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Appendix C Service and Support Solutions
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Troubleshooting
Install
Error codes
Checking Partitions for Errors
Setting the Startup Delay
Configuring BootMagic
Command Line Switches
Create Backup Partition Wizard
Setting an Active Partition
What is
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Appendix C: Service and Support Solutions
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Contents
PartitionMagic
Norton PartitionMagic User Guide
Copyright Notice
Iii
Page
Page
Page
Table of Contents
Completing Advanced Disk Operations
Using PartitionMagic Utilities
Index
What Is PartitionMagic?
New Features
Introduction
Getting Started
This chapter includes the following information
Operating System Minimum RAM Minimum Processor
Installing PartitionMagic under Windows
PartitionMagic System Requirements
Creating Rescue Disks
To create rescue Disks from Do this
Click Start Programs Norton PartitionMagic
PartitionMagic 8.0 Tools Create Rescue Disks
Click Tools Create Rescue Disks on the menu bar
Before Running PartitionMagic
PartitionMagic Disk
Running PartitionMagic
Running PartitionMagic from Rescue Disks
Command Line Switches
Switch Description
Setting a Password for PartitionMagic
Click General Set Password. The Set Password dialog appears
Uninstalling PartitionMagic
Entering a Password
Changing a Password
Click General Set Password
Page
PartitionMagic Basics
PartitionMagic Main Window
Disk Map
Rescue Disk Main Window
Partition List
Process Overview
PartitionMagic
Removable Media Support
USB, USB2, and FireWire Support
Selecting a Hard Disk and Partition
Dynamic Disks
Selecting an Operation
Undoing an Operation
Viewing Pending Operations
Applying Changes to Your System
Applying Changes in Windows vs. Boot Mode
Supported File Systems
Partition Type Description Extended
Extendedx
Changing PartitionMagic Preferences
Allow 64K FAT Clusters for Windows NT/Windows 2000/XP
Skip Bad Sector Checks
Using International Keyboards
Set as Read-Only for PartitionMagic
Defragmenting a Hard Drive
Getting Help
Product Demonstrations
Context-Sensitive Help
Readme File
Page
Managing Partitions
Integrity Checks
Browsing Partitions
Click Partition Resize/Move
Resizing and Moving Partitions
Click Partition Browse
Resize/Move Partition dialog appears
To do this Do this Move
Resize
Managing Partitions
Scenario Resizing a Logical Partition Larger
Creating Partitions
Click Partition Create
Create Partition dialog appears
Linux Ext2, Linux Ext3, and Linux Swap are used by Linux
Managing Drive Letter Changes
Creating Bootable Partitions
Installing a New Operating System
Scenario 1 Creating a Primary Partition for Windows NT
Size Type
Create a logical FAT partition on Disk
Create As Choose Logical
Scenario 3 Creating Linux Logical Partitions
Deleting Partitions
Partition Type Select Linux Swap
Undeleting Partitions
Click Partition Delete
Click Delete or Delete and Secure Erase
Click Partition Undelete
Restrictions on Undeleting Partitions
Changing Partition Labels
Click Partition Label
Click Partition Format
Formatting Partitions
Copying Partitions
Click Partition Copy
Checking Partitions for Errors
Severity Description
Merging Partitions
Click Partition Merge
Merge Adjacent Partitions dialog appears
Splitting Partitions
Click Partition Split
Norton PartitionMagic
Getting Information About Partitions
Click Partition Properties
Cluster Waste
Partition Properties dialog appears
Usage
Scanning a Disk for Errors
Current Cluster Size in bytes or kilobytes
Partition Info
File System-Specific Info Pages
Click Start
Defragmenting Drives
Completing Advanced Disk Operations
Retesting Bad Sectors
Changing a Drive Letter
Click Partition Advanced Hide Partition or Unhide Partition
Hiding and Unhiding Partitions
Click Partition Advanced Bad Sector Retest
Resizing the Root Directory
Click Partition Advanced Resize Root
Setting an Active Partition
Resizing Clusters
Click Partition Advanced Set Active on the context menu
Set Active Partition dialog appears
