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Samsung T24D390SW Support through Remote Management, Getting Support, Support → Remote Management

Models: T24D390SW T27D390SW TD390S

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Other Information

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support → Remote Management

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

✎✎This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset your TV

•• Install recommended firmware updates

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Samsung T24D390SW, TD390S, T27D390SW Support through Remote Management, Getting Support, What Does Remote Service Do?

Contents

TD390S T24D390SW T27D390SW LED TVStill image warning Digital TV noticeContents Check the Symbol Safety Precautions Power RelatedInstallation Related Samsung Usage Related Cleaning RelatedElectric shock or fire This will alleviate any eye strain An electric shock or fire may result Other Cautions Providing Proper Ventilation for Your TVTurning on the TV Standby modeStandard Remote Control Buttons Installing batteries Battery size AAA Connecting the Power Connecting the Power Cord and the Aerial or Cable ConnectionSystem → Change PIN Initial setupSetup Password ChangeConnections Connecting to AV Devices Blu-ray Players, DVD Players, etcUsing a Scart Cable Using a Headphone Cable Connection Using an Hdmi Cable or an Hdmi to DVI Cable Connecting to a PCConnecting to a TV Viewing Card slot Using the CI or CI+ CardTo connect the CI CARD, follow these steps Selecting the video source Changing the Input SourceTools Button IBM Computer Connection PrecautionsVesa DMT Connecting with a Mobile Device Allow/Reject the connection via mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devicesNetwork → Wi-Fi Direct Connecting Samsung LinkConnecting Home Network Dlna Network → Device Name Name of TV on NetworkDisplaying the Remote Control on the Screen Basic FeaturesControlling the TV with a Keyboard Connecting a KeyboardUsing the Keyboard Connecting a USB KeyboardKeyboard type Input Languages, Keyboard Type, and Switch Language KeySwitch Input Language Changing KeyboardsControlling the TV with a Mouse Connecting a MouseConnecting a USB Mouse System → Device Manager → Mouse SettingsPrimary Button Using the MouseChanging Mice Changing Mouse Buttons and Pointer SpeedEntering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableConnecting to a Wired Internet Network Automatically Connecting to a Wired Internet Network ManuallyNetwork → Network Settings IP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually IP Settings Connecting to a Wireless Internet Network with WPS Troubleshooting Wired Internet Connectivity IssuesTroubleshooting Internet Connectivity Issues Troubleshooting Wireless Internet Connectivity Issues Wireless network connection failedUnable to connect to a wireless router Network → Network Status Checking the Internet Connection StatusTesting Smart Hub connections Smart HubSmart Hub → Open Smart Hub Setting your favourite item Opening the Home ScreenDeleting browsing history Using the Smart Hub Tutorial Resetting Smart HubMoving to the Panel Screen Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub → Samsung Account Navigate to Smart Hub → Samsung Account and select Log Creating a Samsung Account using a Facebook AccountSmart Hub → Samsung Account → Log Signing into Samsung AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TVLinking an App Account Disconnecting a Linked AccountSmart Hub → Samsung Account → Link Service Accounts Linking My Samsung and App AccountsChanging and Adding Information to Samsung Account Deleting All Samsung Accounts from the TVSmart Hub → Samsung Account → Remove Accounts from TV Samsung Apps Using Samsung Apps PanelUsing Pop-Up Menu Functions Installing an App Quick InstallationInstalling an App from the Detailed App Information Screen Default Apps Using Web Browser Launching an AppBrowsing Methods Command and Status Bar at a Glance Browsing Preferences Set Search Engine Web Browser SettingsRearranging Apps on the Samsung Apps Screen Private browsing on / Private browsing offRemoving Multiple Apps Removing an App from the TVRating/Reviewing an App Removing an AppUpdating an App Samsung Apps FeaturesSetting Auto App Update Smart Hub → Apps SettingsUsing an App while Watching TV Setting Push NotificationOn TV Using On TV PanelPreference Features Viewing Detailed Programme Information Changing Recommendation Type Configuring On TV SettingsRemoving Adult Content from the Recommended List Receiving Automatic NotificationsSelect Disconnect USB Device from the list Playing Media Content from a USB DevicePlaying Photos, Videos, and Music Multimedia Safely Removing a USB DeviceAllowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Samsung Link When Connected through Home Network DlnaPrevious / Next Playing PhotosButtons and Functions Available while Viewing Photos Pause / PlayPlaying Videos Buttons and Functions Available while Watching VideoRewind / Fast Forward Audio Language Buttons and Functions Available while Playing Music Playing MusicFunctions on