Manuals / Samsung / TV and Video / Flat Panel Television

Samsung UN65F8000, UN65F9000AF, UN60F8000BF, UN55F9000 What is Remote Support?, How Does it Work?

Models: UN65F9000AF UN60F8000BF UN55F9000 UN65F8000

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What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset your TV

●● Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

Call Samsung Contact Center and

ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management and

Provide the Pin# to the agent.

The agent will then access your TV.

That's it!

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Samsung UN65F8000, UN65F9000AF, UN60F8000BF, UN55F9000 manual What is Remote Support?, How Does it Work?

Contents

Manual Contents Controlling the TV TV Viewing Smart TV Features Movies & TV Shows Other Information Open the Support menu and choose e-Manual Troubleshooting Using the Top IconsViewing the e-Manual Scrolling aUpdating the e-Manual Jumping to a Menu ItemSearching the Index Searching PagesFor the UHD F9000 and S9 series models Antenna ConnectionFor the LED 7450/7500, 8000 and PDP 8500 series models Hdmi Video Device ConnectionsHdmi Connection For the UHD F9000 and S9 series models For the LED 7450/7500 series models Component ConnectionFor the LED 8000 and PDP 8500 series models For the UHD F9000 and S9 series models AV Connection AV in 2 is supported in LED 8000 Series only For the UHD F9000 and S9 series models Digital Audio Optical Connection Audio Device ConnectionsFor the LED 7450/7500, 8000 and PDP 8500 series models For the LED 7450/7500, 8000 series models Audio Output ConnectionARC Audio Return Channel For the UHD F9000 and S9 series models For the LED 7450/7500, 8000 and PDP 8500 series models Computer ConnectionHdmi Connection For the UHD F9000 and S9 series models HDMI-to-DVI Connection For the UHD F9000 and S9 series models Smartphone Connection For the UHD F9000 and S9 series models Switching Between Video Sources Auto Program ProgrammingRemove Scrambled Channels BroadcastingScreen Menu Broadcasting Edit Channel Try Now Try Now Channel ManagementRemove Channels Blocking Programs Using the TV Rating Restore Removed ChannelsProgram Rating Lock Screen Menu Broadcasting Program Rating LockBlocking Based on Canadian English Rating Blocking based on Movie Rating MpaaBlocking Based on Canadian French Rating Rename Analog ChannelsBlocking Based on Downloadable U.S. Rating Watching Blocked / Restricted ProgramsAdd Favorite Channels Favorite ChannelsRemove Favorite Channels Screen Menu Broadcasting Edit Favorites Try NowCopy a Favorite Channels List Rearrange the Favorite Channels ListRename a Favorite Channel List Wired Network Network ConfigurationFor the UHD F9000 and S9 series models Network Security Protocols Wireless NetworkWireless Network Precautions Automatic Wired Network Setup Wired Network SetupManual Wired Network Setup Screen Menu Network Network Settings Try NowIP Settings Network SettingsIP auto setting failed Try Now Failed Wired ConnectionNo network cable found Try Now Try Now Unable to connect to the network Try NowScreen Menu Network Network Settings Wireless Network SetupAutomatic Wireless Network Setup Wireless network AP0000 AP0001 Add Network Manual Wireless Network SetupUsing the WPS Button Unable to connect to a wireless router Try Now Try Now Failed Wireless ConnectionDynamic versus Static IP Addresses Screen Menu Network Network Status Try Now Checking the Network StatusMobile Device Connection Rename the TV Wi-Fi DirectAllShare Settings Inserting the Batteries AAA X Connecting to the TVSmart Touch Control Reconnecting the Smart Touch Control Battery Low AlarmFor U.S.A. and Canada For the other countries Buttons and DescriptionsSource Return / Exit Special Functions Pressing Using the touch padDragging