SMC Networks SMC8013WG manual APPENDIX B Troubleshooting

APPENDIX B Troubleshooting

This appendix describes common problems you may encounter and possible solutions to them.

B.1 Verify you are connected to the Wireless Cable Modem Gateway

If you are unable to access the Gateway’s web-based administration pages, then you may not be properly connected or configured. The screen shots in this section were taken on a Windows 2000 machine, but the same steps will apply to Windows 95/98/Me/XP.

To determine your TCP/IP configuration status, please follow the steps below:

1.Click [Start] then choose [Run]

2.Type “cmd” or “command” (without the quotes) to open a DOS prompt.

3.In the DOS window, type “ipconfig” and verify the information that is displayed.

4.If you computer is setup for DHCP, then your TCP/IP configuration should be similar to the information displayed:

•IP Address: 10.1.10.X (x is number between 100 and 199)

•Subnet: 255.255.255.0

•Gateway: 10.1.10.1

If you have an IP address that starts with 169.254.XXX.XXX then see section A.2.

If you have another IP address configured, see section A.3.

B.2 I am getting an IP Address that starts with 169.254.XXX.XXX

If you are getting this IP Address, then you need to check that you are properly connected to the EZ Connect™ Wireless Cable Modem Gateway.

Confirm that you have a good link light on the Gatway’s port to which this computer is connected. If not, please try another cable.

If you have a good link light, please open up a DOS window as described in section A.1 and type “ipconfig /renew” (without the quotes)

If you are still unable to get an IP Address from the Wireless Cable Modem Gateway, reinstall your network adapter. Please refer to your adapter manual for instructions.