Frequently Asked Questions Windows | Sierra Wireless 595U guide

Section 3E

Frequently Asked Questions (Windows)

In This Section

♦What is Sprint Connection Manager?

♦If the connection is “always on,” am I always being billed?

♦How fast is the connection with Sprint Connection Manager?

♦How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?

♦Can I connect to a dial-up account like AOL or EarthLink?

♦Once I connect to the network, how do I access my corporate network through a VPN?

♦Why won’t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem?

♦What is LBS?

♦What is GPS?

♦What is enhanced Local Search?

♦How do I get the enhanced Local Search feature?

♦Where do I find the enhanced Local Search feature?

♦How do I use the enhanced Local Search feature?

♦Where can I use GPS?

♦What is GPS User Plane?

♦What is GPS Control Plane?

♦How do I enable/disable GPS?

♦Will GPS work when Privacy is set to ON?

♦Can I use Sprint Location Services if I have enabled NDIS?

♦Do I need a GPS subscription to use GPS?

♦Location-Based Services limitations

Section 3E: Frequently Asked Questions (Windows)

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Sierra Wireless 595U manual Frequently Asked Questions Windows

Contents

Sprint Mobile Broadband USB Modem Table of Contents 3D. Tools 3C. Changing Sprint Connection Manager Settings3B. Menu Options Why won’t my laptop go into hibernation mode when using my 3E. Frequently Asked Questions Windows 119 3F. Troubleshooting Tips Windows117 Glossary and Index 7A. Glossary 7B. Index 5B. Regulatory Information6B. Terms and Conditions Welcome to Sprint Tip Introduction Basics of Your USB Modem Page Introducing the Sprint Mobile Broadband USB Modem Introducing the Sprint Mobile Broadband USB Modem Cdma Networks Your Sprint Mobile Broadband USB Modem One Touch Activation Care and Maintenance Package Contents About This Guide Getting Started System Requirements USB Modem Software Getting Started With Your USB Modem Getting Started With Your USB Modem Getting StartedSystem Requirements If you are running Windows 2000 with Internet Explorer High Encryption Requirements Windows If you are running Windows 2000 with Netscape Communicator USB Modem Software Getting Help Troubleshooting Contacting Sprint Customer ServiceVisiting the Sprint Web Site Getting HelpPage Installing the USB Modem on a Windows Computer Page Getting Started Installing the Software on a Windows ComputerInstalling the Software on a Windows Computer To install the software on your computer Insertion of the rechargeable battery into the USB modem Installing the Software on a Windows Computer Installing the Software on a Windows Computer Inserting and Removing the USB Modem Inserting and Removing the USB ModemInserting the USB Modem Removing the USB Modem To remove the USB modem Inserting the USB ModemRemoving the USB Modem Setting Up Service Windows Setting Up Service Windows To unlock your USB modem Activating and Using Sprint ServicePreactivated USB Modem Non-preactivated USB Modem Activation Wizard Non-preactivated USB Modem One Touch Activation Once the Activation Wizard is running If the Activation Wizard has not started automatically Data Provisioning Iota Page Using the USB Modem on a Windows Computer Page Your USB Modem The Basics To start Sprint Connection Manager Sprint Connection ManagerStarting Sprint Connection Manager Sprint Connection Manager Window Starting Sprint Connection Manager Automatically Mobile Broadband Window Show Start/end Hide Details GPS Receiver WindowLocation Information Hepe Window, select Enable Location Services Common items No device Connection States Mobile Broadband Window Connecting Searching for serviceInitializing Disconnected Device locked Device powered offConnected to Ndis Validating GPS Status GPS Receiver WindowSearching Acquired System Tray Connection States Attaching an External Antenna Sprint Location ServicesDetermining the Type of Coverage To use Sprint Location Services Select Menu Power Off Modem Your USB Modem The Basics Powering the USB Modem On and Off Expanding Sprint Connection Manager Select Menu Power On ModemControlling the Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Minimizing Sprint Connection Manager To restore Sprint Connection Manager when it is minimizedRestoring Sprint Connection Manager Exiting Sprint Connection Manager To launch a connection Launching a Sprint Power Vision or Sprint Vision Connection Roam Guard To permanently turn off the Roam Guard feature To turn on the Roam Guard featureAuto-launch upon Network Connection To specify which application to automatically launch Viewing the Amount of Data Transferred To end a connection Ending a ConnectionOnline Help Initial Lock Code Displaying Your Phone NumberSecurity To lock the USB modem immediately When the USB Modem Is LockedLocking the USB Modem To unlock the USB modem Locking upon Sprint Connection Manager StartupUnlocking the USB Modem To change the lock code Accessing LinksChanging the Lock Code Uninstalling the Sprint Connection Manager Software Sprint Connection Manager Menu System Tray Menu Menu Options Sprint Connection Manager Menu Updates DiagnosticsSettings Menu Item Description Alert Log System Tray Menu Changing Sprint Connection Manager Settings Changing Sprint Connection Manager Settings Settings Window General Settings Per month Check Now Check for software updates immediately Software updatesHave Sprint Connection Manager start automatically when Windows Windows starts Starts Sprint Mobile Broadband Settings To select GO automatically when ready, ensure that Enable When readyEnable To select Enable Network Adapter NDIS, ensure that GO 1XOnly Menu Item Description NetworkSprint Roam Only Sprint Location Services Settings Consent NMEA? on page 90 and When do I need to use NMEA? on Every time you use NMEA. For more information, see What isSpecify which mapping and search