1 TROUBLESHOOTING FOR THE HARDWARE
12 Clearing a Paper Jam
Clearing a paper jam
Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams
first, the jammed paper may be torn and left inside the equipment.
1

Clear the paper jam

Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages.
2

After clearing the jam, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the jammed paper
Note the following points in removing the jammed paper.
Remove paper jammed inside the equipment after you have cleared all other jams.
If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. Remove paper
jammed inside the equipment after you have cleared all other jams.
Remove the jammed paper carefully so as not to tear it.
To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper jam sign remains after removing the jammed paper;
Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the
sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when removing the
paper jammed inside the equipment. This could burn you or the shock could
cause you to get your hand injured in the machine.