Troubleshooting
12.2 Problems when using modules of
Problem | Possible cause | To correct or avoid error |
USB device not responding. | The USB ports are disabled | Use a different USB port or enable the port. |
| in your BIOS. |
|
| USB 2.0 device connected | Enable USB 2.0. |
| but USB 2.0 is disabled. |
|
| Operating system does not | Enable USB Legacy Support for the mouse and keyboard. |
| support the USB port. | For all other devices you need USB drivers for the specific |
|
| operating system. |
DVD/CD: The front loader | The device is switched off | Emergency removal of the data medium: |
does not open. | or the open/close button is | 1. Switch off the device |
| disabled by a software | |
| 2. Insert a pointed object, a pin for example, or an opened | |
| application. | |
|
| paper clip into the emergency extraction opening of the |
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| drive. Apply slight pressure to the contact until the front |
|
| loader opens. |
|
| 3. Pull the loader further out. |
The RAID software reports | RAID is not activated | In this case, the reports have no negative influence on device |
the following error: |
| function and can be ignored. Please acknowledge the reports. |
• The RAID | RAID is activated | In this case, please |
to load, because the |
| Documentation and Drivers CD. |
drive is not installed. |
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|
• The Serial ATA |
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|
failed to load, because |
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the driver is not installed |
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correctly. |
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• The Intel® Matrix |
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|
Storage Console was |
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|
unable to load a page |
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for the following reason: |
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|
– A |
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provide a page for |
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the selected device |
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|
– A |
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|
load |
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|
12.2Problems when using modules of third-party manufacturers
Problem | Possible cause | To correct or avoid error | |
The PC crashes | • | I/O addresses are assigned | Check your computer configuration: |
during startup |
| twice. | • If the computer configuration corresponds with factory state, |
| • | Hardware interrupts and/or | please contact your technical support team. |
|
| DMA channels are assigned | • If the computer configuration has changed, restore the |
|
| twice. | |
|
| original factory settings. Remove all | |
| • Signal frequencies or signal | ||
| then restart the PC. If the error no longer occurs, the third- | ||
|
| levels are incorrect. | party module was the cause of the fault. Replace this |
| • | Connector assignments | module with a Siemens module or contact the module |
|
| deviate. | supplier. |
| • “Reset Configuration” in BIOS | • Force a “Reset Configuration” using the BIOS setup. | |
|
| SETUP has not been carried | If the PC still crashes, contact your technical support team. |
|
| out. |
|
SIMATIC Rack PC IL 43 | |
Operating Instructions, Edition 09/2005, |