Troubleshooting

If you are experiencing problems with the drive, verify the following items before contacting us for assistance. If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.

Problem

Cause/Solution

The drive is not detected by

t If you are using the drive on internal power, the remaining

the computer, or it behaves

charge of the internal battery may be low. Connect the drive

incorrectly or intermittently.

to the AC power adapter and recharge the internal battery.

 

t The AC power adapter or USB cable may not be properly

 

connected. Verify that the connectors are firmly mated at

 

the drive and computer ends. See the “Quick Start Guide”

 

to confirm that the connections are correct.

 

t The USB interface card may not be set up correctly. Refer

 

to the instructions provided with the USB interface card and

 

perform the setup procedure again.

 

t With computers running Windows 98 SE or Mac OS 9.x, the

 

device drivers may not be properly installed. Uninstall the

 

device drivers (page 54), then follow the instructions

 

outlined in the “Quick Start Guide” to reinstall the device

 

drivers.

 

 

Windows 2000 does not

t If Windows 2000 is not updated to Service Pack 3 (or later),

detect the “Memory Stick”

you cannot use the “Memory Stick” reader/writer. For

reader/writer of the drive.

details, refer to the “Quick Start Guide”.

 

 

The drive does not come on

t The drive may be malfunctioning for an unspecified reason.

(the CHARGE/BUSY

Insert a pin-like object (such as a paper clip) into the

indicator does not light

emergency reset hole next to the manual ejection lever at

green even if the drive is

the base of the drive.

connected to the

 

computer).

 

 

 

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