— Troubleshooting —

Types of trouble and corrective action

If you run into problems using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer or local authorised Sony service facility. If “C:ss:ss” appears on the LCD display, the self-diagnosis display function is working. See page 123.

During recording

Symptom

Cause and/or Corrective Actions

Pressing START/STOP or PHOTO

• The mode dial is set to

(Play/Edit).

does not record movies/still images.

c Set it to

 

 

 

(Movie) or

(Still). (page 29, 34)

 

 

 

 

 

 

 

 

 

 

•The disc has run out of space.

cUse a new disc or format the disc. (DVD-RW only, page 72)

•The disc has been finalised.

cUnfinalise the disc (DVD-RW only) or use a new disc. (page 70)

•Shooting by swapping movies and still images frequently reduces the remaining capacity of the disc and may prevent you from shooting movies.

•The copyright-protected movie cannot be dubbed on your camcorder.

The power goes off.

• Your camcorder powered by the battery pack turns off for

 

more than 5 minutes with no operations performed.

 

c Slide the POWER switch to OFF (CHG) and then to ON.

 

c Set [A. SHUT OFF] to [NEVER] in (SETUP) in the

 

SETUP display. (page 113)

• The battery pack is exhausted or nearly exhausted. c Install a charged battery pack. (page 15)

The image on the viewfinder screen is not clear.

•The viewfinder is not extended. c Extend the viewfinder. (page 25)

•The viewfinder lens is not adjusted.

cAdjust the viewfinder lens. (page 25)

SteadyShot does not work.

• [STEADYSHOT] is set to [OFF] in

(CAMERA SET) in

 

the SETUP display.

 

cSet it to [ON]. (page 110)

Autofocus does not work.

• The setting is set to manual focus.

 

c Press FOCUS to set the autofocus. (page 49)

 

• Shooting conditions are not suitable for autofocus.

 

c Adjust the focus manually. (page 49)

The picture does not appear in the

• The LCD screen is open.

viewfinder.

c Close the LCD screen. (page 19)

A vertical band appears when you

• The contrast between the subject and background is too

shoot a subject such as lights or a

high. This is not a malfunction.

candle flame against a dark

 

background.

 

A vertical band appears when you shoot a very bright subject.

•This is not a malfunction.

Some tiny white, red, blue or green spots appear on the display.

•Super NightShot or Colour Slow Shutter is activated. This is not a malfunction.

116-GB