1Download the head.zip file from

ftp.symantec.com/public/english_us_canada/tools/pq/utilities/ , and unzip it to a folder on your hard disk.

2Bring up a command prompt, change to the folder where you unzipped the head.zip file, and type MBRutil /SH=head0.dat.

This creates a backup of the first head (head 0) of your hard drive, which you can restore if something goes wrong when you run the Wipetrk.exe program. NOTE: The command to restore the first head is MBRutil /RH=head0.dat.

3At the command line, type Wipetrk.

This clears out everything on your hard drive between bytes 512 and 32255 (the location of the data that is causing exit code 12).

If this does not resolve your issue, you should run PartitionMagic from rescue diskettes.

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