Sierra Wireless 595U Troubleshooting Tips (Windows)

92 Section 3F: Troubleshooting Tips (Windows)

Se ct ion 3 F

Troubleshooting Tips (Windows)

In This Section

lProblems, Causes, and Solutions

lGO Button Is Unavailable

lSearching for Service

lCannot Connect to the Network

lPWR LED Goes Off and On, and Then Stays Red

lSprintLocation Services Aren’t Working or Don’t Seem to Be Available

lCould Not Prepare Data Services

lUnable to Prepare Data Services

lSprintConnection Manager Stops Working After UpgradingWindows

This section helps you diagnose and solve common problems you may experience

while using your SprintMobile Broadband USB modem and the SprintConnection

Manager software on a Windows computer.

Contents

Main Table of Contents Page Page Page Page Welcome to Sprint Welcome and thank you for choosing Sprint. Introduction Page Page Se ct io n 1 A Introducing the SprintMobile Broadband USB Modem Your SprintMobile Broadband USB Modem CDMA Networks One Touch Activation Package Contents Care and Maintenance About This Guide Getting Started With Your USB Modem System Requirements High Encryption Requirements (Windows) If you are running Windows2000 with Internet Explorer If you are running Windows2000 with Netscape Communicator The USB Modem Software Getting Help Visiting the Sprint Web Site Contacting Sprint Customer Service Troubleshooting Page Page Page Installing the Software on a Windows Computer Page Page Page Inserting and Removing the USB Modem Inserting the USB Modem Removing the USB Modem Se ct ion 2 C Setting Up Service (Windows) Activating and Using Sprint Service Preactivated USB Modem Non-preactivated USB Modem: One Touch Activation Non-preactivated USB Modem: Activation Wizard Before you call Sprint, have these things ready: Stepping Through the Activation Wizard Data Provisioning (IOTA) Page Page Page Se ct io n 3 A Your USB Modem: The Basics Sprint Connection Manager Starting SprintConnection Manager Starting SprintConnection Manager Automatically Sprint Connection Manager Window Mobile Broadband Window GPS Receiver Window Page Common items Connection States (Mobile Broadband Window) No device Page Page GPS Status (GPS Receiver Window) OFF Validating Searching Acquired System Tray Connection States Determining the Type of Coverage Attaching an External Antenna Sprint Location Services Page Powering the USB Modem On and Off Controlling the SprintConnection Manager Window Expanding SprintConnection Manager Page Page Minimizing SprintConnection Manager Restoring SprintConnection Manager Exiting SprintConnection Manager Launching a SprintPower Vision or SprintVision Connection Roam Guard Auto-launch upon Network Connection Viewing the Amount of Data Transferred Ending a Connection Online Help Displaying Your Phone Number Security Initial Lock Code When the USB Modem Is Locked Locking the USB Modem Locking upon Sprint Connection Manager Startup Unlocking the USB Modem Changing the Lock Code Accessing Links Uninstalling the SprintConnection Manager Software Menu Options Sprint Connection Manager Menu Page System Tray Menu Changing SprintConnectionManager Settings Settings Window Page Page Page Page Page Page Page Page Se ct ion 3 D Tools Viewing the Connection History Viewing Alerts Running Diagnostics Page Displaying System Information Updating the Software About Sprint Mobile Broadband Se ct ion 3 E Frequently Asked Questions (Windows) Page Page Page What is GPS? What is enhanced Local Search? How do I get the enhanced Local Search feature? Where do I find the enhanced Local Search feature? Page How do I enable/disable GPS? Will GPS work when Privacy is set to ON? Can I use Sprint Location Services if I have enabled NDIS? Do I need a GPS subscription to use GPS? Location-Based Services limitations What GPS mode options are supported? What is GPS Basic? Page What is NMEA? How do I configure a GPS application to use my GPS-capable device? When do I need to use NMEA? How do I start and stop NMEA? How do I configure my NMEA port? Se ct ion 3 F Troubleshooting Tips (Windows) Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network PWR LED Goes Off and On, and Then Stays Red Sprint Location Services Arent Working or Dont Seem to Be Available Could Not Prepare Data Services Unable to Prepare Data Services Sprint Connection Manager Stops Working After UpgradingWindows Page Page Page Se ct io n 4 A Installing and Using the Software on a Mac Computer Page Installing the Software on a Mac Page Installing the Drivers Page USB Modem Activation and Provisioning Activation Assistant Before you call Sprint, have these things ready: Page Connecting to the Sprint Network Icons and Text in WatcherLite Menu Options Attaching an External Antenna Removing Your USB Modem Sprint Service Areas Manage Your Account Online Troubleshooting Tips (Mac) Connect Button Is Unavailable Searching for Service Frequently Asked Questions Page Page Page Page Se ct io n 5 A Technical Specifications LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications Se ct io n 5 B Regulatory Information Regulatory Notices Page Page Trademarks Copyright Limitation of Liability Additional Information and Updates Page Page Page Safety and Notices Important Notice Safety and Hazards Page Subscriber Agreement General Terms and Conditions of Services Basic Definitions The Subscriber Agreement Services Covered By These Ts&Cs & Additional Terms Our Policies When You Accept The Agreement Term Commitments & Early Termination Fees When You Dont Have To Pay An Early Termination Fee Our Right To Change The Agreement & Your Related Rights Our Right To Suspend Or Terminate Services Your Ability To Change Services & When Changes Are Effective Your Right To Terminate Services Credit Checks & Credit Information Account Spending Limits (ASL) Deposits & Returning Deposits Restrictions On Using Services Your Device, Number & E-mail Address; Caller ID Porting/Transferring Phone Numbers Coverage; Where Your Device Will Work Roaming About Data Services & Content Specific Terms & Restrictions On Using Data Services Activation & Miscellaneous Charges Account & Service Charges; Pro-rating; Unused Minutes How We Calculate Your Charges For Billing Purposes Page Your Bill Your Payments; Late Fees Taxes & Government Fees Surcharges Disputing Charges - You Must Still Pay Undisputed Charges Protecting Our Network & Services Your Privacy Location Based Services 911 Or Other Emergency Calls If Your Device Is Lost or Stolen Disclaimer of Warranties You Agree We Are Not Responsible For Certain Problems You Agree Our Liability Is Limited - No Consequential Damages. DISPUTE RESOLUTION Exceptions To Our Agreement To Arbitrate Disputes No Class Actions No Trial By Jury Indemnification Providing Notice To Each Other Under The Agreement Other Important Terms Page Page Page Page Glossary Page Page Page Index 159 Index 160 Index Index 161 162 Index Index 163 164 Index Index 165 166 Index Index 167 168 Index Index 169 170 Index