TROUBLESHOOTING
PROBLEM | SOLUTION |
| y Check to make sure that the camera’s Network settings are appropriate. |
| y Check to make sure that all network cables have been connected |
| properly. |
I can’t access the camera from a | y If connected using DHCP, verify that the camera is able to acquire |
dynamic IP addresses without any problem. | |
web browser. | y If connected using a DDNS URL, verify that the MAC address has been |
| properly entered. |
| y If the camera is connected to a router, verify that port forwarding is |
| properly configured. |
| y Connected Viewers become disconnected upon any change to camera or |
Viewer got disconnected during | network configurations. |
y Check all network connections. | |
monitoring. | y If the camera is connected over an PPPoE network, it’ s possible for |
| Viewer to disconnect under poor network conditions. |
I cannot connect to the system | y When you try to connect to the system using a tab browser, the same |
cookie information is shared, resulting in errors when connected. | |
using a tab browser of Internet | Therefore, instead of using a tab browser, open a new browser window |
Explorer 7.0. | to connect to the system. |
The camera connected to the | y Turn off the firewall settings on your PC and then search the camera |
network is not detected in the IP | again. |
installer program. |
|
Images overlap. | y Check whether two or more cameras are set to a single multicast address |
instead of different addresses. If a single address is used for multiple | |
| cameras, the images may overlap. |
No image appears. | y If the transmission method is set to multicast, check whether there is a |
router that supports multicast in the LAN the camera is connected to. |
M APPENDIX
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