Sony MVC-CD350 operating instructions Computers

Computers

Symptom	Cause	Solution
You do not know if the OS	—	p Check “Recommended computer environment” (page 74).
of your computer is
compatible.
You cannot install PTP	—	p In Windows 2000, log on as Administrator (authorized
Manager.		Administrators) (page 81).
Your computer does not	• The camera is turned off.	p Turn on the camera (page 15).
recognize your camera.	• The battery level is low.	p Use the AC Adaptor (page 14).
	• You are not using the supplied USB cable.	p Use the supplied USB cable (page 84).
	• The USB cable is not connected firmly.	p Disconnect the USB cable, and connect it again firmly. Make
		sure that “USB Mode” is displayed on the screen (page 84).
	• The camera was connected to a computer with	p Delete the device which is not recognized, then install PTP
	the USB cable before installing PTP Manager,	Manager (pages 86 and 81).
	so the device was not recognized by the
	computer.
	• The USB connectors on your computer are	p Disconnect the USB cables except for the ones connected to the
	connected to other equipment besides the	keyboard, the mouse, and your camera.
	keyboard, the mouse, and your camera.
	• PTP Manager is not installed.	p Install PTP Manager (page 81).
	• The camera is not connected directly to your	p Connect the camera directly to your computer without passing
	computer.	through a USB hub or other device.	Troubleshooting
You cannot copy images.	• The camera is not correctly connected to your	p Connect the camera and your computer correctly using the USB
	computer.	cable (page 83).
	• You are not using the correct copy procedure for	p Follow the designated copy procedure for your OS (pages 85
	your OS.	and 87).
	—	p If you are using the “ImageMixer Ver. 1.5 for Sony” application
		software, click on HELP.
The image cannot be	—	p If you are using the “ImageMixer Ver. 1.5 for Sony” application
played back on a		software, click on HELP.
computer.	—	p Consult the computer or software manufacturer.

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