Troubleshooting chart (continued)
Symptom | Possible cause |
Wireless | Make sure there is no obstacles |
connection cannot | (especially metal) blocking |
be established. | between the sound bar and |
| subwoofer. |
Manually
NFC / Bluetooth
Symptom | Possible cause |
No sound is heard. | The unit is too far from the |
| Bluetooth stereo audio source |
| device. |
| The unit is not paired with the |
| Bluetooth stereo audio source |
| device. |
Bluetooth sound | The unit is too near to a device |
is interrupted or | that generates electromagnetic |
distorted. | radiation. |
| There is an obstacle between |
| the unit and the Bluetooth stereo |
| audio source device. |
|
|
| Sound bar is not in Bluetooth |
device cannot | pairing mode. Perform “NFC |
connect to | connection for audio playback”. |
Bluetooth via NFC | (Refer page 15.) |
tag. |
|
|
|
Remote control
Symptom | Possible cause |
|
|
The remote control | Is the battery polarity correct? |
does not operate | Is the battery dead? |
properly. | Is the distance or angle incorrect? |
| Are there any obstructions in front |
| of the sound bar? |
| Is there a strong light shining on |
| the remote sensor? |
| Is the remote control for another |
| equipment used simultaneously? |
|
|
The sound bar | Is the AC power lead of the sound |
cannot be turned | bar plugged in? |
on with the remote | Is the battery inserted? |
control. |
|
Condensation
Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet or on the transmitter on the remote control. Condensation can cause the sound bar to malfunction. If this happens, leave the power on until normal playback is possible (about 1 hour). Wipe off any condensation on the transmitter with a soft cloth before operating the sound bar.
If problem occurs during operation
When this product is subject to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1.Set the sound bar to the standby mode and turn the power on again.
2.If the sound bar is not restored in the previous operation, unplug and plug in the sound bar again, and then turn the power on.
Factory reset, clearing all memory
Make sure to disconnect all output and input cables attached to the sound bar before performing the factory reset.
1.Press the ON/STANDBY button to enter the power standby mode.
2.Whilst pressing the SOUND MODE button, press and hold the ON/STANDBY button until “RESET” appears.
Caution:
This operation will erase all data stored in memory.
