Sharp XE-A21S instruction manual Before Calling for Service, Error code table

10Before Calling for Service

The malfunctions shown in the left-hand column below, labelled “Fault,” do not necessarily indicate functional faults of the machine. It is therefore advisable to refer to “Checking” shown in the right-hand column before calling for service.

	Fault	Checking
(1)	The display shows symbols that do not make sense.	• Has the machine been initialized properly as shown
		“GETTING STARTED”?
		(Note that initialization clears all the data and programmed
		settings stored in memory.)
(2)	The display won’t be illuminated even when	• Is power supplied to the electrical outlet?
	the mode switch is turned to any other	• Is the power cord plug out or loosely connected to the
	position than “OFF”.	electrical outlet?
(3)	The display is illuminated, but the whole machine	• Is a clerk code assigned to the register?
	refuses registrations.	• Is the mode switch set properly at the “REG” position?
(4)	No receipt is issued.	• Is the paper roll properly installed?
		• Is there a paper jam?
		• Is the receipt function in the “OFF” status?
		• Is the print roller arm securely locked?
(5)	No journal paper is taken up.	• Is the take-up spool installed on the bearing properly?
		• Is there a paper jam?
		• Is the journal printing selected in the printing style
		programming? (If the receipt printing is selected, the paper
		is not wound around the take-up spool.)
(6)	Printing is unusual.	• Is the print roller arm securely locked?
		• Is the paper roll properly installed?
		• Are the print head/sensor/roller clean?

Error code table

When the following error codes are displayed, press the lkey and take a proper action according to the table below.

Error	Error status	Action
code
E01	Registration error	Make a correct key entry.
E02	Misoperation error	Make a correct key entry.
E03	Undefined code is entered.	Enter a correct code
E07	Memory is full (in the akey programming).	Program the akey within 25 steps.
E11	Compulsory depression of the skey for	Press the skey and continue the operation.
	direct finalization
E12	Compulsory tendering	Make a tendering operation.
E32	No entry of a clerk code	Make a clerk code entry.
E34	Overflow limitation error	Make a registration within a limit of entry.
E35	The open price entry is inhibited.	Make a preset price entry.
E36	The preset price entry is inhibited.	Make an open price entry.
E37	The direct finalization is inhibited.	Make a tendering operation.
E67	Subtotal void is not allowed.	Finalize the transaction, and correct the wrong entries in the
		void mode.

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