3 TROUBLESHOOTING FOR PRINTING
Network Connection Problems
This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on P.74 “Printing Problems (Network Related)”
Cannot print with the equipment (network connection problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network.
If it is, see P.74 “Printing Problems (Network Related)”. In that section, several OS- and printing
No. | Check... | Yes | No | Corrective Action |
|
|
|
|
|
1 | Have you set the protocol settings so they are | Next Step |
| Set up the proper protocol. |
| compatible with your network and client protocol | Ö |
| |
| Ø |
| ||
| settings? |
|
| |
|
|
|
| |
|
|
|
|
|
2 | Have you set up the appropriate type(s) of print | Next Step | Ö | Check the settings required for your printing |
| services that should be supported? | Ø | environment. | |
|
| |||
|
|
|
|
|
3 | If you are using Novell print services, did you set |
|
| Set up the NetWare server. |
| up the Novell side of network printing, such as | Next Step | Ö | Refer to the Software Installation Guide. |
| creating print servers and attaching the print | Ø |
| |
|
|
| ||
| queue? |
|
|
|
|
|
|
|
|
4 | If you set up Novell print services, can you see the | Next Step |
| Refer to your Novell PCONSOLE or NWAdmin |
| print job using PCONSOLE or NWAdmin? | Ö | user documentation for help with using these | |
| Ø | |||
|
|
| utilities. | |
|
|
|
| |
|
|
|
|
|
5 | Have you checked the gateway and subnet |
|
| Set up the TCP/IP correctly. |
| settings to make sure that the equipment is part of | Next Step | Ö |
|
| the same network gateway as the client from | Ø |
| |
|
|
| ||
| which you are trying to print? |
|
|
|
|
|
|
|
|
6 | Are other services and communications |
|
| Refer to your network documentation or use a |
| performed over the network behaving in the | End | Ö | network diagnostic utility to identify the network |
| normal and expected manner? |
|
| problem. |
|
|
|
|
|
Cannot print with SMB print
Problem Description
When trying to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows 2000, Windows XP, Windows Vista, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is recommended. If you cannot use the Windows Print Server in your network, use LPR print instead.
Cannot print properly with AppleTalk print
Problem Description
yText will be printed as stripe lines when printing an email message.
ySome text is not printed in a document.
yWhen printing from a web browser, the web page is not printed in spite of the print job being sent to the equipment.
Corrective Action
If the errors above occur with AppleTalk print, use LPR print instead.
Network Connection Problems 59
