CONTENTS 3
CONTENTSPreface................................................................................................................................... .... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel....................... ....................................................... 8
Clearing a Paper Jam.................................................... ......................................................... 11
Locating a paper jam............................................................................ ............................... 11
Clearing a paper jam............................................... ............................................................ 12
Paper jam in the Reversing Automatic Document Feeder (Lower)................................... ..13
Paper jam in the Reversing Automatic Document Feeder (Upper)..................................... 14
Paper jam in the bypass tray....................................................................... ........................ 15
Paper jam in the External Large Capacity Feeder (optional)............................................... 16
Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional)................................ 17
Paper jam inside of the equipment.............................................................................. ........22
Clearing paper jams caused by a wrong paper size setting................................................ 26
Clearing a Staple Jam...................... ...................................................................................... 31
Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028................................ 31
Staple jam in the Saddle Stitch Finisher MJ-1029............................................................... 32
Staple jam in the saddle stitch unit....................................................................... ...............34
Replacing a Toner Cartridge ................................................................................................. 37
Replacing a “Near Empty” toner cartridge................................................................... ........40
Refilling With Staples........................................................................... .................................. 42
Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples.................................. 42
Refilling Saddle Stitch Finisher MJ-1029 staples....... ......................................................... 43
Refilling saddle stitch unit staples........................................................................................ 45
Cleaning the Hole Punch Dust Bin ....................................................................................... 47
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.......................................................................................... ........................50
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 54
Clearing print job errors..................................................................... ..................................54
Cannot remember the document password for a Private Print job...................................... 56
Printer Driver Problems.......................... ...............................................................................57
Cannot print (port setting problems)........................................................................ ............57
Command line options not processed............................................... .................................. 57
Retrieval of printer configuration failed.............................................................................. ..57
Cannot print a job as expected using PS3 printer driver......................... ............................ 58
Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 58
Network Connection Problems.................... ......................................................................... 59
Cannot print with the equipment (network connection problems)........................................ 59
Cannot print with SMB print................................................................................................. 59
Cannot print properly with AppleTalk print........................................................................... 59
Client Problems ......................... ............................................................................................ 60
Checking the client status.................................................................................................... 60
Hardware Problems........................................................................................... ..................... 61
Startup page not printed................................................................................. ..................... 61