Troubleshooting

Symptom

Checklist

 

ffDust sensor mode is on.

 

–– The dust sensor mode is on by default. When the POWERbot passes through a

POWERbot moves

dusty area, it moves around that area to focus on cleaning.

around at the same

ffPOWERbot moves around an area and the "DUST" is on the display panel

place.

even though there's no dust at the surrounding area.

 

–– Check if foreign matters are caught between the dustbin and power brush and

 

then remove them.

 

 

 

ffCheck if the charger is installed near a narrow passage or door, and reinstall it

POWERbot does not

in the other areas.

clean a certain area.

–– If the charger is installed near a narrow passage or door, the POWERbot

 

cannot pass through the passage or doorsill.

 

 

The battery usage time

ffCheck if you're using manganese drycell batteries and replace the batteries

of the Virtual guard is

too short.

with new ones. (2 type D (LR20) batteries)

 

 

 

I have installed the

 

Samsung Smart

ffYou can use the product after connecting the wireless router and the

Home app, but, the

POWERbot through Easy-Setup according to the procedure.

POWERbot fails to be

 

connected.

 

 

 

I fail to log into the

ffCheck your ID and password on the screen of the Samsung account.

Samsung account.

 

 

 

There appears a

 

message saying there

ffYou may have failed temporarily due to the distance from the wireless router or

is a failure during

other obstacles. Please try again after a while.

Easy-Setup.

 

 

 

The products do not

ffTurn off the Samsung Smart Home app and then run it again, or disconnect

work even though

the smart phone from the wireless router and then connect it again. Or turn off

the smart phone is

the power supply of the POWERbot, turn it on, wait for a minute or longer, and

normally connected to

then run the Smart Home app again.

the POWERbot.

 

 

 

The functions of the

ffCheck if the remote control blocking function of the POWERbot is set. (If the

Samsung Smart Home

App do not work.

Wi-Fi indicator is turned off, the remote control is locked.)

 

 

 

The Samsung Smart

 

Robot Vacuum App

ffCheck if the POWERbot is connected to the wireless router.

fails to get started.

 

 

 

POWERbot is not

ffCheck the setting status of the wireless router.

connected to Wi-Fi.

 

 

 

ENGLISH-32