Support through Remote Management | Samsung T24D390SW, TD390S

Other Information

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support → Remote Management

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

✎✎This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset your TV

•• Install recommended firmware updates

English - 123

Image 123

Samsung T24D390SW, TD390S, T27D390SW Support through Remote Management, Getting Support, What Does Remote Service Do?

Contents

TD390S T24D390SW T27D390SW LED TV Still image warning Digital TV notice Contents Check the Symbol Safety Precautions Power Related Installation Related Samsung Usage Related Cleaning Related Electric shock or fire This will alleviate any eye strain An electric shock or fire may result Other Cautions Providing Proper Ventilation for Your TV Turning on the TV Standby mode Standard Remote Control Buttons Installing batteries Battery size AAA Connecting the Power Connecting the Power Cord and the Aerial or Cable Connection System → Change PIN Initial setupSetup Password Change Connections Connecting to AV Devices Blu-ray Players, DVD Players, etc Using a Scart Cable Using a Headphone Cable Connection Using an Hdmi Cable or an Hdmi to DVI Cable Connecting to a PC Connecting to a TV Viewing Card slot Using the CI or CI+ CardTo connect the CI CARD, follow these steps Selecting the video source Changing the Input SourceTools Button IBM Computer Connection Precautions Vesa DMT Connecting with a Mobile Device Allow/Reject the connection via mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devices Network → Wi-Fi Direct Connecting Samsung Link Connecting Home Network Dlna Network → Device Name Name of TV on Network Displaying the Remote Control on the Screen Basic Features Controlling the TV with a Keyboard Connecting a KeyboardUsing the Keyboard Connecting a USB Keyboard Keyboard type Input Languages, Keyboard Type, and Switch Language KeySwitch Input Language Changing Keyboards Controlling the TV with a Mouse Connecting a MouseConnecting a USB Mouse System → Device Manager → Mouse Settings Primary Button Using the MouseChanging Mice Changing Mouse Buttons and Pointer Speed Entering Text Using Qwerty Using Additional Functions Establishing a Wired Internet Connection Connecting a LAN Cable Connecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network ManuallyNetwork → Network Settings IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network Automatically Connecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS Troubleshooting Wired Internet Connectivity IssuesTroubleshooting Internet Connectivity Issues Troubleshooting Wireless Internet Connectivity Issues Wireless network connection failedUnable to connect to a wireless router Network → Network Status Checking the Internet Connection Status Testing Smart Hub connections Smart HubSmart Hub → Open Smart Hub Setting your favourite item Opening the Home ScreenDeleting browsing history Using the Smart Hub Tutorial Resetting Smart HubMoving to the Panel Screen Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub → Samsung Account Navigate to Smart Hub → Samsung Account and select Log Creating a Samsung Account using a Facebook Account Smart Hub → Samsung Account → Log Signing into Samsung AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TV Linking an App Account Disconnecting a Linked AccountSmart Hub → Samsung Account → Link Service Accounts Linking My Samsung and App Accounts Changing and Adding Information to Samsung Account Deleting All Samsung Accounts from the TVSmart Hub → Samsung Account → Remove Accounts from TV Samsung Apps Using Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationInstalling an App from the Detailed App Information Screen Default Apps Using Web Browser Launching an AppBrowsing Methods Command and Status Bar at a Glance Browsing Preferences Set Search Engine Web Browser SettingsRearranging Apps on the Samsung Apps Screen Private browsing on / Private browsing off Removing Multiple Apps Removing an App from the TVRating/Reviewing an App Removing an App Updating an App Samsung Apps FeaturesSetting Auto App Update Smart Hub → Apps Settings Using an App while Watching TV Setting Push Notification On TV Using On TV Panel Preference Features Viewing Detailed Programme Information Changing Recommendation Type Configuring On TV SettingsRemoving Adult Content from the Recommended List Receiving Automatic Notifications Select Disconnect USB Device from the list Playing Media Content from a USB DevicePlaying Photos, Videos, and Music Multimedia Safely Removing a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile Device When Connected through Samsung Link When Connected through Home Network Dlna Previous / Next Playing PhotosButtons and Functions Available while Viewing Photos Pause / Play Playing Videos Buttons and Functions Available while Watching VideoRewind / Fast Forward Audio Language Buttons and Functions Available while Playing Music Playing Music Functions on the Media Content List Screen FilterOptions Using the Guide Digital Broadcast Information at a GlanceBroadcasting → Guide Checking the Current Programme Info Change the Broadcast SignalDigital Signal Info and