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Sharp UX-A1000 9. Troubleshooting, Problems and Solutions, Line error, TEL, LINE, Problem, Solution

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9. Troubleshooting

Problems and Solutions

If you have any problems with your fax, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-877-794-8675.

Line error

Problem		Solution

LINE ERROR appears in	A line error occurs when your fax machine cannot
the display.	communicate correctly with the other fax machine.
	The error is usually due to a problem on the phone
	line.
	Try the transaction again. If the error persists, check
	the following:
	•	Check the connection. The cord from the TEL.
		LINE jack to the wall jack should be no longer than
		six feet.
	• Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	•	Try connecting the fax machine to a different
		telephone line.
	•	If the problem still occurs, your fax machine may
		need service.

9. Trouble- shooting

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Contents

MODEL Page Introduction Automatic dialing Rapid Key Dialing: 18 numbers Speed Dialing: 81 numbers Print cartridge yield Paper tray capacity Compression scheme Compatibility Input document size Automatic feeding: Important safety information Page Table of Contents Making Copies Special Functions Printing Lists Maintenance Troubleshooting A Look at the Operation Panel REPEAT key SKIP key DELETE key SPEED DIAL key 12SPEAKER key 1. Installation Unpacking Checklist Attachments 3 Close the printer cover Connecting the handset Attaching the paper trays Page Loading Printing Paper Page Connecting the Power Cord Installing the Print Cartridge Open the print compartment cover Remove only the tape from the the new cartridge •CAUTION! DO NOT touch the gold Page Page Page Setting the paper size once and twice once and once Ink save mode 3 times to turn on ink save mode, or 2 to turn it off Connecting the Telephone Line Cord TEL.LINE Entering Your Name and Fax Number 4 Enter your fax number by pressing the number keys (max. 20 digits) Press MEMORY Enter your name by pressing number keys for each letter as shown in the chart below. Up to 24 characters can be entered 8 Press to return to the date and time display Setting the Date and Time 6 Enter the year (four digits) Example: 2004 Example: 9:25 8 Press to select A.M. or to select P.M Daylight Saving Time 3 times. Display: 1 to select YES, or 2 to select NO Setting the Reception Mode Volume Adjustment Handset Ringer 2. Using the Answering System Recording an Outgoing Message Operating the Answering System Number of rings in TAD mode (Toll Saver function) Listening to received messages Press PLAY The messages will play Repeat: Skip: Erasing received messages Erasing all messages: Erasing a single message: Recording memos Press REC/MEMO once and Optional Answering System Settings FAX mode on TAD failure to select YES (switch to FAX mode), or 2 to select NO OGM only mode 4 Press 1 to turn on OGM only mode to turn it off CPC Detection 1 to turn on CPC Detection Transfer Function Recording the transfer message 1 Press REC/MEMO once and twice 2 Press once (If you have already recorded a message, you can press PLAY to listen to the message, or press Checking or erasing the transfer message Turning the Transfer function on and off to turn on the Transfer function (Press Override Ringing Press the number keys to enter a 3-digitoverride code Press MEMORY to store the override code, and then to return to the date and time display Overriding the answering system 1 The caller calls your machine from a touch-tonetelephone. When the outgoing message begins, they should press the key on their telephone Remote Operations Toll Saver 1 to turn on the Toll Saver function, or 2 to turn it off Retrieving your messages 1 Call the machine from a touch-tonetelephone. When your outgoing message begins, press on the telephone 2 Enter your remote code number and then press 3 While the messages are playing, you can do any of the following: Erase a message: Erase all messages: Press 3 Repeat playback: Press Perform other operations: Other remote operations Changing the fax reception mode ♦TAD mode: 8 , 1 , and ♦FAX mode: 8 , 2 , and ♦ TEL mode: 8 , 3 , and Recording a new outgoing message 1 Press 4 and Turning the Transfer function on or off To turn Transfer on: Press To turn Transfer off: Press Recording a new transfer message 1 Press 9 , 3 , and Recording a "Memo 1 Press and on the telephone 2 When you hear a short beep, speak into the telephone to record the memo 3. Sending Faxes Transmittable Documents Loading the Document Removing a document from the feeder Open the operation panel Remove the document Adjusting the Resolution and Contrast 1 Load the document(s) 2 Press RESOLUTION/ one or more times until the desired resolution and contrast settings appear in the display Changing the default resolution to set the default resolution to FINE, or 2 to set it to STANDARD Sending a Fax by Normal Dialing Sending a Fax by Automatic Dialing Rapid Keys Storing fax and phone numbers for automatic dialing Press FUNCTION once and If you know the Speed Dial number that you want to use, enter that number (for example, press 4 Press MEMORY 6 Press MEMORY and go to Step 7. If not, enter the desired two digit