Troubleshooting | Norton Abrasives 8 guide

A P P E N D I X B

Troubleshooting

This appendix includes the following information:

• General Troubleshooting

Freeing Memory to Run PartitionMagic under DOS

Assigning a CD-ROM Drive Letter

Using PartitionMagic With a SCSI Hard Disk

PqRP Partitions

Merging Partitions with Different NTFS Version Numbers Resolving Check Errors

Resolving Partition Table Errors

Partition Tables and Viruses

Partition Will Not Boot After Resizing

•Generating Diagnostic Reports with PartitionInfo

•Error Messages and Solutions

•Exit Code 12

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Norton Abrasives 8 manual Troubleshooting

Contents

PartitionMagic Copyright Notice Norton PartitionMagic User Guide Iii Page Page Page Table of Contents Completing Advanced Disk Operations Using PartitionMagic Utilities Index New Features What Is PartitionMagic? Introduction This chapter includes the following information Getting Started Operating System Minimum RAM Minimum Processor Installing PartitionMagic under WindowsPartitionMagic System Requirements Creating Rescue Disks Click Tools Create Rescue Disks on the menu bar To create rescue Disks from Do thisClick Start Programs Norton PartitionMagic PartitionMagic 8.0 Tools Create Rescue Disks PartitionMagic Disk Before Running PartitionMagic Running PartitionMagic from Rescue Disks Running PartitionMagic Switch Description Command Line Switches Click General Set Password. The Set Password dialog appears Setting a Password for PartitionMagic Click General Set Password Uninstalling PartitionMagicEntering a Password Changing a PasswordPage PartitionMagic Basics Disk Map PartitionMagic Main Window Partition List Rescue Disk Main Window PartitionMagic Process Overview Removable Media Support USB, USB2, and FireWire SupportSelecting a Hard Disk and Partition Dynamic Disks Selecting an OperationUndoing an Operation Applying Changes to Your System Viewing Pending Operations Extendedx Applying Changes in Windows vs. Boot ModeSupported File Systems Partition Type Description Extended Changing PartitionMagic Preferences Skip Bad Sector Checks Allow 64K FAT Clusters for Windows NT/Windows 2000/XP Set as Read-Only for PartitionMagic Using International Keyboards Getting Help Defragmenting a Hard Drive Product Demonstrations Context-Sensitive HelpReadme File Page Managing Partitions Browsing Partitions Integrity Checks Click Partition Resize/Move Resizing and Moving PartitionsClick Partition Browse Resize/Move Partition dialog appears Resize To do this Do this Move Managing Partitions Scenario Resizing a Logical Partition Larger Click Partition Create Creating Partitions Create Partition dialog appears Linux Ext2, Linux Ext3, and Linux Swap are used by Linux Managing Drive Letter Changes Creating Bootable Partitions Installing a New Operating System Scenario 1 Creating a Primary Partition for Windows NT Size Type Create a logical FAT partition on Disk Scenario 3 Creating Linux Logical Partitions Create As Choose Logical Partition Type Select Linux Swap Deleting Partitions Click Partition Undelete Undeleting PartitionsClick Partition Delete Click Delete or Delete and Secure Erase Restrictions on Undeleting Partitions Click Partition Label Changing Partition Labels Click Partition Format Formatting PartitionsCopying Partitions Click Partition Copy Checking Partitions for Errors Severity Description Click Partition Merge Merging Partitions Merge Adjacent Partitions dialog appears Click Partition Split Splitting Partitions Norton PartitionMagic Click Partition Properties Getting Information About Partitions Cluster Waste Partition Properties dialog appearsUsage File System-Specific Info Pages Scanning a Disk for ErrorsCurrent Cluster Size in bytes or kilobytes Partition Info Click Start Defragmenting Drives Completing Advanced Disk Operations Changing a Drive Letter Retesting Bad Sectors Click Partition Advanced Hide Partition or Unhide Partition Hiding and Unhiding PartitionsClick Partition Advanced Bad Sector Retest Click Partition Advanced Resize Root Resizing the Root Directory Setting an