Toshiba 855, 755, 655, 555 manual

3 TROUBLESHOOTING FOR PRINTING

Cannot print a job as expected using PS3 printer driver

Problem Description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly:

yManual Scale

yPrint Paper Size

yPaper Type

yUse Front Cover

yUse Back Cover

yInsert Pages

yInterleave Pages

yBooklet

yMultiple Pages per Sheet

yAll options from the [Effect] tab

yAll options from the [Image Quality] tab

Corrective Action

Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.

Cannot change settings on the [Fonts] tab and the [Configuration] tab

Problem Description

The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and [Configuration] tab. Please log on with the Administrator or a Power User.

58 Printer Driver Problems

Image 60

Toshiba 855, 755, 655, 555 manual „ Cannot print a job as expected using PS3 printer driver

Contents

Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Regular Maintenance Contents Cleaning the Hole Punch Dust Bin Clearing a Paper JamClearing a Staple Jam Replacing a Toner Cartridge Message Problem Description Corrective Action Messages Displayed on the Touch Panel Change Drawer to Correct Error Codes Clearing a Paper Jam „ Locating a paper jam „ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers ‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Lower „ Paper jam in the Reversing Automatic Document Feeder Upper Close the Reversing Automatic Document Feeder „ Paper jam in the bypass tray Close the transport guideUnder the guide plate Lower the original feeder tray Close the upper cover „ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam „ Paper jam inside of the equipment Open the paper feed cover Connect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Presspanel. the User Functions button on the control Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Clearing a Staple Jam Remove any jammed staples with something sharp „ Staple jam in the Saddle Stitch Finisher MJ-1029 Close the front cover of the finisher Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Remove the jammed staples Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner Cartridge Shakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Fit the new cartridges Close the lower cover of the Saddle Stitch Finisher Cleaning the Hole Punch Dust Bin Page Troubleshooting for Copying Copying Problems Copying Problems Problem Description Cause Corrective Action Copying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client Problems Print Job Problems „ Clearing print job errors To print by setting suitable-size paper in the drawer Problem Description Printer Driver Problems „ Cannot print port setting problems„ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status Hardware Problems „ Startup page not printed„ Print jobs not output Page Troubleshooting for Scanning Scanning Problems Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment Network Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Error Messages Error Codes Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment Regular Maintenance When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Guide Regular Maintenance Scanning area surface of the long rectangular glass Index User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems