Symptom | Check | Cause/Solutions |
The printer | • Is there an | cIf there is an |
driver cannot be | program or other | program running on the system, exit it |
installed. | program running on | and then start installing the driver. |
| the system? |
|
|
|
|
| • Did you log onto | cTo install the driver in Windows XP/ |
| Windows XP/2000 | 2000 Professional, log onto Windows |
| Professional using an | using an Administrator user account. |
| Administrator user |
|
| account? |
|
|
|
|
The printer does |
| c If there is no trouble displayed on the |
not respond to |
| Windows desktop, check the printer’s |
the printing |
| LCD screen. |
order from the |
| If the printer shows trouble, do the |
PC. |
| following: |
|
| 1. Turn off the 1 (on/standby) switch |
|
| then turn it on again. |
|
| 2. Disconnect the power cable, wait for 5 |
|
| to 10 seconds, and then connect the |
|
| cable again. |
|
| 3. Restart your computer. |
|
| If these do not solve the problem, consult |
|
| with your Sony dealer or service |
|
| facilities. |
|
|
|
| • Is an error message | c Remove the USB cable and then connect |
| displayed stating that | it again. |
| an error was detected |
|
| in output of documents |
|
| via USB? |
|
|
|
|
An image is | • Are you using an | c When using an application other than the |
printed with | application software | Picture Motion Browser, an image might |
borders even if I | other than Picture | be printed with borders even if you select |
set “Borders” to | Motion Browser? | borderless print. If this occurs, do either |
“No”. |
| of the following to print an image |
|
| without borders: |
|
| – When you can set print range with an |
|
| application, set an image to be printed |
|
| fully in the print range even if it is |
|
| printed over the range. |
|
| – Set a larger value in the “Enlarge/ |
|
| Reduce” text box in the “Paper/ |
|
| Output” tab of the “Sony |
|
| Properties” dialog box. (.page 56) |
|
|
|
Troubleshooting