|
| If a problem occurs | |
|
|
| |
If a problem occurs |
|
| |
|
|
| |
Problem | Possible cause | Possible solution |
|
The headset is placed into the base | Base station is not connected to the | Connect the base station to the mains |
|
station but does not show any | mains | power supply (see page 11). |
|
reaction | Rechargeable battery is deep | Wait several minutes until the charging |
|
|
| ||
| discharged | process starts. |
|
|
|
|
|
Link between headset and base | Base station is not connected to the | Connect the base station to the mains |
|
station cannot be established | mains | power supply (see page 11). |
|
(Phone mode) | Headset is not paired to the base | Pair your headset to the base station |
|
|
| ||
| station | (see page 30). |
|
Link between headset and base | Base station is only connected to the | Connect the base station to the PC using |
|
station cannot be established | mains | the USB cable (see page 14). |
|
(PC mode) | Headset is not paired to the base | Pair your headset to the base station |
|
|
| ||
| station | (see page 30). |
|
Bad radio link between headset and | Transmission range is exceeded | Reduce the distance between headset and |
|
base station |
| base station. |
|
|
| Adjust the radio range (see page 20). |
|
The headset causes noise and | Microphone rubs on the cheek or | Bend the microphone boom so that the |
|
connection losses | perhaps the beard |
| |
|
| away from the corner of the mouth and |
|
|
| does not rub on the cheek or beard. |
|
| Distance between base station and | Increase the distance between base station |
|
| fixed line phone is so small that inter- | and fixed line phone (see page 14). |
|
| ference occurs |
|
|
| Too many DECT systems within the | Reduce the radio range (see page 20). |
|
| radio range | Set the base station to narrowband mode |
|
|
|
| |
|
| (see page 21). |
|
The rechargeable battery cannot be | Charging contacts of the headset or the | Clean the charging contacts on the headset |
|
charged | base station are dirty | and on the base station (see page 32). |
|
| Rechargeable battery is defective | Replace the defective rechargeable battery |
|
|
| with a new one (see page 33). |
|
The rechargeable battery is quickly | Overaged rechargeable battery | Replace the overaged rechargeable battery |
|
depleted even after charging |
| with a new one (see page 33). |
|
The sound from the fixed line | Base station is not adjusted to the | Adjust the base station to your fixed line |
|
phone is distorted and disturbed | fixed line phone. | phone (see page 18). |
|
|
|
|
|
The other party cannot hear me | Microphone sensitivity is not correctly | Adjust the microphone sensitivity to the |
|
properly, my voice sounds too low | adjusted | Phone mode (see page 18) or the PC mode |
|
or too loud |
| (see page 18). |
|
|
|
|
|
Your headset is no longer paired | You can only use the last headset | Replace your headset into the base station |
|
to the base station if an additional | paired to the base station (exception: | (see page 30). |
|
headset has been used with the | conference call) |
|
|
base station |
|
|
|
|
|
|
|
For additional information and an FAQ list, please visit our website at www.sennheiser.com/DW
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.senncomm.com under “Service & Support”.
35