Symptom

Cause

Solution

You have deleted the

• Once you have deleted a file, you cannot restore

p The write-protect switch on the “Memory Stick” will prevent

image by mistake.

it.

you from deleting images by mistake (page 96).

 

 

 

The resizing function

• Movie (MPEG movie)/Clip Motion/Multi Burst

—

does not work.

files cannot be resized.

 

 

 

 

You cannot display a print

• Print marks cannot be attached to movie (MPEG

—

mark.

movie)/Clip Motion files.

 

 

 

 

Computers

Symptom

Cause

Solution

 

 

You do not know whether

—

p Check “Recommended computer environment” (page 41).

 

 

or not your OS can be

 

 

 

 

used with the camera.

 

 

 

 

 

 

 

 

 

You cannot install the

—

p In Windows 2000, log on as Administrator (authorized

 

 

USB driver.

 

Administrators) (page 42).

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 15).

 

 

recognize your camera.

• The battery level is too low.

p Use the AC power adaptor (supplied) (page 14).

 

 

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 44).

 

Troubleshooting

 

keyboard, the mouse, and your camera.

p Disconnect the USB cable, and securely connect it again. Make

 

 

• The USB cable is not connected securely.

 

 

 

 

sure that “USB MODE” is displayed on the LCD screen

 

 

 

 

(page 44).

 

 

 

• [USB CONNECT] is set to [PTP] in the SET UP

p Set it to [NORMAL] (pages 52, 94).

 

 

 

settings.

 

 

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for those connected to the

 

 

 

connected to other equipment besides the

keyboard, the mouse, and your camera.

 

 

 

• The USB driver is not installed.

p Install the USB driver (page 42).

 

 

 

 

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

 

 

 

 

device because you connected the camera and

then install the USB driver (pages 42, 46).

 

 

 

your computer with the USB cable before you

 

 

 

 

installed the “USB Driver” from the supplied

 

 

 

 

CD-ROM.

 

 

 

 

 

 

 

 

83