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4 Check the Connection between the Unit and Computer
CHECK 1 Is the interface cable compatible with the unit and computer?
Interface cables compatible with this unit are USB cables.
USB cable
Use a shielded cable.
The unit's scanning function can only be used if the unit is connected to your computer with a USB
Caution cable.
CHECK 2 Is the interface cable connected securely?
Check if the interface cable is securely plugged into the connectors of the unit and computer. It is also advisable to ensure that the connector pins are not bent.
Reference: See "CONNECTING THE INTERFACE CABLE" in the Operation Manual for more details on interface connection.
CHECK 3 Are any other USB peripherals being connected along with the unit?
If other USB peripherals are connected through the same hub, disconnect them to see if the problem still exists.
If the USB cable becomes disconnected
If the USB cable becomes disconnected, even only once during the unit's operation, then printing and scanning may be disrupted.
If this occurs, check the USB cable and ensure that it is securely connected, then restart the computer.