Strength Support → Self Diagnosis → Signal Information Analogue Channel Schedule Viewing Setting Up Schedule ViewingSetting Up a Schedule Viewing Digital Channel Schedule Viewing Managing the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Broadcasting → Channel List Using the Channel List Removing Registered Channels Registering and Removing ChannelsEditing Registered Channels Registering, Removing, and Editing Channels Edit Channel Number Enabling/ Disabling Password Protection on ChannelsChanging Numbers Locking/ Unlocking Channels Registering Multiple Channels as Favourites Registering a Channel as FavouritesCreating a Personal Favourites List Registering the Current Channel as a Favourites Edit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites List Copying a Favourites List to a Different Favourites List Renaming a Favourites List Enabling Football Mode System → Football Mode → Football ModeAdding Realism to Sports Functions Available in Football Mode TV-Viewing Support Features Showing SubtitlesSubtitle Options Changing Teletext Language Digital TextSecondary Teletext PIP Broadcast Viewing Wake-up Timer Select Broadcasting → Auto TuningAuto Tuning Standby Auto Tuning Audio Format Digital channels only Selecting the Broadcast Audio OptionsAudio Description Broadcasting → Audio Options Manual Tuning Using the Channel SettingsCountry Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the Screen Broadcasting → Channel Settings → Transfer Channel List Transfer Channel ListDelete CAM Operator Profile Application Info Common InterfaceCI Menu CAM video transcoding Changing the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing Environment Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance GammaMotion Lighting Adjusting the Picture for Easier Viewing Picture Options Film Mode Motion PlusLED Clear Motion Picture Support Functions Advanced Features Choosing the Right Screen Size Changing the Picture Size and Position Resetting the Picture Mode Settings Adjusting the Screen PositionAdjusting the 43 Screen Size Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the Environment DTS TruDialog Using Sound EffectsSound → Sound Effect DTS TruSurround Sound Support Functions Designating the TVs Installation TypeEnabling the Sound Additional Settings Selecting Speakers Sound Reset Sound Resetting All Sound SettingsAudio Delay Auto Volume If the Clock is Wrong in Auto Mode Setting the Current TimeSetting the Time and Using the Timer Setting the Clock using Digital Broadcast Info Using the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System → Time → Off TimerMusic / Photo Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Updating Software over the Internet Updating Software using a USB connectionSupport → Software Update Support → Software Update → Update now Enabling Automatic Software Updates Support → Software Update → Auto updateSelect Support → Software Update → Auto update Protecting the TV from Hacking and malicious code Automatically Scanning when the TV is Powered OnChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Expanding the Smart Hubs Focus Area Adjusting the Menu TransparencyUsing Other Functions Enabling the High Contrast Setting Up a Password Checking NotificationsSystem → Notifications Locking/ Unlocking the Panel Keys Enabling Game ModeProgramme Rating Lock Enjoying Rich Colours and Superior Picture Quality BD Wise Showing/ Hiding the Samsung Logo while Booting System → General → Boot LogoSystem → DivX Video On Demand Turning the TV into a Display Model for retail stores Restoring the TV to the Factory SettingsSupport → Self Diagnosis → Reset Support → Use Mode Support → Remote Management What Does Remote Service Do?Support through Remote Management Getting Support How Does it Work? Support → Contact Samsung Finding the Information You Need for ServiceTesting the Picture There is a problem with the screen Tuning Broadcasting → Auto Tuning When changing channels Testing the Sound Cant hear the sound clearlySupport → Self Diagnosis → Sound Test There is a problem with the broadcast Computer wont connectCant connect to the Internet Am having trouble launching/using apps Want to reset the TVMy file wont play Option under Self Diagnosis Other Issues Problem Try this POP TV’s internal banner Read Before Using Samsung Apps Web Browser Restrictions Other Information Photo, Video, and Music File Limitations Storage Device File Transfers Supported Internal Subtitles Supported External Subtitles Supported Music Formats and Codecs Supported Image Formats and Resolutions Supported Video Codecs Other Restrictions Video DecodersAudio Decoders Typical Teletext Analogue Channel Teletext Feature Restrictions Restrictions to PIP Picture-in-Picture Preparing before installing Wall-Mount / Desktop Stand Attaching a Wall Mount/Desktop StandAttaching a Wall Mount / Desktop Stand Wall Mount Kit Specifications Vesa Displayed image may differ depending on the model Storage and Maintenance Licence Premium content Other Information Specifications Read After Installing the TV Picture Sizes and Input Signals Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Supported Video Resolutions Glossary Other Information PIP Index ETC Europe