Getting Help | Sierra Wireless 595U manual

Section 1C

Getting Help

In This Section

♦Visiting the Sprint Web Site

♦Contacting Sprint Customer Service

♦Troubleshooting

This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.

12	Section 1C: Getting Help

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Sierra Wireless 595U manual Getting Help

Contents

Sprint Mobile Broadband USB Modem Table of Contents 3D. Tools 3C. Changing Sprint Connection Manager Settings3B. Menu Options 3E. Frequently Asked Questions Windows Why won’t my laptop go into hibernation mode when using my 119 3F. Troubleshooting Tips Windows117 Glossary and Index 7A. Glossary 7B. Index 5B. Regulatory Information6B. Terms and Conditions Welcome to Sprint Introduction Tip Basics of Your USB Modem Page Introducing the Sprint Mobile Broadband USB Modem Introducing the Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB Modem Cdma Networks One Touch Activation Package Contents Care and Maintenance About This Guide Getting Started With Your USB Modem Getting Started System Requirements USB Modem Software Getting Started With Your USB Modem Getting StartedSystem Requirements High Encryption Requirements Windows If you are running Windows 2000 with Internet Explorer USB Modem Software If you are running Windows 2000 with Netscape Communicator Getting Help Contacting Sprint Customer Service TroubleshootingVisiting the Sprint Web Site Getting HelpPage Installing the USB Modem on a Windows Computer Page Getting Started Installing the Software on a Windows ComputerInstalling the Software on a Windows Computer Insertion of the rechargeable battery into the USB modem To install the software on your computer Installing the Software on a Windows Computer Installing the Software on a Windows Computer Inserting and Removing the USB Modem Inserting and Removing the USB ModemInserting the USB Modem Removing the USB Modem To remove the USB modem Inserting the USB ModemRemoving the USB Modem Setting Up Service Windows Setting Up Service Windows To unlock your USB modem Activating and Using Sprint ServicePreactivated USB Modem Non-preactivated USB Modem One Touch Activation Non-preactivated USB Modem Activation Wizard If the Activation Wizard has not started automatically Once the Activation Wizard is running Data Provisioning Iota Page Using the USB Modem on a Windows Computer Page Your USB Modem The Basics To start Sprint Connection Manager Sprint Connection ManagerStarting Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Show Start/end Hide DetailsLocation Information Window, select Enable Location Services Hepe Common items Connection States Mobile Broadband Window No device Searching for service ConnectingInitializing Disconnected Device locked Device powered offConnected to Ndis GPS Status GPS Receiver Window ValidatingSearching Acquired System Tray Connection States Attaching an External Antenna Sprint Location ServicesDetermining the Type of Coverage To use Sprint Location Services Powering the USB Modem On and Off Select Menu Power Off Modem Your USB Modem The Basics Expanding Sprint Connection Manager Select Menu Power On ModemControlling the Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window To restore Sprint Connection Manager when it is minimized Minimizing Sprint Connection ManagerRestoring Sprint Connection Manager Exiting Sprint Connection Manager Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection Roam Guard To turn on the Roam Guard feature To permanently turn off the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launch Viewing the Amount of Data Transferred To end a connection Ending a ConnectionOnline Help Initial Lock Code Displaying Your Phone NumberSecurity To lock the USB modem immediately When the USB Modem Is LockedLocking the USB Modem To unlock the USB modem Locking upon Sprint Connection Manager StartupUnlocking the USB Modem To change the lock code Accessing LinksChanging the Lock Code Uninstalling the Sprint Connection Manager Software Menu Options Sprint Connection Manager Menu System Tray Menu Sprint Connection Manager Menu Diagnostics UpdatesSettings Menu Item Description Alert Log System Tray Menu Changing Sprint Connection Manager Settings Settings Window Changing Sprint Connection Manager Settings General Settings Software updates Per month Check Now Check for software updates immediatelyHave Sprint Connection Manager start automatically when Windows Windows starts Starts Sprint Mobile Broadband Settings When ready To select GO automatically when ready, ensure that EnableEnable To select Enable Network Adapter NDIS, ensure that GO Menu Item Description Network 1XOnlySprint Roam Only Sprint Location Services Settings Every time you use NMEA. For more information, see What is Consent NMEA? on page 90 and When do I need to use NMEA? onSpecify which mapping and search service for example Some mapping and search services may have data that is Click Test GPS Tools Viewing the Connection History To view the Connection HistoryTo sort the entries To export the entries to a text file Viewing Alerts To copy one or more entriesTo delete all entries To delete one or more entries Select Device Info & Diagnostics Tools Running DiagnosticsTo access the Device Info & Diagnostics window Tools To update the software Updating the SoftwareDisplaying System Information To display system information About Sprint Mobile Broadband To display this window Frequently Asked Questions Windows Frequently Asked Questions Windows How fast is the connection with Sprint Connection Manager? What is Sprint Connection Manager?If the connection is always on, am I always being billed? What is LBS? Can I connect to a dial-up account like AOL or EarthLink? What is GPS? What is enhanced Local Search?