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SATO 408e manual Section Troubleshooting, Initial Checklist, Using the IEEE1284 Parallel Interface

Models: 408e

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SECTION 7.

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the CL Series “e” printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts:

•Initial Checklist

•IEEE1284 Parallel Interface

•RS232C Serial Interface

INITIAL CHECKLIST

1.Is the printer powered up and ON-LINE?

2.Is the ERROR light on the front panel off? Is this light is on, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position..

3.Are the LABEL and RIBBON lights on the front panel off? If these lights are on, the labels or ribbons may be incorrectly loaded.

USING THE IEEE1284 PARALLEL INTERFACE

1.Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the Parallel Interface connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2.Does the Parallel interface cable used meet IEEE1284 specifications? If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer, the printer may not be able to communicate correctly.

3.Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so, make sure you are sending data out the correct port.

4.Is the IEEE1284 Interface Module installed in the printer? Older versions of the Parallel Interface module will not work correctly in the “e” printers.

5.When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

SATO CL Series “e” Printers

PN 9001074 Rev. B

Page 7-1

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SATO 408e manual Section Troubleshooting, Initial Checklist, Using the IEEE1284 Parallel Interface
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408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.