Click Partition Advanced Resize Clusters
Norton PartitionMagic
Default Cluster Sizes
Converting Partitions
Procedure for Converting Partitions
Click Partition Convert
Converting FAT Partitions to FAT32
Converting FAT Partitions to Ntfs
Converting FAT32 Partitions to FAT
Converting FAT32 Partitions to Ntfs
Converting FAT/FAT32 Partitions to 4K Aligned
Converting Ntfs Partitions to FAT or FAT32
Restrictions on Converting Ntfs Partitions to FAT or FAT32
Ntfs Information Lost When Converting to FAT or FAT32
Error
Converting Partitions to Logical or Primary
On the toolbar Partition Convert
Norton PartitionMagic
Page
Using Wizards
Overview
Running Wizards
Create New Partition Wizard
Applying Changes
Resize a Partition Wizard
Create Backup Partition Wizard
Install Another Operating System Wizard
Copy Partition Wizard
Redistribute Free Space Wizard
Merge Partitions Wizard
Using PartitionMagic Utilities
Changing Drive Letter References with DriveMapper
Changing Drive Letters in the Correct Order
Switching between Bootable Partitions with PQBoot
Using DriveMapper With Multiple Operating Systems
PQBoot for Windows
PQBoot for DOS
PQBOOTX.EXE
Running PQBoot for DOS with Command Line Switches
BootMagic
BootMagic System Requirements
Getting Started
Installing BootMagic
Supported Operating Systems
Installing BootMagic on an Ntfs System
Creating a BootMagic Rescue Disk
Click General Apply Changes
Configuring BootMagic
Getting Help
Configuring BootMagic to Work on an Ntfs System
Click Properties Click the Visible Partitions tab
Click Save Exit
Setting BootMagic Passwords
Adding an Operating System to the BootMagic Menu
Removing an Item from the BootMagic Menu
BootMagic Menu Item Properties dialog appears
Setting a Default Operating System
Booting from a Second Hard Disk
Click Set as Default
Modifying a Menu Item’s Properties
Setting the Startup Delay
Disabling BootMagic
Troubleshooting
Using the BootMagic Menu
Using BootMagic to Install Operating Systems
Ntfs System on
Page
Using PartitionMagic With Other Programs
This appendix includes the following information
Click Restart Your Computer
Norton Utilities
Norton Disk Doctor
Disk Compression Utilities
Norton AntiVirus
Norton SystemWorks
DriveSpace and DriveSpace
Operating System Boot Utilities
Virus Protection Software
GoBack
Drive Overlay Programs
SoundBlaster
Defragmenting Software
Troubleshooting
General Troubleshooting
Freeing Memory to Run PartitionMagic under DOS
Click the Device Manager tab
On the toolbar, click Start Settings Control Panel
Assigning a CD-ROM Drive Letter
Using PartitionMagic With a Scsi Hard Disk
Select File Exit
Merging Partitions with Different Ntfs Version Numbers
Resolving Check Errors
PqRP Partitions
Resolving Partition Table Errors
Partition Tables and Viruses
Generating Diagnostic Reports with PartitionInfo
Partition Will Not Boot After Resizing
To do this Do this
Miscellaneous Errors
Error Messages and Solutions
Generating Diagnostic Reports with PARTINFO.EXE
Disk Access Errors
#45 CRC error in data
Partition Table Errors
#98 Hibernate Windows 2000/XP #99 Hibernate Windows Me
See error #105
See error #111
#117 Partition’s drive letter cannot be identified
Check Errors
Batch Errors
User Interaction Errors
#963 Selected operation is currently invalid
#974 Root size specified was not in the valid range
Ntfs Check Errors
#1513 Bad attribute position in file record
An external file record has an external attribute list
#1604 File’s parent does not contain the file
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Now enter the following command
FAT Check Errors
Run ScanDisk or Chkdsk to fix this error
Exit Code
BootMagic Errors
Operating System Errors over 10,000
137
Page
Service and Support Solutions
Customer service
Support for old and dis versions
Technical support
Subscription policy
Worldwide service and support Service and support offices
North America
Australia and New Zealand
Europe, Middle East, and Africa
Appendix C Service and Support Solutions
Index
Numerics
Index
145
Ntfs
147
System supports FAT32 22 SystemWorks
149
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