Symptom

Cause

Solution

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 16).

 

 

recognize your camera.

• The battery level is low.

p Use the AC Adaptor (page 15).

 

 

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 86).

 

 

 

• The USB cable is not connected firmly.

p Disconnect the USB cable from both the computer and the USB

 

 

 

 

cradle, and connect it again firmly. Make sure that “USB Mode”

 

 

 

 

is displayed on the LCD screen (page 86).

 

 

 

• The camera is not properly installed to the USB

p Properly install the camera (page 10).

 

 

 

cradle.

 

 

 

 

• [USB Connect] is set to [PTP] or [PictBridge]on

p Set it to [Normal] (pages 44 and 115).

 

 

 

the Setup screen.

 

 

 

 

• The USB connectors on your computer are

p Disconnect all equipment other than the keyboard, the mouse

 

 

 

connected to other equipment besides the

and the USB cradle from the USB connectors.

 

 

 

keyboard, the mouse and the USB cradle.

 

 

 

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

 

 

computer.

through a USB hub or other device.

 

 

 

• The USB driver is not installed.

p Install the USB driver (page 83).

 

 

 

• Your computer does not properly recognize the

p Delete the incorrectly recognized device from your computer

 

 

 

device because you connected the camera and

(page 89), then install the USB driver (page 83).

 

 

 

your computer with the USB cable before you

 

 

 

 

installed the “USB Driver” from the CD-ROM

 

 

 

 

(supplied).

 

 

 

 

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the USB

 

 

 

computer.

cable (page 86).

 

Troubleshooting

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 88, 89

 

 

 

 

 

your OS.

and 93).

 

 

 

—

p If you use the “Image Transfer” software, see page 87.

 

 

 

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

 

 

software, click on HELP.

 

 

 

 

 

 

 

After making a USB

—

p Select [Launch Image Transfer automatically when your

 

 

connection, “Image

 

camera, etc., is connected.] at [Basic] setting (page 88).

 

 

 

 

Transfer” does not

—

p Make a USB connection when the computer is turned on

 

 

automatically start.

 

(page 86).

 

 

 

 

 

 

 

The image cannot be

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

played back on a

 

software, click on HELP.

 

 

computer.

—

p Consult the computer or software manufacturer.

 

 

 

 

 

 

 

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