„ Originals and paper, Guide | Toshiba 555, 855, 755, 655 guide

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

Originals and paper

Problem Description	Cause	Corrective Action

The original is jammed.	The original is unavailable on the	Check whether the original is available on the equipment.
	equipment.	For details, refer to Chapter 2 of the Copying Guide.

Paper is jammed.	The paper is unavailable on the	Check whether the paper is available on the equipment.
	equipment.	For details, refer to Chapter 1 of the Copying Guide.

	The paper size setting registered for	Match the size of the paper placed in the drawer or on the
	the equipment is inconsistent with	bypass tray and the size registered on the equipment.
	paper in a drawer or on the bypass	For Details, refer to Chapter 1 and 2 of the Copying
	tray.	Guide.

	The stack of paper exceeds the	Remove some paper to set it within the height limit line
	loading line indicated on the side	indicated on the side guide.
	guide.

	There is too little or too much	Adjust the space between the paper and the side guide or
	clearance between the paper and the	the end guide not to take much spaces.
	side guide of the drawer.	For details, refer to Chapter 1 of the Copying Guide.

	Hidden jammed paper has not been	Check the sign again on the touch panel to see where the
	removed.	jam occurred.
		P.11 “Clearing a Paper Jam”

Two or more sheets of paper are	Sheets of paper are stuck together.	Loosen the stack of paper well and set them again.
fed together.

Sheets do not align when exiting.	Sheets are placed in the drawer with	Check the printing side of the sheets and place them
	the wrong side up.	correctly. Information about the printing side may be given
		on the wrapping paper of the sheets.
		If you cannot find which side is the printing side, try
		printing on both sides to see if the sheets align when
		exiting.

When You Think Something Is Wrong With the Equipment 97

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Toshiba 555, 855, 755, 655 manual „ Originals and paper, Guide

Contents

Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning Regular Maintenance Contents Replacing a Toner Cartridge Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple Jam Messages Displayed on the Touch Panel Message Problem Description Corrective Action Change Drawer to Correct Error Codes „ Locating a paper jam Clearing a Paper Jam After clearing the jam, close all the opened covers „ Clearing a paper jam‰ Tips on removing the jammed paper Clear the paper jam „ Paper jam in the Reversing Automatic Document Feeder Lower ‰ If paper jams occur frequently Close the Reversing Automatic Document Feeder „ Paper jam in the Reversing Automatic Document Feeder Upper Lower the original feeder tray Close the upper cover „ Paper jam in the bypass trayClose the transport guide Under the guide plate „ Paper jam in the External Large Capacity Feeder optional Separate the finisher from the equipment Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Clearing a Paper Jam Open the paper feed cover „ Paper jam inside of the equipment Connect it with the equipment It could burn or injure you Open the fuser unit cover „ Clearing paper jams caused by a wrong paper size setting Presspanel. the User Functions button on the control ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAXTurn off the main power switch Drawer button on the touch panel Remove any jammed staples with something sharp Clearing a Staple Jam Close the front cover of the finisher „ Staple jam in the Saddle Stitch Finisher MJ-1029 Lower the guide while holding the knob „ Staple jam in the saddle stitch unit Fit the staple cartridges Remove the jammed staples Clearing a Staple Jam Replacing a Toner Cartridge Replacing a Toner Cartridge Shakeinside.the new toner cartridge well to loosen the toner Toner supplying operation automatically starts „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling Saddle Stitch Finisher MJ-1029 staples Refilling With Staples „ Refilling saddle stitch unit staples Close the lower cover of the Saddle Stitch Finisher Fit the new cartridges Cleaning the Hole Punch Dust Bin Page Copying Problems Troubleshooting for Copying Problem Description Cause Corrective Action Copying Problems Copying Problems Page Client Problems Print Job ProblemsPrinter Driver Problems Network Connection Problems „ Clearing print job errors Print Job Problems To print by setting suitable-size paper in the drawer Problem Description „ Retrieval of printer configuration failed Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed „ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems Hardware Problems „ Startup page not printed„ Print jobs not output Page Scanning Problems Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messages Filing Web Utility Problems Locating the Equipment in the Network Ldap Search and Authentication ProblemsPrinting Problems Network Related Network Fax N/W-Fax Driver Problems „ Cannot locate the equipment in the network Locating the Equipment in the Network „ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command „ Ldap authentication takes a long time Ldap Search and Authentication Problems Printing Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment „ UNIX/Linux environment „ Macintosh environment Network Fax N/W-Fax Driver Problems ‰ Problem with the current printer setup ‰ This port is currently in use‰ Fax transmission cannot be performed with a cover sheet Checking the Equipment Status Error Messages Error Codes Printer Error Hardware Status Icons on TopAccess Device Tab Paper Empty TopAccess Message Corrective Action Error Messages Documents in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error Codes A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance When You Think Something Is Wrong With the Equipment „ General operations When You Think Something Is Wrong With the Equipment Guide „ Originals and paper Scanning area surface of the long rectangular glass Regular Maintenance Index User information DP-5550/6550/7550/8550 OME08016900 Multifunctional Digital Systems