Active Partition Click Partition Advanced Resize Clusters Resizing ClustersClick Partition Advanced Set Active on the context menu Set Active Partition dialog appears Norton PartitionMagic Default Cluster Sizes Converting Partitions Click Partition Convert Procedure for Converting Partitions Converting FAT Partitions to Ntfs Converting FAT Partitions to FAT32 Converting FAT32 Partitions to Ntfs Converting FAT32 Partitions to FAT Converting Ntfs Partitions to FAT or FAT32 Converting FAT/FAT32 Partitions to 4K Aligned Restrictions on Converting Ntfs Partitions to FAT or FAT32 Error Ntfs Information Lost When Converting to FAT or FAT32 On the toolbar Partition Convert Converting Partitions to Logical or Primary Norton PartitionMagic Page Using Wizards Applying Changes OverviewRunning Wizards Create New Partition Wizard Resize a Partition Wizard Create Backup Partition WizardInstall Another Operating System Wizard Copy Partition Wizard Redistribute Free Space WizardMerge Partitions Wizard Using PartitionMagic Utilities Changing Drive Letter References with DriveMapper Changing Drive Letters in the Correct Order Switching between Bootable Partitions with PQBootUsing DriveMapper With Multiple Operating Systems PQBoot for Windows PQBOOTX.EXE PQBoot for DOS Running PQBoot for DOS with Command Line Switches BootMagic Getting Started BootMagic System Requirements Supported Operating Systems Installing BootMagic Installing BootMagic on an Ntfs System Click General Apply Changes Creating a BootMagic Rescue Disk Getting Help Configuring BootMagic Click Properties Click the Visible Partitions tab Configuring BootMagic to Work on an Ntfs System Click Save Exit Setting BootMagic PasswordsAdding an Operating System to the BootMagic Menu BootMagic Menu Item Properties dialog appears Removing an Item from the BootMagic Menu Modifying a Menu Item’s Properties Setting a Default Operating SystemBooting from a Second Hard Disk Click Set as Default Disabling BootMagic Setting the Startup Delay Troubleshooting Using the BootMagic MenuUsing BootMagic to Install Operating Systems Ntfs System on Page This appendix includes the following information Using PartitionMagic With Other Programs Click Restart Your Computer Norton UtilitiesNorton Disk Doctor DriveSpace and DriveSpace Disk Compression UtilitiesNorton AntiVirus Norton SystemWorks Virus Protection Software Operating System Boot Utilities GoBack Drive Overlay ProgramsSoundBlaster Defragmenting Software Troubleshooting Freeing Memory to Run PartitionMagic under DOS General Troubleshooting Click the Device Manager tab On the toolbar, click Start Settings Control PanelAssigning a CD-ROM Drive Letter Select File Exit Using PartitionMagic With a Scsi Hard Disk Merging Partitions with Different Ntfs Version Numbers Resolving Check ErrorsPqRP Partitions Partition Tables and Viruses Resolving Partition Table Errors Partition Will Not Boot After Resizing Generating Diagnostic Reports with PartitionInfo To do this Do this Miscellaneous Errors Error Messages and SolutionsGenerating Diagnostic Reports with PARTINFO.EXE Disk Access Errors #45 CRC error in data #98 Hibernate Windows 2000/XP #99 Hibernate Windows Me Partition Table Errors See error #105 See error #111 #117 Partition’s drive letter cannot be identified Check Errors Batch Errors User Interaction Errors #963 Selected operation is currently invalid #974 Root size specified was not in the valid range Ntfs Check Errors #1513 Bad attribute position in file record An external file record has an external attribute list #1604 File’s parent does not contain the file 133 FAT Check Errors Now enter the following command Run ScanDisk or Chkdsk to fix this error Exit Code BootMagic ErrorsOperating System Errors over 10,000 137 Page Customer service Service and Support Solutions Support for old and dis versions Technical supportSubscription policy Europe, Middle East, and Africa Worldwide service and support Service and support officesNorth America Australia and New Zealand Appendix C Service and Support Solutions Numerics Index Index 145 Ntfs 147 System supports FAT32 22 SystemWorks 149