Other Information

Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

Problem

Possible Remedies

 

 

 

No picture

Make sure the projection TV’s power cord is connected securely to the wall outlet.

(screen not lit),

Push the power button on the front of the projection TV.

no sound

Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,

 

 

and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.

 

Try another channel. It could be station trouble.

 

The Parental Control feature is activated (see “Using the Parent Menu” on page

 

 

60).

 

If your projection TV does not turn on, and a red light keeps flashing, your

 

 

projection TV may need service. Call your local Sony Service Center.

 

 

 

Remote control

Batteries could be weak. Replace the batteries.

does not operate

Press TV (FUNCTION) when operating your projection TV.

 

Make sure the projection TV’s power cord is connected securely to the wall outlet.

 

Locate the projection TV at least 3-4 feet away from fluorescent lights.

 

Check the orientation of the batteries.

 

 

 

Dark, poor or no

Adjust the Picture setting in the Video menu (see page 49).

picture (screen lit),

Adjust the Brightness setting in the Video menu (see page 49).

good sound

Check antenna/cable connections.

 

Adjust the convergence again using FLASH FOCUS (see “Adjusting the

 

 

Convergence Automatically – FLASH FOCUS™ –” on page 33).

 

 

 

Good picture,

Press MUTING so that “MUTING” disappears from the screen (see page 34).

no sound

Make sure Speaker is set to ON in the Audio menu (see page 52).

 

Check the MTS setting in the Audio menu (see “MTS” on page 51).

 

 

 

Cannot receive digital channels

Check the connections between the DTV receiver and the projection TV (see page

(when a DTV receiver is

 

28).

connected)

Check your local listings to find out if you can receive digital broadcasts in your

 

 

area.

 

 

 

Cannot receive upper channels

Change Cable to OFF (see page 53).

(UHF) when

Use Auto Program in the Channel menu to add receivable channels that are not

using an antenna

 

presently in TV memory (see page 54).

 

 

 

No color

Adjust the Color settings in the Video menu (see page 49).

 

 

 

Only snow and noise

Check the Cable setting in the Channel menu (see “Cable” on page 53).

appear on the screen

Check the antenna/cable connections.

 

Make sure the channel is broadcasting programs.

 

Press ANT to change the input mode (see page 37).

 

 

 

Dotted lines

Adjust the antenna.

or stripes

Move the projection TV away from noise sources such as cars, neon signs, or hair-

 

 

dryers.

 

 

 

Other Information

(Continued)

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Sony KP-57WS500, KP 65WS500 manual Troubleshooting, Problem Possible Remedies