26 Section 2C: Setting Up Service (Windows)
When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
vYour USB modem’s activation code (gives you access to configure the account)
vYour USB modem’s phone number (MDN)
vYour USB modem’s MSID (Mobile System ID) code, used for WLNP(Wireless
Local Number Portability) and to determine whether you are “home” or
“roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1. Ensure the USB modem is inserted, and SprintConnection Manager is
running. If Sprint Connection Manager is not running, select:
(Windows Vista or Windows XP) Start> All Programs> Sprint> Sprint Mobile
Broadband (Sierra).
(Windows 2000) Start> Programs> Sprint> Sprint Mobile Broadband (Sierra).
SprintConnection Manager should display “Disconnected.”
2. If SprintConnection Manager displays “Device locked,” unlock the USB
modem (page 57).
3. If SprintConnection Manager displays “Device powered off,” power the USB
modem on (page 40).
4. Start the Activation Wizard: select MENU> Settings> Sprint Mobile Broadband -
Sierra Wireless> ActivationWizard.
Once the Activation Wizard is running:
1. To begin activation of the USB modem, click Next.
2. Call Sprint at the appropriate phone number listed on the screen. Click Next.
3. Give the account representative your ESN (Electronic Serial Number) or MEID
(Mobile Equipment IDentifier) number as displayed by the Activation Wizard.
Enter the activation code provided by the account representative and
click Next.
4. Enter the phone number (no spaces or hyphens) and, if not the same value as
the phone number, the MSID value given by the account representative, and
then click Next.
A confirmation window will be displayed.
5. Confirm with the service representative that the information is correct. If it is,
click Yes. If it isn't, click No, and re-enter the information.