6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Macintosh environment
No. | Check... | Yes | No | Corrective Action |
|
|
|
|
|
1 | Is AppleTalk enabled on the equipment? | Next Step | Ö | Enable AppleTalk. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
2 | Are the IP address properties correctly set? | Next Step | Ö | Set up the IP address correctly. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
3 | Is the equipment available in the Chooser when | Next Step | Ö | Make sure that the AppleTalk zone is supported |
| you click the LaserWriter 8 printer icon? | Ø | by the Macintosh client. | |
|
| |||
|
|
|
|
|
4 | Can you access any other network device from | Next Step |
| Refer to your Macintosh networking |
| the Macintosh computer? | Ö | documentation or contact Macintosh technical | |
| Ø | |||
|
|
| support. | |
|
|
|
| |
|
|
|
|
|
5 | Can another Macintosh computer on the network |
|
| Refer to your Macintosh networking |
| print to the equipment? If so, compare the settings | End | Ö | documentation or contact Macintosh technical |
| to determine which need to be changed to support | support. | ||
|
|
| ||
| print from this machine. |
|
|
|
|
|
|
|
|
UNIX/Linux environment
No. | Check... | Yes | No | Corrective Action |
|
|
|
|
|
1 | Are the IP address properties correctly set? | Next Step | Ö | Set up the IP address correctly. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
2 | Is the LPR/LPD print correctly set? | Next Step | Ö | Set up the LPD print service correctly. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
3 | Did you successfully install the UNIX/Linux filters? | Next Step | Ö | Refer to the Software Installation Guide to |
|
| Ø | install UNIX/Linux filters. | |
|
|
| ||
|
|
|
|
|
4 | Did you successfully create and set up a print | Next Step | Ö | Refer to the Software Installation Guide to |
| queue? | Ø | configure the print queue. | |
|
| |||
|
|
|
|
|
5 | Can you print to the equipment using LPD as the |
|
| Set up UNIX/Linux access for the equipment to |
| root? | Next Step | Ö | enable other users to print from the Bourne shell. |
|
| Ø | Refer to your UNIX/Linux documentation for more | |
|
|
| ||
|
|
|
| information. |
|
|
|
|
|
6 | Can you ping the equipment from your computer? |
|
| Try a remote ping from another server. If you can |
|
| Next Step | Ö | reach the equipment from that server, check for |
|
| Ø | conflicts between the equipment and your current | |
|
|
| ||
|
|
|
| network segment. |
|
|
|
|
|
7 | Is the LP Daemon functioning? | Next Step | Ö | Reload Daemon or restart the system. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
8 | Can you print with the equipment? | End | Ö | Contact your service representative. |
|
|
|
|
|
76 Printing Problems (Network Related)
