touch Speed Dial/Function buttonsStop button Arrow buttons Special Function Buttons Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning Loading the Document Feed Adding Pages to the Document Setting the Document Feed Lever Slerexe Company Limited Identifying Your Documents START/COPY Copying Documents To change the resolution for color copying, press Press If the Power Goes Out Disconnecting the MultiPASSUsing Switch Boxes Miscellaneous Printing With MultiPASS C635 Selecting Paper Paper Handling Greeting Cards High Resolution PaperHigh Gloss Film Assorted Paper Starter Kit Paper Guidelines Understanding the Printer DriverPrinting a Document Select MultiPASS C635 Chooser Using the Page Setup Dialog Setting Up Print JobsPaper Reduce or Enlarge Fractional Widths OrientationPhotocopy Reduction Flip Horizontal Using the Page Setup Options DialogFlip Vertical Invert Image To create a custom paper size Using the Paper DialogPaper List To delete a custom paper size Using the Settings DialogTo modify a custom paper size Using the Print Dialog Using the Color Dialog Using the Print Options DialogPrint Order Cover Dithering Print Colors As Brightness Using the Preview WindowWorking With SpoolMaster Printing With SpoolMaster Accessing SpoolMasterActivating SpoolMaster Removing a Document from the Queue Cancelling a Print JobChanging the Print Order Stopping and Resuming Printing Achieving the Best Output Quality Setting the SpoolMaster PreferencesPrinting Tips Controlling the Color Output Quality Printing at Best Resolution Setting the Paper Thickness Lever Cartridge Printer Settings for Various Print Media Automatically Feeding Paper Loading Paper Fan the paper Support up Auto Feed Guidelines Paper Limit Manually Feeding Paper When you are prompted, insert the single sheet Right a Printing On EnvelopesMake sure Arrange the stack of envelopes on a firm surface Now you can start your print operation Paper type Drying time Using Canon’s Specialty PapersSpecialty Paper Guidelines Using the Paper Output Guides Canon’s High Resolution Paper Set up Using the Cleaning Sheet Dial keypad On the oneTouch speed Fax Setup Using the MultiPASS Fax Setup Utility Using the MultiPASS Fax Setup Utility Volume Setting Up Fax PreferencesDate Format Display Language Fax Information Setting Up Send Fax OptionsPhone Line Retries Restore Defaults Setting Up Advanced Send Fax OptionsError Correction ECM Speed On Error Resend Off Hook AlarmAuto Start Send Image Contrast Answer Receive Mode Setting Up Receive Fax OptionsPaper Size Automatic Reduction Answer Number of Rings Answer Silent ReceiveReceive Conditions Report Print Listen Time Before Ringing Setting Up Advanced Receive Fax OptionsFax/Telephone Switching Options Answering Machine Mode Options Default Action If No Answer to TelephoneReceive Fax If No Signal Ring Tone Ring Pattern Drpd Switch OptionsAction Fax ID Maintaining Your Fax Address Book Setting Up Speed Dial Assignments Entering Fax Numbers Assigning an Individual to a Speed Dial Code Defining a Group Speed Dial Code Sending a Document Sending Faxes With MultiPASS C635 Press START/COPY Regular DialingParty’s fax Number Sending Faxes Load Automatic Dialing Dialing Sending a Document Using Group Dialing Automatic RedialingManual To Cancel Automatic Redialing Resending a Fax After an Error Pick up the telephone and dial the other party’s fax number Manual Sending Or # Cancel Sending Feed the Place the document face down in the ADF. document Transmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your Faxes FAX Standard Button Setting the Contrast Receiving Documents Receiving Faxes How Fax/Tel Mode Works Receiving Documents Automatically-Fax Only Mode Using the Telephone for Remote Reception of a Fax Receiving Documents Manually-Manual Mode Using an Answering Machine-Ans. