Toshiba 555, 655, 755, 855

2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN

MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

R081120G7800-TTEC

2009-04

Contents

Main Page Preface 1 Preface How to read this manual Symbols in this manual Screens Trademarks Page CONTENTS Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Chapter 2 TROUBLESHOOTING FOR COPYING Chapter 3 TROUBLESHOOTING FOR PRINTING Chapter 4 TROUBLESHOOTING FOR SCANNING Chapter 5 TROUBLESHOOTING FOR e-Filing Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Page Page HARDWARE 8 Messages Displayed on the Touch Panel Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Messages Displayed on the Touch Panel 9 Message Problem Description Corrective Action Page Clearing a Paper Jam 11 Clearing a Paper Jam Locating a paper jam Clearing a paper jam Clear the paper jam After clearing the jam, close all the opened covers. Tips on removing the jammed paper Clearing a Paper Jam 13 If paper jams occur frequently Paper jam in the Reversing Automatic Document Feeder (Lower) Close the reverse cover. Do not touch the transfer belt. Open the Reversing Automatic Document Feeder. Page Page Page Page Page Page Page Page Page Page Page Page Page Jam when making copies or prints (using a drawer) Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 50 Copying Problems Copying Problems Copying Problems 51 Page Page Print Job Problems Clearing print job errors Page Cannot remember the document password for a Private Print job Printer Driver Problems 57 Printer Driver Problems Cannot print (port setting problems) Command line options not processed Retrieval of printer configuration failed Cannot print a job as expected using PS3 printer driver Cannot change settings on the [Fonts] tab and the [Configuration] tab Network Connection Problems 59 Network Connection Problems Cannot print with the equipment (network connection problems) Cannot print with SMB print Cannot print properly with AppleTalk print 60 Client Problems Client Problems Checking the client status Hardware Problems 61 Hardware Problems Startup page not printed Print jobs not output Page Page 64 Scanning Problems Scanning Problems Cannot E-mail my scans Cannot find the data saved in the shared folder Page e-Filing Web Utility Problems e-Filing Web Utility terminates the session Numerous sub windows repeatedly appear Displaying the items in the Contents Frame takes a long time e-Filing Web Utility Problems 67 Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Page CONNECTIONS 70 Locating the Equipment in the Network Locating the Equipment in the Network Cannot locate the equipment in the network I cannot locate the equipment in the network. Locating the Equipment in the Network 71 Cannot locate the equipment with Local Discovery Local Discovery cannot detect the equipment. 72 Locating the Equipment in the Network Equipment does not respond to ping command The equipment does not respond to a ping command. Check the network settings following the checklist below. LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search LDAP authentication takes a long time 74 Printing Problems (Network Related) Printing Problems (Network Related) Raw TCP or LPR print in a Windows operating system environment SMB print and Point&Print in a Windows operating system environment No Check... Yes No Corrective Action Printing Problems (Network Related) 75 IPP print in a Windows operating system environment Novell print in a NetWare environment 76 Printing Problems (Network Related) Macintosh environment UNIX/Linux environment Network Fax (N/W-Fax) Driver Problems 77 Network Fax (N/W-Fax) Driver Problems N/W-Fax Driver Installation Error Messages Setup needs to copy Windows NT files Client software CD now required File *.DRV on client CD could not be found This port is currently in use Problem with the current printer setup N/W-Fax Driver General Errors Could not connect to the MFP device appears The fax jobs are not listed on the Logs - Transmission screen in TopAccess Fax transmission cannot be performed with a cover sheet Page Hardware Status Icons on TopAccess [Device] Tab Page 82 Error Messages Error Messages Error Messages 83 84 Error Messages Error Messages 85 86 Error Codes Error Codes Error codes on print jobs Page 88 Error Codes Error codes on transmission and reception Error Codes 89 90 Error Codes Error Codes 91 Error codes on scan jobs 92 Error Codes Error Codes 93 94 Error Codes Page 96 When You Think Something Is Wrong With the Equipment When You Think Something Is Wrong With the Equipment General operations When You Think Something Is Wrong With the Equipment 97 Originals and paper 98 Regular Maintenance Regular Maintenance INDEX