appendix
Symptom |
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| Countermeasures | |
I've found that the DVR does not recognize as many | It takes time for the DVR to recognize multiple external HDDs. Try again | |||||
disks as installed when I have connected multiple | in a moment and if the problem (of failure to recognize as many HDDs | |||||
external HDDs to the DVR. | as connected) persists, it may occur due to a mechanical error of the | |||||
| HDD installed. Try again with a different HDD. | |||||
A message of “Need to reset date/time.” Is displayed | This message is displayed if there occurs a problem with the time | |||||
on the screen. | setting of the internal clock or an error in the clock itself. | |||||
| Contact the retailer or the service center for more information. | |||||
The time bar is not displayed in Search mode. | The timeline can switch between normal and extension mode. | |||||
| In extension mode, the time bar may not be displayed in the current | |||||
| timeline. Switch to normal mode or use the left or right button to | |||||
| navigate through the time bar. | |||||
The “NO HDD” icon and an error message are | Check the HDD for connection. If the problem persists in a normal | |||||
displayed. | condition, contact the nearest service center to have the HDD checked | |||||
| by the service personnel. | |||||
I have installed an additional HDD on the DVR but it | See the compatibilty list to check if the additional HDD is supported by | |||||
does not recognize the HDD. | the DVR. For the compatibility list, contact the retailer where you | |||||
| purchased the DVR. | |||||
I have connected an external storage device (external | See the compatibility list of external storage devices to check if the | |||||
SATA HDD) to the DVR but the DVR seems not to | connected device is supported by the DVR. | |||||
recognize it. | For the compatibility list, contact the retailer where you purchased the | |||||
| DVR. |
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If I press the ESC key in full screen mode of the | Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC | |||||
WebViewer, the system does not switch to a normal | ||||||
key again. The system will switch to a normal split mode. | ||||||
split mode. | ||||||
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I found it difficult to configure the network settings if | For more information, refer to the user manual. | |||||
using the default search, backup and router settings. | If you want to check the basics of the product for a quick start, refer to | |||||
| the quick start guide (backup, search). | |||||
I forgot the password. | Contact the DVR administrator for help. | |||||
Backup data is just not played by the PC or DVR. | When you are backing up data, you have choices about the player | |||||
| either: PC or DVR. Make your selection before proceeding. | |||||
| If you are using the PC to play the data, the format of the backup file | |||||
| should be either AVI or SEC. | |||||
| If you are using the DVR for this purpose, formatting backup files should | |||||
| be done by the DVR. | |||||
My player does not switch to Live mode while in | Press the Stop [@] button on the DVR or the remote control, or click the | |||||
playback. | [ |
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| ] icon on the launcher to switch to Live mode. | |
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