Troubleshooting

If you have additional questions, service needs, or technical assistance related to the use of your Sony TV, please visit our website or call one of the following numbers:

http://www.sony.com/TVsupport

1-877-899-SONY(7669) in Canada

Remote Control

Problem

Possible Remedies

Remote control does not

❏ The batteries could be weak. Replace the batteries.

operate

❏ Check the orientation of the batteries.

 

❏ Press TV (FUNCTION) once, and the TV indicator lights up. You may have

 

inadvertently pressed SAT/CABLE (FUNCTION), which changes the remote

 

control to SAT or CABLE mode.

 

❏ Make sure this unit’s power cord is connected securely to the wall outlet.

 

❏ Florescent lamps can interfere with your remote control operation; try turning off

 

the florescent lamps.

 

❏ Keep the remote control sensor area clear from obstacles.

 

❏ If the "High Temperature Warning" message appears, turn off the TV and wait

 

until the TV's projection lamp cools down (approximately 5 minutes). If the

 

remote control still does not work, make sure to dust the ventilation slots on the

 

rear of the TV and the cooling fan to provide adequate ventilation around the TV.

 

 

Cannot change channels with

❏ If you are using the TV to change channels, first press TV (FUNCTION) once,

the remote control

and the TV indicator lights up.

 

❏ If you are using another device to change channels, be sure you have not

 

inadvertently switched your TV from the channel 3 or 4 setting.

 

❏ If you are using another device to change channels, be sure to press FUNCTION

 

for that device. For example, if you are using your cable box to change channels,

 

be sure to press SAT/CABLE (FUNCTION) once, and the SAT/CABLE indicator

 

lights up.

Information Other

Remote control does not operate non-Sony video equipment

❏If you replaced the batteries to the remote recently, the code numbers for the video equipment may need to be reset.

❏There may be more than one code for the equipment that you are attempting to operate.

❏There is a possibility that some non-Sony equipment cannot be operated by your Sony TV remote. You may need to use the equipment’s original remote control.

Picture

Problem

Possible Remedies

No picture (screen not lit), no sound

❏If your TV does not turn on and a red light keeps flashing, your TV may need service. Call your local Sony Service Center.

❏Make sure the power cord is plugged in.

❏Press POWER on the front of the TV.

❏Press TV/VIDEO to cycle through the connected video sources.

❏Try another channel; it could be station trouble.

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