DC500 Troubleshooting Updates February 2, 2006
Q – My battery does not last long and runs out after only one dive or about 50 pictures.
A – The DC500 uses the most powerful lithium rechargeable battery available. With a freshly charged battery, you should get about 1.5 hours of use or about 100 pictures with proper power management. Here are some tips to maximize battery life:
1.Make sure that you initially charge the battery overnight (minimum 8 hours). Then the battery must be fully discharged through normal use prior to the next complete charge. This only needs to be done the first time the battery is charged.
2.Set the power save setting (sleep mode) from 2 minutes to 30seconds. This setting is located under the
3.Using the Shark mode will save battery power.
4.Keep the camera power off as much as possible.
5.Purchase a spare battery as a
Q – Can I use a 1GB or 2GB SD memory card with the DC500?
A – We recommend a maximum memory size of 512mb made by Sandisk, Toshiba or Panasonic. Larger memory size and other brands may work fine, but we can not guarantee their compatibility with the DC500 camera. In some cases, we know that a 1GB or 2GB memory card can cause the camera to react slowly during powering on the camera and increase the recycle time between taking pictures, especially while the camera is set to TIFF image format.
Q – How can I get the DC500 video clip will not play on my MAC computer?
A – The Windows Media Player for MAC appears to have some bugs, that Microsoft is trying to fix. We found another media player that plays .asf file on MAC computers. It is available for free download here: http://www.versiontracker.com/dyn/moreinfo/macosx/14738
Q
A – The DC500 uses 316 stainless steel metal hardware, which is the best type of stainless steel available for use in saltwater and marine environment. The rust that you see is only on the surface and caused by other metals that have contacted and contaminated the 316 stainless steel. It can be easily wipe off with a clean moist cloth. It is important that you keep the stainless steel hardware clean and dry to prevent rust stains from forming. A great source for information on stainless steel is http://www.ssina.com/knowledgebase/..
Q – The stainless steel plate on the front of the housing looks dull and has imperfections.
A – Most likely, the protective film is still on the stainless steel plate. The camera comes with a clear protective film to protect the metal part from scratches. Remove the film and remember to clean off the camera with fresh water after every dive and allow it to dry completely before storage.
Q – The shutter button on DC500 seems difficult to push or does not even work sometimes.
A – Open the housing and check the housing production lot code.
