Troubleshooting
b Note
• Deleting anything other than [USB Composite Device], [USB Audio Device], and [Composite USB Device] may cause malfunction of your computer.
,continued

Symptom

Cause and/or Corrective Actions

 

 

 

 

 

 

 

 

For TRV270E/285E:

For Windows 2000

 

 

The image does not appear on the

Log on as Administrators.

 

 

screen of the Windows computer

1

Check that your camcorder is connected to a computer.

 

 

when using the USB cable.

 

 

 

 

 

 

2

Right-click [My Computer], then click [Properties].

 

 

 

 

 

 

 

 

 

 

 

The [System Properties] screen appears.

 

 

 

 

 

3

Click the [Hardware] tab.

 

 

 

 

 

4

Click [Device Manager].

 

 

 

 

 

5

Click [View], then click [Devices by type].

 

 

 

 

 

6

If devices below are already installed, right-click them,

 

 

 

 

 

 

then click [Uninstall] to delete them.

 

 

 

 

 

 

For copying and viewing pictures recorded on a

 

 

 

 

 

 

tape

 

 

 

 

 

 

• [USB Composite Device] in the [Universal Serial Bus

 

 

 

 

 

 

Controller] folder

 

 

 

 

 

 

• [USB Audio Device] in the [Sound, video and game

 

 

 

 

 

 

controller] folder

 

 

 

 

 

 

• [Composite USB Device] in the [Other devices] folder

 

 

 

 

 

7

When the [Confirm Device Removal] screen appears,

 

 

 

 

 

 

click [OK].

 

 

 

 

 

8

Turn off the power of your camcorder, disconnect the

 

 

 

 

 

 

USB cable, then restart the computer.

 

 

 

 

 

9

Place the CD-ROM in the disc drive of your computer.

 

 

 

 

 

10

Follow the steps below and try to install the USB driver

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

 

again.

 

 

 

 

 

1 Double-click [My Computer].

 

 

 

 

 

2 Right-click [PICTUREPACKAGE] (Disc drive)*.

 

 

 

 

 

* Drive names (such as (E:)) may vary depending on the computer.

 

 

 

 

 

3 Click [Open].

 

 

 

 

 

4 Double-click [Driver].

 

 

 

 

 

5 Double-click [Setup.exe].

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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