Samsung UA49K5300ARXUM, UA49K5300BRXUM, UA49K6000ARXUM, UA49K6500ARXUM, UA55K6000ARXUM, UA55K6000BRXUM, UA55K6500ARXUM, UA55K6500BRXUM, UA58J5200ARXUM Troubleshooting, Precautions and Notes

Troubleshooting

Getting Support

66Support through Remote Management

67Finding the contact information for service

67Requesting service

Diagnosing the TV operation

There Is a Problem with the Picture

68 Testing the picture

I Can't Hear the Sound Clearly

71 Testing the sound

There Is a Problem with the Broadcast My Computer Won't Connect

The TV Won't Connect to the Internet

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

78Before using the recording and Schedule Recording functions

80Before using the Timeshift function

Supported broadcasting audio options

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

84Limitations on use of Photo, Video, and Music files

85Supported external subtitles

85Supported internal subtitles

86Supported image formats and resolutions

86Supported music formats and codecs

87Supported video codecs

Read After Installing the TV

90Picture sizes and input signals

90Installing an anti-theft lock

91Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

92IBM

92MAC

93VESA DMT

Supported Resolutions for Video Signals

94CEA-861 (HDMI)

94CEA-861 (DVI)

Read Before Using Bluetooth Devices

95 Restrictions on using Bluetooth

Buttons and Functions

96Buttons and functions available while playing multimedia content

98Buttons and functions available while using sports mode

99Buttons and functions available while recording a programme or Timeshift

Licence

Contents

Page Contents Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Picture and Sound System and Support Troubleshooting Precautions and Notes Using Smart Hub Editing Channels Connecting an Aerial Connecting to the Internet Establishing a wired Internet connection Establishing a wireless Internet connection Checking the internet connection status Changing the name of the TV on a network Connecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues No network cable found IP auto setting failed Unable to connect to the network Connected to a local network, but not to the Internet Wireless network connection failed Unable to connect to a wireless router Connecting Video Devices Page Audio Input and Output Connections Connecting through wireless network Wireless Speaker Manager (Settings Sound Expert Settings Wireless Speaker Manager) Connecting Bluetooth Devices Connection Guide (Source Connection Guide) Connecting a Computer Connecting a Mobile Device Switching between external devices connected to the TV Connection Notes Connection notes for audio devices Select Speaker Settings Sound Select Speaker) to Audio Out Optical Connection notes for computers About the Samsung Smart Remote Page Controlling the TV with a Keyboard or Gamepad Setting up the keyboard Entering Text using the On-ScreenQWERTY Keyboard Smart Hub Displaying Home Screen –– Picture Mode –– Select Speaker –– Sound Mode PIP Removing an item in Home Screen Moving an item in Home Screen Using a Samsung account Creating a Samsung account from the create account screen Creating a Samsung account using a Facebook account Changing and adding information to a Samsung account Managing payment information saved on the TV Deleting a Samsung account from the TV Using the Apps Service Installing an app Launching an app Adding to Home Screen Moving apps Removing an app Updating apps Locking and unlocking apps Automatically updating apps Using the e-Manual Using the web browser Playing pictures/video/music Playing media content Functions on the media content list screen ●● Filter By ●● Sort By ●● Options Recording Programmes Using schedule recording to record on a specified date and time Viewing the detailed information of schedule recording list Canceling a schedule recording Setting Up a Schedule Viewing Using the schedule viewing options on the programme info window Using shedule viewing to view on a specified date and time Viewing the detailed information of schedule viewing list Cancelling a schedule viewing Using Timeshift Using the Channel List Editing channels Removing registered channels Adding back removed channels Creating a Personal Favourites List Editing a Favourites List Making Sports programmes More Realistic with Sports Mode TV-ViewingSupport Functions Tuning analogue channels Fine-Tuningthe screen Settings Broadcasting Expert Settings Fine Tune Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List Import from USB Adjusting the Picture Quality ●● Analogue Clean View ●● Auto Motion Plus ●● Film Mode ●● HDMI Black Level ●● Dynamic Contrast Picture Support Functions Fitting the picture to the screen Adjusting the picture size and/or position Adjusting the Sound Quality ●● HDMI Audio Format ●● Audio Format ●● Audio Delay ●● Auto Volume Sound Feedback Using the Sound Support Functions Creating surround effect through Multiroom speaker Configuring the surround effect settings through Multiroom speaker Setting the Time and Using the Timer Using the sleep timer Turning on the TV using the on timer Turning off the TV using the off timer Using the Screen Burn Protection and Energy Saving Functions Using Anynet+ (HDMI-CEC) Read before connecting an Anynet+ (HDMI-CEC) Updating the TV’s Software Protecting the TV from Hacking and Malicious Code Using Other Functions Learning about the remote control (for the visually impaired) Settings System Accessibility Learn About your Remote Control Try Now Listening to the TV through Bluetooth devices (for the hearing impaired) Settings System Accessibility Multi-outputAudio Try Now Changing the menu language Setting up a password Checking Notifications Locking/Unlocking the TV Control Button or Control Stick Enabling/Disabling the front indicators Registering the TV as a DivX-certifieddevice (watching for pay DivX movies) Using the TV as a display model (for retail stores) Teletext Feature Page Getting Support What Does Remote Service Do How does Remote Support Work Diagnosing the TV operation There Is a Problem with the Picture Page Page I Can't Hear the Sound Clearly There Is a Problem with the Broadcast My Computer Won't Connect The TV Won't Connect to the Internet Anynet+ (HDMI-CEC)Isn't Working I Have Trouble Launching/Using Apps My File Won't Play I Want to Reset the TV Other Issues Page Before Using the Recording and Timeshift Functions Off Timer Auto Power Off Supported broadcasting audio options Read Before Using Apps Read Before Using the Web Browser If the Clock Set Settings System Time Clock Set Read Before Playing Photo, Video, or Music Files Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs Other restrictions Video decoders Audio decoders Read After Installing the TV Precautions for wireless Internet Wireless security protocols Read Before Connecting a Computer (Supported Resolutions) VESA DMT Supported Resolutions for Video Signals Read Before Using Bluetooth Devices Buttons and Functions ●● Rotate left / Rotate right ●● Zoom ●● Fit to Screen ●● Background Music Buttons and functions available while using sports mode ●● Record ●● Timeshift ●● Manual Highlight ●● Highlights Player Using the buttons on the remote control while recording a programme Licence