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? How do I use the enhanced Local Search feature? Where can I use GPS?What is GPS User Plane? What is GPS Control Plane? How do I enable/disable GPS? Will GPS work when Privacy is set to ON?Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS? What is GPS Basic? Location-Based Services limitationsWhat GPS mode options are supported? What is a GPS application? What is GPS Premium?What is the difference between GPS Basic and GPS Premium? What is NMEA? When do I need to use NMEA? How do I configure my Nmea port? How do I start and stop NMEA?To start Nmea output To stop Nmea output, you have several options Troubleshooting Tips Windows Problems, Causes, and Solutions Troubleshooting Tips Windows Searching for Service GO Button Is Unavailable Cannot Connect to the Network PWR LED Goes Off and On, and Then Stays Red Troubleshooting Tips Windows Could Not Prepare Data Services Unable to Prepare Data ServicesPage Installing and Using the USB Modem on a Mac 100 Installing and Using the Software on a Mac Computer Installing and Using the Software on a Mac Computer 101 Double-clickSoftware Update Click Check Now Finder, choose Go Applications System Preferences Installing and Using the Software on a Mac Computer 103 Installing the Software on a MacTo install the Watcher Lite software on your Mac computer Click Continue Installing the Drivers To install the drivers on your Mac computerInstalling and Using the Software on a Mac Computer 105 Click Restart 106 USB Modem Activation and Provisioning Activation Assistant Text/window Description/next action Displayed Device NotActivated Window Installing and Using the Software on a Mac Computer 109 To activate your USB modem and account Connecting to the Sprint Network Icons and Text in Watcher LiteTo connect to the Sprint network To end your network connection Installing and Using the Software on a Mac Computer 111 Menu OptionsConnect To use your USB modem, you must activate it To remove the USB modem from your Mac Sprint Service Areas Manage Your Account OnlineRemoving Your USB Modem Connect Button Is Unavailable Troubleshooting Tips MacInstalling and Using the Software on a Mac Computer 113 Frequently Asked Questions Can I connect to a dial-up account like AOL or EarthLink? Installing and Using the Software on a Mac Computer 115How fast is the connection with Sprint Connection Manager? 116 Technical Specifications Regulatory Information 118 Technical Specifications Technical Specifications 119 LED Operation State Indicates Data Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications Regulatory Information Regulatory Notices Regulatory Information 125 126 Patents Regulatory Information 127 Trademarks Copyright Regulatory Information 129 Additional Information and UpdatesLimitation of Liability 130 Safety Information Terms & Conditions 132 Safety and Notices 133 Safety and NoticesImportant Notice Safety and Hazards Safety and Hazards Important Notice Terms and Conditions Terms and Conditions 135 Subscriber Agreement Services Covered By These Ts&Cs & Additional TermsBasic Definitions When You Accept The Agreement When You Don’t Have To Pay An Early Termination FeeOur Policies Term Commitments & Early Termination Fees Our Right To Change The Agreement & Your Related Rights Our Right To Suspend Or Terminate ServicesYour Right To Terminate Services Credit Checks & Credit Information Account Spending Limits ASLDeposits & Returning Deposits Terms and Conditions 139 Restrictions On Using Services Coverage Where Your Device Will WorkYour Device, Number & E-mail Address Caller ID Porting/Transferring Phone Numbers Terms and Conditions 141 About Data Services & ContentRoaming Specific Terms & Restrictions On Using Data Services Account & Service Charges Pro-rating Unused MinutesActivation & Miscellaneous Charges How We Calculate Your Charges For Billing Purposes Terms and Conditions 143 Your Bill Your Payments Late FeesTaxes & Government Fees Surcharges Protecting Our Network & Services Disputing Charges You Must Still Pay Undisputed ChargesYour Privacy Terms and Conditions 145 If Your Device Is Lost or Stolen Location Based ServicesOr Other Emergency Calls You Agree We Are Not Responsible For Certain Problems Disclaimer of WarrantiesYou Agree Our Liability Is Limited No Consequential Damages Terms and Conditions 147 Dispute Resolution Exceptions To Our Agreement To Arbitrate Disputes Terms and Conditions 149 No Class Actions No Trial By JuryIndemnification Providing Notice To Each Other Under The Agreement Terms and Conditions 151 152 Glossary and Index 154 Glossary Glossary 155 Horizontal Estimated Position Error-Relates to GPS accuracy Dormant LED Glossary 157 VPN Index Index 159 Battery Index 161 Disk space required 162 Index Index 163 GPS Basic Windows only 164 Index Index 165 Minus sign in Sprint Connection Manager 166 Index StoppedworkingafterWindowsupgrade Index 167 168 Index Index 169 170 Index