writing software is available on the Web sites of the software manufacturers and software distributors.

Customer Services for Media Products

Sony Electronics Inc., New Jersey, U.S.A. Sony of Canada Ltd., Ontario, Canada http://www.mediabysony.com/

Sony France S.A. Customer Service 40465 Pontonx sur l’Adour France http://www.sony-europe.com/

Technical support

Please consult the above sources before calling with questions about using MPD-AP20U, or with technical questions about the drive or the supplied software. If using telephone or e-mail support, please have the following information available:

•Model number: MPD-AP20U

•Serial number

•Date and place of purchase

•Computer maker and model number

•Computer specifications (CPU speed, memory size, OS version, etc.)

•Writing software used (version, etc.)

Local technical support service is available in the following sales regions:

For products purchased in the USA (Sony Electronics Inc):

Monday to Saturday 8:00 a.m. - 8:00 p.m. CT

•Toll Free: 1-800-588-3847

•Free telephone support is offered for 90 days from your first call.

For products purchased in Canada (Sony of Canada Limited):

Monday to Friday

8:00 a.m. - 8:00 p.m. EST

•Toll Free: 1-800-961-7669

•E-mail Address: it_help@sony.ca

For products purchased in Australia or New Zealand (Sony Australia Limited):

Monday to Friday

8:30 a.m. - 7:00 p.m. EST

•Toll Free: 1300-13-7669

•International: +61-2-9887-6666

For products purchased in Europe (Sony UK Limited):

Monday to Friday 8:00 a.m. - 9:00 p.m.

• Toll Free:

00800-CNCESONY

(00800-26237669)

•E-mail Address: Helpdesk@SonyNordic.no (For Nordic regions) CNCE.SONY@suplie.com (For other European regions)

Miscellaneous

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