service for example Some mapping and search services may have data that is Click Test GPS Tools To view the Connection History Viewing the Connection HistoryTo sort the entries To export the entries to a text file To copy one or more entries Viewing AlertsTo delete all entries To delete one or more entries Select Device Info & Diagnostics Tools Running DiagnosticsTo access the Device Info & Diagnostics window Tools Updating the Software To update the softwareDisplaying System Information To display system information To display this window About Sprint Mobile Broadband Frequently Asked Questions Windows Frequently Asked Questions Windows How fast is the connection with Sprint Connection Manager? What is Sprint Connection Manager?If the connection is always on, am I always being billed? Can I connect to a dial-up account like AOL or EarthLink? What is LBS? What is enhanced Local Search? What is GPS?How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? Where can I use GPS? How do I use the enhanced Local Search feature?What is GPS User Plane? What is GPS Control Plane? Will GPS work when Privacy is set to ON? How do I enable/disable GPS?Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS? What is GPS Basic? Location-Based Services limitationsWhat GPS mode options are supported? What is a GPS application? What is GPS Premium?What is the difference between GPS Basic and GPS Premium? When do I need to use NMEA? What is NMEA? How do I start and stop NMEA? How do I configure my Nmea port?To start Nmea output To stop Nmea output, you have several options Troubleshooting Tips Windows Troubleshooting Tips Windows Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service PWR LED Goes Off and On, and Then Stays Red Cannot Connect to the Network Troubleshooting Tips Windows Unable to Prepare Data Services Could Not Prepare Data ServicesPage Installing and Using the USB Modem on a Mac 100 Installing and Using the Software on a Mac Computer 101 Installing and Using the Software on a Mac Computer Finder, choose Go Applications System Preferences Double-clickSoftware Update Click Check Now Installing and Using the Software on a Mac Computer 103 Installing the Software on a MacTo install the Watcher Lite software on your Mac computer Click Continue To install the drivers on your Mac computer Installing the DriversInstalling and Using the Software on a Mac Computer 105 Click Restart 106 USB Modem Activation and Provisioning Text/window Description/next action Displayed Device Not Activation AssistantActivated Window To activate your USB modem and account Installing and Using the Software on a Mac Computer 109 Icons and Text in Watcher Lite Connecting to the Sprint NetworkTo connect to the Sprint network To end your network connection Menu Options Installing and Using the Software on a Mac Computer 111Connect To use your USB modem, you must activate it To remove the USB modem from your Mac Sprint Service Areas Manage Your Account OnlineRemoving Your USB Modem Connect Button Is Unavailable Troubleshooting Tips MacInstalling and Using the Software on a Mac Computer 113 Frequently Asked Questions Can I connect to a dial-up account like AOL or EarthLink? Installing and Using the Software on a Mac Computer 115How fast is the connection with Sprint Connection Manager? 116 Technical Specifications Regulatory Information 118 Technical Specifications 119 Technical Specifications State Indicates Data LED Operation Radio Frequency and Electrical Specifications Software Specifications Mechanical Specifications Environmental Specifications Regulatory Information Regulatory Information 125 Regulatory Notices 126 Regulatory Information 127 Patents Copyright Trademarks Regulatory Information 129 Additional Information and UpdatesLimitation of Liability 130 Safety Information Terms & Conditions 132 Safety and Notices 133 Safety and NoticesImportant Notice Safety and Hazards Important Notice Safety and Hazards Terms and Conditions 135 Terms and Conditions Subscriber Agreement Services Covered By These Ts&Cs & Additional TermsBasic Definitions When You Don’t Have To Pay An Early Termination Fee When You Accept The AgreementOur Policies Term Commitments & Early Termination Fees Our Right To Change The Agreement & Your Related Rights Our Right To Suspend Or Terminate ServicesYour Right To Terminate Services Account Spending Limits ASL Credit Checks & Credit InformationDeposits & Returning Deposits Terms and Conditions 139 Coverage Where Your Device Will Work Restrictions On Using ServicesYour Device, Number & E-mail Address Caller ID Porting/Transferring Phone Numbers Terms and Conditions 141 About Data Services & ContentRoaming Account & Service Charges Pro-rating Unused Minutes Specific Terms & Restrictions On Using Data ServicesActivation & Miscellaneous Charges How We Calculate Your Charges For Billing Purposes Terms and Conditions 143 Your Payments Late Fees Your BillTaxes & Government Fees Surcharges Disputing Charges You Must Still Pay Undisputed Charges Protecting Our Network & ServicesYour Privacy Terms and Conditions 145 If Your Device Is Lost or Stolen Location Based ServicesOr Other Emergency Calls Disclaimer of Warranties You Agree We Are Not Responsible For Certain ProblemsYou Agree Our Liability Is Limited No Consequential Damages Terms and Conditions 147 Dispute Resolution Terms and Conditions 149 Exceptions To Our Agreement To Arbitrate Disputes No Trial By Jury No Class ActionsIndemnification Providing Notice To Each Other Under The Agreement Terms and Conditions 151 152 Glossary and Index 154 Glossary 155 Glossary Dormant Horizontal Estimated Position Error-Relates to GPS accuracy Glossary 157 LED VPN Index 159 Index Battery Disk space required Index 161 162 Index GPS Basic Windows only Index 163 164 Index Minus sign in Sprint Connection Manager Index 165 166 Index Index 167 StoppedworkingafterWindowsupgrade 168 Index Index 169 170 Index