Service and support, Further support | Siemens PCIL43 guide

Appendix

A.3 Service and support

A.3 Service and support

Further support

If you have any further questions relating to the products described in this documentation, contact your local representative at the SIEMENS office nearest you.

You can locate your contact partner on this Internet URL: http://www.siemens.com/automation/partner

A guide to our technical documentation for the various SIMATIC products and systems is available at:

http://www.siemens.de/simatic-tech-doku-portal

The online catalog and the online ordering system is available at: http://mall.automation.siemens.com/

Training center

Siemens offers a number of training courses to familiarize you with the SIMATIC automation system. Please contact your regional Training Center, or the central Training Center in D90327 Nuremberg.

Telephone: +49 (911) 895-3200.

Internet: http://www.sitrain.com

Technical Support

You can reach Technical Support for all A&D products using the Web form for Support Request available under http://www.siemens.de/automation/support-request

Further information about our technical support is available in the Internet at www.siemens.com/automation/service

When you contact the Customer Support, please have the following information for the technician on hand:

•BIOS version

•Order No. (MLFB) of the device

•Installed additional software

•Installed additional hardware

A-4	SIMATIC Rack PC IL 43
	Operating Instructions, Edition 09/2005, A5E00432875-01

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Siemens PCIL43 manual Service and support, Further support, Training center, Technical Support

Contents

Simatic Operating Instructions Edition 09/2005Page Industrial PC Rack PC IL Operating Instructions Edition 09/2005 Safety Guidelines Table of contents 10-1 Glossary Glossary-1 Table of contents Introduction Preface Contents format Table of Contents Guide for the operating instructions Safety information General safety instructionsRepairs System expansions Battery ESD guidelines Description Overview Areas of application HighlightsHighlights Features General featuresFunction Optional accessories InterfacesMonitoring functions Standard versions Optional accessories Disk drives DVD ROMOptional expansions Design External structureFront view of the device Pos Description Rear view of the device Pos Description Operator controls Operator control on/off button Pos Description Connecting elements InterfacesLayout of the interfaces on the rear of the device Pos Name Description Power supply Position of the IEC power plug DescriptionStatus displays Status displays Display Meaning Description 3.6 Design Deployment planning TransportUnpacking and checking the delivery unit Unpacking the device Noting the device identification data Device equipment Ambient and environmental conditions Deployment planning Ambient and environmental conditions Installation Installing the devicePossible areas of installation Possible mounting methods Installation Installing the device Connecting Connecting peripherals Connecting the device to power To be noted before you connect the device Connecting Steps for connecting the device to mainsLocalized information Secure the power plug Steps in securing the power plug Basic commissioning initial power-up CommissioningPrerequisites for commissioning Switch off the device Burner/DVD player software DVD burner Burner software RAID Software Sata interface Installation location Removable hard disksReplacing a hard disk SATA1 RAID system 4MS08NVV Functions for RAID system management Comments about faults Replace faulty drive in RAID system Side panel Associate new hard drive Commissioning Integration EthernetFurther information Integration Temperature monitoring/display Temperature monitoringFunctions Overview of the following monitoring functions Watchdog WD Fan monitoringFunction Expansions and configuration Open the deviceTools Preparation Open the device Steps for opening the enclosure cover Steps for opening the device front Installing expansion cards Memory expansionMemory expansion options Installing an expansion module Installing expansion modulesSteps for installing an expansion module Installing disk drives Options of installing disk drivesInstalling and removing a disk drive or removable rack Pos Description Removing the drive carrier module Steps for removing the drive carrier module Installing and removing a hard disk Disk drive or removable disk rack installationInstalling a disk drive Steps for installing a disk drive Maintenance and service Removing and installing hardware componentsRepairs Carrying out repairs Replacing the backup battery To be noted before you replace the batteryReplacing the battery Reconfiguring the Bios Setup Disposal Removing the power supply module Removing the power supply moduleHow to remove the power supply module How to remove the motherboard Removing the motherboardRemoving the motherboard Remove filter and device fan Preparing for equipment fan exchangeRemove filter and fan Steps Processor replacement Installing the fanHow to remove the processor Removing the processor 11-7 Reinstalling the software General installation procedureRecovery CD Restore DVD Installing Windows Booting with the CD RecoveryRestoring the factory state Setting up the partitions for Windows operating systems Setting up partitions Installing Microsoft Windows operating systems Format primary partition Setting up the language selection for Windows 2000 MUI Setting up the language selection for Windows 2000 MUI Installing drivers and software Maintenance and service Reinstalling the software Troubleshooting General problemsProblem Possible cause To correct or avoid error Problems when using modules of third-party manufacturers Technical data 13.1 General specificationsGeneral technical data Safety Special Features Climatic ConditionsMech. Ambient conditions Motherboard Graphics COM1 Certifications Status displays LEDs Power requirements of components maximum values AC voltage supplyStandard system Output voltage Technical data of the telescopic rails Dimensional drawings Dimensional drawing of the device Dimensional drawing for the use of telescopic rails Dimensional drawing for the use of telescopic rails Detailed descriptions MotherboardSystem resources Bios Setup Tab Option Setting Guidelines and declarations Certificates and approvals DIN ISO 9001 certificateSoftware License Agreement Certification for the USA, Canada and Australia EMC Service and support Further supportTraining center Technical Support Service & Support on the Internet Figure A-1 For the temperature range 5 to 35 C Retrofitting instructions ESD Guidelines What does ESD mean? Electrical charge Figure B-1 Electrostatic voltages on an operator Abbreviations Abbreviation Term Definition CGA CLKCmos COA FAQ EideEisa EMM IDE IECIgbt Irda Pata PCIPcmcia PIC Sata ScsiSdram Selv VRM WAVWlan WWW Abbreviations Glossary Boot diskette BootingConfiguration files Configuration software Device configuration ControllerDisc-at-once Drivers Formatting Gender changerHard disks Hub IT networks Legacy USB supportLicense key License key diskette Password MotherboardOperating system Packet writing Reset Restore CDPixel Remove module bracket Setup Bios Setup TroubleshootingSerial interface Session at once Windows Wlan Glossary-10 Index CD-R / CD-RW Index Index VGA Page Siemens AG