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering Machine Press Function key Receiving While Copying, Printing, or RegisteringPrinting a Received Fax Stored In Memory Press or on Using the Distinctive Ring Pattern Detection Drpd Feature How Drpd Responds to Calls Types of Ring Patterns Incoming Call Your Setting From Fax From Telephone To use ScanTastic to perform scans on its own Launching ScanTastic Exploring the ScanTastic Window Using the Device Panel Setting Resolution Manually How ScanTastic Calculates Resolution Scaling the Image Picking an Image Type Changing the Unit of Measure Previewing the Image Zooming In On a Selected Area Selecting or Cropping an Area to Scan Scanning and Saving the Final Image Enhancing Images With ScanTastic Performing in Hardware Using Manual Balance Chapter Sharpening or Softening Images Adjusting Brightness and Contrast Using the Spectral Equalizer Setting Tone Curves Curve Value Description Changing Gamma Curve Values Adjusting the Tint Using Auto BalanceResetting the Tone Curve Customizing the Device Panel Using the Advanced Functions of ScanTastic Chapter Automatic Batch Scanning To save Output Device settings Chapter Adjusting Histogram Tone Levels Adjusting Color Distribution Values To install and use ScanTastic as a plug-in Using ScanTastic as a Plug-In Poor Image Quality When Printing TroubleshootingPoor Image Quality On the Screen Viewing Line Art on the Screen Rebuilding ScanTastic Preferences Maintaining MultiPASS Guidelines Cleaning Inside the MultiPASS Routine Maintenance Cleaning the Scanner Components Separation roller Separation guideWhite sheet and scanning glass When you are finished, close the operator panel Press Function Printing the Nozzle Check Press the or Button until Cleaning the BJ Cartridge Print Head BJ Cartridge Guidelines BJ Cartridge and BJ Tank MaintenanceBC-21e Color BJ Cartridge BC-20 Black BJ Cartridge Using Ink Replacing the BJ Cartridge Grasp both sides and lift it up Open Package Lift the green Remove the protective material from the BJ cartridge Lock lever Cartridge isHolder, then Replacing a BJ Tank in the BC-21e Color BJ Cartridge Remove the orange protective cap Make sure each tank is properly seated in its slot Open Ink Cartridge Storage Box Storing a BJ CartridgeCarefully set Close All trays Transporting the MultiPASSAll cables Carefully pack the unit in its original packing materials Pack the unit Troubleshooting Location Software Jams in the Automatic Document Feeder ADF Paper JamsPress Stop Operator panel Remove the document Close the operator panel Gently pull any jammed paper out of the unit Jams in the Sheet Feeder General Printing Problems General Troubleshooting ProceduresPreview the Output How can I make sure my application is printing properly? Remove Corrupted Print or Preference Files Check Print and Page Setup OptionsPrint a Finder Window Ensure the MultiPASS Software is Correctly Installed Reset Hardware and Check Printer ConnectionsMemory Considerations Application Memory Allocation SpoolMaster Memory Allocation LCD Messages Message Error Code Cause Action #001 Document is Jammed in the ADF Message Error Code Cause Action Shows the percentage Nnnn Problem Cause Solution Printing Problems If the Alarm light stays on Problem Cause Solution Preferred Size entry field Problem Cause Solution Print Quality Problems Specifications see page A-1 Color Printing and Copying Problems Paper Feeding Problems Appendix A, Specifications Troubleshooting Faxing Problems ADF Up the telephone Scanning Problems Start Guide Telephone Problems Copying Problems General Problems Memory Files Deleted Memory Clear Report Printing Specifications Specifications a Margin Inches Printable Area-Papers Data compression BJ CartridgesFacsimile Report/Reference Dialing Scanner CopierReduction sizes Scanning method Scanned image MultiPASS System Requirements Telephone General Specifications Space Requirements Ring Time Factory default setting=15 sec Receiving Faxes and Phone Calls Automatically-Fax/Tel Mode LCD Menu System Option Description/Settings Entering Information in the MultiPASS OptionDescription/Settings Entering Your User Information Press START/COPY twice when the date and time are entered Again When the fax MultiPASS returns to standby mode Automatic document feeder ADF Automatic dialingAutomatic redialing Bi-directional parallel interface port Centronics Ccitt #1 ChartCoded speed dialing Cps Document Fax/Tel switchingDpi Font Halftone Group dialingIeee Ink Saver Manual feed MultiPASS Fax Setup UtilityManual receiving Manual redialing Portrait orientation PausePrint head Print head capping Resolution Reduction modeRedialing, automatic Redialing, manual ScanTastic Tone/pulse settingSender ID Sending Typestyle TypefaceUHQ Ultra High Quality USB-to-Parallel cable Index CD ROM A-6 Drpd High Resolution Paper 1-3, 1-19 LCD Index Reduction RX Mode B-2 Cable 6-2 Port A-6 User information, entering B-2-6