Troubleshooting for Scanning, Scanning Problems | Toshiba 755, 855

TROUBLESHOOTING FOR SCANNING
This chapter describes how to troubleshoot the problems of scanning.
Scanning Problems	64
Cannot E-mail my scans	64
Cannot find the data saved in the shared folder	64

Image 65

Toshiba 755, 855, 655, 555 manual Troubleshooting for Scanning, Scanning Problems

Contents

Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Clearing a Paper Jam Cleaning the Hole Punch Dust BinClearing a Staple Jam Replacing a Toner Cartridge Messages Displayed on the Touch Panel Message Problem Description Corrective Action Change Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam ‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers „ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequently Close the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder Upper Close the transport guide „ Paper jam in the bypass trayUnder the guide plate Lower the original feeder tray Close the upper cover „ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipment Connect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam Turn off the main power switch ‰ Jam when making copies or prints using the bypass tray‰ Jam when printing from the FAX Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple Jam Close the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029 Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staples Clearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner Cartridge Shakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridges Cleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for Copying Problem Description Cause Corrective Action Copying Problems Copying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems „ Clearing print job errors Print Job Problems To print by setting suitable-size paper in the drawer Problem Description „ Cannot print port setting problems Printer Driver Problems„ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver „ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems „ Print jobs not output Hardware Problems„ Startup page not printed Page Scanning Problems Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Filing Web Utility Problems Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messages Filing Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network „ Cannot locate the equipment in the network Locating the Equipment in the Network „ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command „ Ldap authentication takes a long time Ldap Search and Authentication Problems Printing Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment „ UNIX/Linux environment „ Macintosh environment Network Fax N/W-Fax Driver Problems ‰ Fax transmission cannot be performed with a cover sheet ‰ Problem with the current printer setup‰ This port is currently in use Checking the Equipment Status Error Messages Error Codes Printer Error Hardware Status Icons on TopAccess Device Tab Paper Empty TopAccess Message Corrective Action Error Messages Documents in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error Codes A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment „ General operations When You Think Something Is Wrong With the Equipment Guide „ Originals and paper Scanning area surface of the long rectangular glass Regular Maintenance Index User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems