Troubleshooting

12.2 Problems when using modules of third-party manufacturers

Problem

Possible cause

To correct or avoid error

USB device not responding.

The USB ports are disabled

Use a different USB port or enable the port.

 

in your BIOS.

 

 

USB 2.0 device connected

Enable USB 2.0.

 

but USB 2.0 is disabled.

 

 

Operating system does not

Enable USB Legacy Support for the mouse and keyboard.

 

support the USB port.

For all other devices you need USB drivers for the specific

 

 

operating system.

DVD/CD: The front loader

The device is switched off

Emergency removal of the data medium:

does not open.

or the open/close button is

1. Switch off the device

 

disabled by a software

 

2. Insert a pointed object, a pin for example, or an opened

 

application.

 

 

paper clip into the emergency extraction opening of the

 

 

drive. Apply slight pressure to the contact until the front

 

 

loader opens.

 

 

3. Pull the loader further out.

The RAID software reports

RAID is not activated

In this case, the reports have no negative influence on device

the following error:

 

function and can be ignored. Please acknowledge the reports.

The RAID plug-in failed

RAID is activated

In this case, please re-install the software from the supplied

to load, because the

 

Documentation and Drivers CD.

drive is not installed.

 

 

The Serial ATA plug-in

 

 

failed to load, because

 

 

the driver is not installed

 

 

correctly.

 

 

The Intel® Matrix

 

 

Storage Console was

 

 

unable to load a page

 

 

for the following reason:

 

 

A plug-in did not

 

 

provide a page for

 

 

the selected device

 

 

A plug-in failed to

 

 

load

 

 

12.2Problems when using modules of third-party manufacturers

Problem

Possible cause

To correct or avoid error

The PC crashes

I/O addresses are assigned

Check your computer configuration:

during startup

 

twice.

If the computer configuration corresponds with factory state,

 

Hardware interrupts and/or

please contact your technical support team.

 

 

DMA channels are assigned

If the computer configuration has changed, restore the

 

 

twice.

 

 

original factory settings. Remove all third-party modules,

 

Signal frequencies or signal

 

then restart the PC. If the error no longer occurs, the third-

 

 

levels are incorrect.

party module was the cause of the fault. Replace this

 

Connector assignments

module with a Siemens module or contact the module

 

 

deviate.

supplier.

 

“Reset Configuration” in BIOS

Force a “Reset Configuration” using the BIOS setup.

 

 

SETUP has not been carried

If the PC still crashes, contact your technical support team.

 

 

out.

 

12-2

SIMATIC Rack PC IL 43

Operating Instructions, Edition 09/2005, A5E00432875-01

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Siemens PCIL43 manual Problems when using modules of third-party manufacturers