Problems and Solutions

A distorted image is

•

Noise on the telephone line may cause distortion. Try

 

 

received at the other end.

 

sending the document again.

 

 

 

•

ECM mode (see page 71) will help prevent distortions

-

 

 

Trouble9.

shooting

 

 

due to line noise. Note that ECM mode must be

 

 

 

 

 

 

turned on in the other machine as well.

 

 

 

•

Make a copy of the document on your fax machine. If

 

 

 

 

the copy is also distorted, your fax machine may need

 

 

 

 

service.

 

 

 

 

 

 

 

Reception and copying problems

Problem

 

Solution

 

 

 

The fax machine doesn't

•

Make sure that the reception mode is set to FAX. If

receive documents

 

you subscribe to a distinctive ring service, make sure

automatically.

 

that the Distinctive Ring function is set to the correct

 

 

ring pattern. If you do not subscribe to a distinctive

 

 

ring service, make sure that Distinctive Ring is set to

 

 

OFF SETTING. (See Distinctive Ring on page 92.)

 

 

 

The printing paper comes

•

Make sure that the document is loaded properly in the

out blank when you try to

 

feeder of the transmitting machine. Make a copy or

receive a document.

 

print a report to confirm the printing ability of your

 

 

machine.

 

 

 

Print quality is poor.

•

The print cartridge may need alignment or cleaning.

 

 

See page 108.

 

 

 

The received document is

•

Ask the other party to send higher contrast

faint.

 

documents. If the contrast is still too low, your fax

 

 

machine may need service. Make a copy or print a

 

 

report to check your machine’s printing ability.

 

•

The print cartridge may need replacement.

 

 

 

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