number , and go to Step 7 Return to Step 2 to store another number, or press to return to the Editing and clearing auto-dialnumbers 1 Press FUNCTION once and 2 Enter the 2-digitSpeed Dial number that you wish to edit or clear (for example, press 0 1 ), or press or until the number appears in the display for EDIT or 2 for CLEAR 7 Make the desired changes to the name 8 Press MEMORY 9 Return to Step 2 to edit or clear another number, or press to return to the date and time display Rapid Key Dialing 2 Press the Rapid Key corresponding to the desired Speed Dial number Using a Rapid Key for a voice call Speed Dialing 2 Press SPEED DIAL and then enter the 2-digitSpeed Dial number 3 Check the display. If the name or number shown is correct, press MEMORY . (If not, press and repeat Step 2.) Searching for an auto-dialnumber 1 If you are sending a fax, load the document(s) ) until the name of the other party appears in the (or display (if no name was stored, the number will appear) Sending a fax by Direct Keypad Dialing 2 Enter the number of the receiving machine by pressing the number keys 3 Check the display. If the number of the receiving machine shown is correct, press MEMORY Redial once. <REDIAL> appears in the display, followed by the Press REDIAL last number dialed. Make sure the number that appears is the number you wish to dial Error Correction Mode 1 to select YES, or 2 to select NO Batch Page Numbering Sending a Fax From Memory 4 Press to store the destination When you are ready to begin transmission, press MEMORY Broadcasting using a Group Key Load the document(s) Press the appropriate Group Key Transmission will begin Storing numbers in Group Keys to program a Group Key to clear a Group Key.) 5 Press the Group Key that you wish to program (Rapid Key 17/G1 or 18/G2) Page Memory transmission If the memory becomes full 4. Receiving Faxes Using FAX Mode Using TEL Mode Note: Optional Reception Settings to turn on the function, or Changing the number for remote fax activation 4 Enter the desired number (any number from 0 to 9) 5 Press STOP to return to the date and time display Reception Ratio 1 to select AUTO, or 2 to select 100% Substitute Reception to Memory 5. Making Copies 3 When you are ready to begin copying, press If MEMORY IS FULL appears Copy Cut-off cut-offto NO (the remaining part will be printed on a second page) 6. Special Functions Caller ID (Requires Subscription to Service) 6 Enter the three digits of your area code to store your area code How Caller ID operates Display messages Viewing the Caller ID list to scroll through the list If you wish to dial one of the numbers in the list, scroll through the list until the number appears in the display Fax: To delete calls from the Caller ID list Priority Call 1 to store a number (To clear a previously stored number, press and go to Step 6.) Blocking voice calls Distinctive Ring (Requires Subscription to Service) 5 Press 6 Set the reception mode to FAX Blocking Reception of Unwanted Faxes Polling (Requesting a Fax Transmission) Requesting transmission 1 Dial the fax machine you want to poll using one of the following methods: Being polled (polling standby) Polling security to turn on polling security to turn off polling security.) Storing fax numbers for polling permission Editing and clearing polling permission numbers 4 Press or until the number you want to edit or clear appears in the display 1 for EDIT or 2 for CLEAR 7 If you selected EDIT, make the desired changes to the number 9 Return to Step 4 to edit or clear another number, or press to return 7. Printing Lists Group List Setup List HEADER PRINT Message List Caller-IDList Transaction Report Headings in the Transaction Report SENDER RECEIVER START Transaction Report print condition 4 Press a number from 5 to select the condition for printing Auto print-outof Activity Report to turn on auto print out, or 8. Maintenance Cleaning the Machine If the scanning glass is difficult to clean 4 Flip down the green levers on each side of the white roller Rotating the white roller Cleaning the housing About the lithium battery: Improving Print Quality 6 Press the number keys to enter the number of the straightest line Cleaning the print cartridge nozzles Page Wiping the print nozzles and contacts CAUTION! DO NOT 3 Dampen another section of clean cloth Cleaning the cartridge holder 9. Troubleshooting Problems and Solutions Dialing and transmission problems Reception and copying problems General problems Messages and Signals Page Audible signals Clearing Paper Jams Clearing jammed printing paper Page Ordering Parts Part distribution centers FCC Regulatory Information S H A R P MATERIAL SAFETY DATA SHEET (1/3) Section 1. Product Identification Section 2. Supplier’s Name and Address Section 3. Composition / Information for Ingredients MATERIAL SAFETY DATA SHEET (2/3) Section 5. First Aid Measures Section 6. Fire Fighting Measures Section 7. Accidental Release Measures Section 8. Handling and Storage MATERIAL SAFETY DATA SHEET (3/3) Section 12. Toxicological Information Section 13. Ecological Information Section 14. Disposal Consideration Section 15. Transport Information Quick Reference Guide Guía de referencia rápida Index Page Page LIMITED WARRANTY http://www.sharpusa.com 1-800-BE SHARP SHARP ELECTRONICS CORPORATION FOR YOUR RECORDS