Pressing and Holding FlickingScrolling Left/Right Pressing and DraggingScrolling Up/Down Numerical Input Guide Adjusting the Touch padChanging Channels by Entering Numbers Recommended Show Status and Notification BannerHistory SearchingVirtual Remote Control Device Manager Universal Remote SetupConnecting the IR Extender Registered External Device Management Using the Universal Remote ControlAdd the External Device Additional Features Entering Text using the Onscreen KeypadEntering Text using the Qwerty Keypad Smart Interaction PrecautionsFace Recognition TV Camera UseVoice Recognition Motion ControlVoice Recognition Screen Menu Smart Features Voice RecognitionOperating Environment Voice RecognitionVoice Recognition Tutorial Voice Recognition Environment TestEnabling Voice Recognition Basic Voice Recognition Use Voice Recognition SettingsDeactivating Voice Recognition Interactive Voice Recognition CommandsQuick Changes using Channel Names For the UN85S9VF model Enabling Voice Recognition Interactive Voice Recognition Commands Motion Control Screen Menu Smart Features Motion ControlOperating Environment Motion ControlMotion Control Environment Test Screen Menu Smart Features Motion Control Motion ControlMotion Control Tutorial Motion Control ActivationMotion Control Options Using the Basic Motion ControlsScreen Composition while Viewing TV Motion Control ScreenSmart Hub Screen Composition Retrieving Icons on the Screen Face Recognition Face Registration Face Recognition Login Screen Menu System Device Manager Keyboard Settings Try Now Using Peripheral DevicesKeyboard Connection Keyboard UseMouse Use Screen Menu System Device Manager Mouse Settings Try NowMouse Connection TV Viewing Change the Broadcast SignalProgram Info Screen Menu Broadcasting Antenna Try NowGuide Channel List Change the Broadcast SignalGenre Change the Channel ListScreen Menu Broadcasting Schedule Manager Try Now Schedule ViewingDigital Channel Schedule Viewing Analog Channel Schedule Viewing Cancel a Schedule ViewingEdit Schedule List Guide3D TV Tips RestrictionsScreen Menu Picture 3D 3D Mode Try Now Activating 3D ModeSetting 3D Effects Picture PIPScreen Menu Broadcasting Channel Settings Fine Tune Try Now Channel SettingsAnalog Screen Calibration Fine TuneDigital Broadcast Audio Options Broadcast Audio OptionsAnalog Broadcast Audio Options Screen Menu Broadcasting Audio Options Try NowShow Subtitles Sports ModeSubtitles Subtitle Display Options Screen Menu Broadcasting Caption Caption Mode Try NowSubtitle Options Screen Menu Picture Picture Mode Try Now Basic Picture SettingsChanging the Picture Mode Picture Quality Screen Menu Picture Picture Size Picture Size Try Now Picture SizePicture Off Reset Image SettingsScreen Position Advanced Settings White Balance Color Space10p White Balance GammaPicture Options Digital Clean ViewScreen Menu Picture Picture Options Try Now Color ToneMotion Judder Canceller Film ModeHdmi Black Level Black optimizerSound Basic Sound SettingsChanging the Sound Mode Auto Volume Adjusting the Sound SettingsTV Installation Type Resetting the SoundCreating a Custom Sound Sound CustomizerScreen Menu Sound Sound Customizer Sound CustomizerModifying Sound Profiles 3D AudioManaging Custom Sounds Screen Menu Sound Sound Customizer Edit Custom SoundSpeaker Select Speaker SettingsScreen Menu Sound Speaker Settings Speaker Select Try Now Samsung Audio Device Connection Digital Audio OutputSystem Clock and TimerSetting the Time Screen Menu System Time Sleep Timer Try Now Sleep TimerAuto ManualOff Timer On TimerScreen Menu System Time On Timer Try Now Screen Menu System Time Off Timer Try NowEco Solution Screen Protection and MaintenanceAuto Protection Time Screen Burn ProtectionPixel Shift Side Gray Auto Protection TimeScrolling Screen Menu System Change PIN Try Now PasswordChange