the Media Content List Screen FilterOptions Using the Guide Digital Broadcast Information at a GlanceBroadcasting → Guide Checking the Current Programme Info Change the Broadcast SignalDigital Signal Info and Strength Support → Self Diagnosis → Signal InformationAnalogue Channel Schedule Viewing Setting Up Schedule ViewingSetting Up a Schedule Viewing Digital Channel Schedule ViewingManaging the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Broadcasting → Channel List Using the Channel ListRemoving Registered Channels Registering and Removing ChannelsEditing Registered Channels Registering, Removing, and Editing ChannelsEdit Channel Number Enabling/ Disabling Password Protection on ChannelsChanging Numbers Locking/ Unlocking ChannelsRegistering Multiple Channels as Favourites Registering a Channel as FavouritesCreating a Personal Favourites List Registering the Current Channel as a FavouritesEdit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListEnabling Football Mode System → Football Mode → Football ModeAdding Realism to Sports Functions Available in Football Mode TV-Viewing Support Features Showing SubtitlesSubtitle Options Changing Teletext Language Digital TextSecondary Teletext PIP Broadcast Viewing Wake-up Timer Select Broadcasting → Auto TuningAuto Tuning Standby Auto TuningAudio Format Digital channels only Selecting the Broadcast Audio OptionsAudio Description Broadcasting → Audio OptionsManual Tuning Using the Channel SettingsCountry Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenBroadcasting → Channel Settings → Transfer Channel List Transfer Channel ListDelete CAM Operator Profile Application Info Common InterfaceCI Menu CAM video transcodingChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance GammaMotion Lighting Adjusting the Picture for Easier Viewing Picture Options Film Mode Motion PlusLED Clear Motion Picture Support Functions Advanced FeaturesChoosing the Right Screen Size Changing the Picture Size and PositionResetting the Picture Mode Settings Adjusting the Screen PositionAdjusting the 43 Screen Size Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentDTS TruDialog Using Sound EffectsSound → Sound Effect DTS TruSurroundSound Support Functions Designating the TVs Installation TypeEnabling the Sound Additional Settings Selecting SpeakersSound Reset Sound Resetting All Sound SettingsAudio Delay Auto VolumeIf the Clock is Wrong in Auto Mode Setting the Current TimeSetting the Time and Using the Timer Setting the Clock using Digital Broadcast InfoUsing the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System → Time → Off TimerMusic / Photo Using Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Updating Software over the Internet Updating Software using a USB connectionSupport → Software Update Support → Software Update → Update nowEnabling Automatic Software Updates Support → Software Update → Auto updateSelect Support → Software Update → Auto update Protecting the TV from Hacking and malicious code Automatically Scanning when the TV is Powered OnChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked ListExpanding the Smart Hubs Focus Area Adjusting the Menu TransparencyUsing Other Functions Enabling the High ContrastSetting Up a Password Checking NotificationsSystem → Notifications Locking/ Unlocking the Panel Keys Enabling Game ModeProgramme Rating Lock Enjoying Rich Colours and Superior Picture Quality BD WiseShowing/ Hiding the Samsung Logo while Booting System → General → Boot LogoSystem → DivX Video On Demand Turning the TV into a Display Model for retail stores Restoring the TV to the Factory SettingsSupport → Self Diagnosis → Reset Support → Use ModeSupport → Remote Management What Does Remote Service Do?Support through Remote Management Getting SupportHow Does it Work? Support → Contact Samsung Finding the Information You Need for ServiceTesting the Picture There is a problem with the screenTuning Broadcasting → Auto Tuning When changing channels Testing the Sound Cant hear the sound clearlySupport → Self Diagnosis → Sound Test There is a problem with the broadcast Computer wont connectCant connect to the Internet Am having trouble launching/using apps Want to reset the TVMy file wont play Option under Self Diagnosis Other IssuesProblem Try this POP TV’s internal banner Read Before Using Samsung Apps Web Browser Restrictions Other Information Photo, Video, and Music File Limitations Storage Device File TransfersSupported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Other Restrictions Video DecodersAudio Decoders Typical Teletext Analogue Channel Teletext FeatureRestrictions Restrictions to PIP Picture-in-PicturePreparing before installing Wall-Mount / Desktop Stand Attaching a Wall Mount/Desktop StandAttaching a Wall Mount / Desktop Stand Wall Mount Kit Specifications Vesa Displayed image may differ depending on the model Storage and Maintenance Licence Premium contentOther Information Specifications Read After Installing the TV Picture Sizes and Input SignalsRead Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols Supported Video Resolutions Glossary Other Information PIP IndexETC Europe