Password Game Mode Additional FeaturesPrecautions and Restrictions Changing the Menu LanguageMenu Transparency BD WiseSound Feedback Panel LockingDivX Video On Demand Booting LogoLight Effect Screen Menu Smart Features Terms & Policy Try Now Screen Menu Smart Features Open Smart Hub Try NowSmart Hub Agreements Required to Use Smart HubSamsung Account Screen Menu Smart Features Samsung AccountCreating a Samsung Account Terms and Conditions, Privacy PolicyLogging Screen Menu Smart Features Samsung Account LogLinking a Samsung Account to Other Accounts Managing AccountsSetting Search Scope Resetting Smart HubScreen Menu Smart Features Smart Hub Reset SearchingSamsung Account Configuration Voice Recognition & Motion Control ConfigurationNetwork Configuration Status and NotificationWeather NewsONNews Connecting a Service to a Samsung Account Social SettingsScreen Menu Smart Features Social Settings Try Now SocialFriend Profile Watching VideosSelect a friend to call FiltersApps Precautions Installing Applications Installing Standard ApplicationsLaunching an Application Samsung AppsEdit My Apps Apps ManagementSetting up the Application Auto Update Application UpdateDeleting Applications Managing Application FoldersCreating a Profile FitnessKids Social Networks Linking Service AccountsWebBrowser Push Notification Settings Apps SettingsAuto Ticker Channel-Bound AppsOn TV On TV Settings Scheduled Recommended Program Info Watching an On-Air Recommended ProgramActivating the Guide Program Recommendations by TimeMovies & TV Shows Buying Movies Screen Menu Smart Features VOD Rating LockPlaying Movies Parental ControlRestrictions Photos, Videos & MusicUSB Device Removal Supported File FormatsUSB Device Connection Clearing the Recent Playlist Playing all the Content on a Storage DeviceUsing Networked External Storage Devices Exporting Contents Videos Changing the view modePlaylist Creation Opening a Different FileAdditional Video Playback Settings Music Scanning Additional Music Playback SettingsMusic Slide Show Slide Show SettingsPhotos Mini Player Additional Photo Playback SettingsBackground Music Anynet+ HDMI-CEC Using the Anynet+ HDMI-CEC Anynet+ HDMI-CEC SetupSwitching between Anynet+ Devices Screen Menu System Anynet+ HDMI-CEC Try NowAnynet+ HDMI-CEC Device Menu ARCMHL Sharing Mobile Device Screens on the TVMobile Device Connection Screen Menu Network AllShare Settings Screen MirroringScreen Mirroring Remote Management SupportSupport Screen Menu Support Remote Management Try NowHow Does it Work? What is Remote Support?Auto Diagnosis ManualSelf Diagnosis Reset Signal InformationPicture Test Sound TestManual Update Update nowAuto Update Updating the SoftwareScreen Menu Support Use Mode Try Now Usage ModeSupport Info Screen Menu Support Contact Samsung Try NowKensington Security Lock Display ResolutionVesa DMT Picture Size and Input Signal 3D Format Frame Packing Supported 3D Resolutions3D Format L/R, T/B Digital Channel ComponentVideos/Photos Computer via HdmiSubtitle and Media Contents file formats, and Codec Supported music file formats Supported image resolutionsOther Restrictions Video CodecAudio Decoders Video DecodersViewing guidelines 3D PrecautionsPage Safety Precautions Recommendation Recommendation DisclaimerRecommendation with Voice Interaction Open Source License Notice LicensesPicture Test ScreenChannel Navigate to Sound and set Speaker Select to TV Speaker SoundPC Connection Antenna Air/Cable ConnectionInformation option is MiscellaneousBroadcasting is grayed Anynet+ HDMI-CEC Networking Reset the Personal Info and TV settingsHow to Improve Your Wireless Signal Add a wireless repeater Replace your routers antenna Reduce wireless interferenceIntermittent Wi-Fi Troubleshooting Other ProblemsNetflix problem Error message on Smart HubWeb Browser 1111 2222